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  • Luggage hooks for VX and Kakadu

    The Vx and Kakadu models have rail type slots on the back of the 3rd row seats for use with the optional luggage hooks (correction: they are called deck hooks in the manual), rather than the conventional tie-down points on other models. I went along to my local Toyota parts department today hoping to get pricing and see how they operate. Unfortunately they knew nothing at all about them, and said they weren't on their computer system. If anyone gets any info on these I'd be most interested.
    Geoff
    2009 150 series Silver VX auto V6

  • #2
    Re: Luggage hooks for VX and Kakadu

    Can you measure up the width of the narrow slot and the wider slot? And possible the width of the channel itself? I'm wondering if the channel nuts from Rhino can be inserted into those slots. I have some channel nuts to compare with your measurements. If they can fit, you can then attach eyebolts into the channel.

    Comment


    • #3
      Re: Luggage hooks for VX and Kakadu

      Originally posted by amts
      Can you measure up the width of the narrow slot and the wider slot? And possible the width of the channel itself? I'm wondering if the channel nuts from Rhino can be inserted into those slots. I have some channel nuts to compare with your measurements. If they can fit, you can then attach eyebolts into the channel.
      Hi Andrew

      The narrow slot measures 14mm, the wider slot 25mm and the channel 35mm. Would be interested to know if the Rhino channel nuts would fit. Incidentally I've just sent an email to Toyota requesting info on availablity of the deck hooks.
      Geoff
      2009 150 series Silver VX auto V6

      Comment


      • #4
        Re: Luggage hooks for VX and Kakadu

        Hi Geoff,

        The channel nut dimensions are
        L: 34mm
        W: 19mm
        D: 8.5mm

        So I believe that you are in luck. Just need a mudguard washer between the channel and lifting eyebolt to spread the load.

        The channel nuts are $1.75. I bought my lifting M10 eyebolts for $5.21 and 3/8" I.D x 1.25" O.D. SS304 mudguard washers for $0.29. Total $7.25.

        Comment


        • #5
          Re: Luggage hooks for VX and Kakadu

          Originally posted by amts
          Hi Geoff,

          The channel nut dimensions are
          L: 34mm
          W: 19mm
          D: 8.5mm

          So I believe that you are in luck. Just need a mudguard washer between the channel and lifting eyebolt to spread the load.

          The channel nuts are $1.75. I bought my lifting M10 eyebolts for $5.21 and 3/8" I.D x 1.25" O.D. SS304 mudguard washers for $0.29. Total $7.25.
          Thanks Andrew

          Are all these parts available from Rhino dealers? And pardon my ignorance (I'm not very mechanically minded) but what is a mudguard washer .. will any washer of the correct dimensions work?

          Incidentally this is the reply I got from Toyota Australia. What a bloody joke!!

          "Dear Mr Chandler,

          Thank you for contacting Toyota Customer Experience Centre.

          We have followed up your enquiry and unfortunately Deck Hooks have been developed by TME (Toyota Motor Europe) and are available as a genuine Toyota accessory in Europe only.
          There may be after market alternatives in Australia however we do not have any information on these.

          Our apologies for the inconvenience.

          Thank you for contacting Toyota and giving us the opportunity to respond.

          Marcel de Vere
          Customer Experience Consultant
          Customer Experience Centre
          Toyota Motor Corporation Australia
          Ph: 1800 252 097 "

          And my reply!!

          "Hi Marcel

          Thank you for your response, however in my opinion this is totally unsatisfactory. Here we have a $70,000 plus vehicle designed to go offroad, with no way of securing items in the rear cargo area.

          Surely if these deck hooks can be obtained in Europe, they can be made available here. Did Toyota Europe design the slots in the rear seats, and write the text in the owners manual explaining how to utilise the slots?? I think not!!

          I suggest you pass this on to management with a view to rectifying a serious shortcoming by Toyota Australia.

          Looking forward to a satisfactory outcome.

          Regards

          Geoff Chandler"
          Geoff
          2009 150 series Silver VX auto V6

          Comment


          • #6
            Re: Luggage hooks for VX and Kakadu

            Hi Geoff,

            A mudguard washer is the same as a normal washer except that the outer diameter (O.D.) is larger. They are usually available in metric or imperial sizes, but I usually get the imperial size because my local Coventry Fasteners have more of them. The OD sizes goes up in 0.25" increments.

            You can get these as a set of 2 for RRP$20 from Rhino dealers
            http://www.rhinorack.com.au/AccSubCateg ... 14_40.aspx
            You can view the fitting instructions on the left hand pane of the website above.

            I bought my channel nuts from a Rhino dealer at a discount price bucause I needed quite a lot and the lifting eyebolt and SS mudguard washers were from Coventry. I chose not to buy the set from a Rhino dealer as I could get the components of the set cheaper elsewhere. The little savings added up once I bought a dozen.

            A good roof rack place will have all the items loose in their store, so bring your car in and you can try it out yourself. Just be careful that the thread of the eyebolt does not bottom out on your channel. This will damage the surface. If the channel is aluminium, that's not a worry, but if it is steel, it's going to rust.

            Comment


            • #7
              Re: Luggage hooks for VX and Kakadu

              Thanks for your help Andrew .......... great info ......... I'll go to a Rhino dealer and check them out.
              Geoff
              2009 150 series Silver VX auto V6

              Comment


              • #8
                Re: Luggage hooks for VX and Kakadu

                Latest dialogue with Toyota Australia

                Dear Mr Chandler,

                We are very sorry for the frustration this has caused, the vehicle is designed in Japan and the manual is a worldwide publication.
                I have expressed your concerns to my supervisor however we unfortunately do not have the accessory and are unable to assist in your request.

                Our sincere apologies,


                Kind regards,

                Marcel de Vere
                Customer Experience Consultant
                Customer Experience Centre
                Toyota Motor Corporation Australia
                Ph: 1800 252 097

                Hi again Marcel

                I know the deck hooks aren't on your genuine Toyota Australia accessory range but they should be, and there doesn't appear to be a good reason why they can't be. If your supervisor doesn't feel like taking this matter further, then I wlll.

                Don't forget this is a safety issue. All cargo should be able to be safely secured, but in the VX and Kakadu models there is no provision for safely tying down rear cargo, except if you live in Europe! Does Europe have a higher priority for security and safety?

                I'm going to persist with this because I think it is an important oversight by Toyota Australia.

                Regards

                Geoff Chandler
                Geoff
                2009 150 series Silver VX auto V6

                Comment


                • #9
                  Re: Luggage hooks for VX and Kakadu

                  Originally posted by ozgeoff
                  I'm going to persist with this because I think it is an important oversight by Toyota Australia.
                  Good on you Geoff. Good to see. No, Im not being sarcastic.

                  Comment


                  • #10
                    Re: Luggage hooks for VX and Kakadu

                    Thumbs up from me to Geoff

                    Neil
                    White 2013 GXL 79 series dual cab, ARB GVM Upgrade, ARB Delux winch bar and scrub bars, GME TX3440 and much more to come

                    Comment


                    • #11
                      Re: Luggage hooks for VX and Kakadu

                      Latest from Toyota Australia:

                      "Dear Mr. Chandler,

                      Thank you for your correspondence regarding the availability of deck hooks for your Toyota Prado.

                      Toyota Motor Corporation Australia (TMCA) understands the expectation that customers have of our vehicles as we strive to deliver products of the highest quality in design, performance and of course the safety at all times. We regret the disappointment that you have expressed that deck hooks are not an available for your vehicle at present and have referred the matter to our National Accessory Team accordingly. They have advised that they are currently investigating this matter and are hoping to introduce this accessory to our range in the future.

                      We wish to assure you that your feedback is very important to us, as it allows us to determine what is most important to our customers in the marketplace and how we can best meet their needs in the future. Please accept our sincere apology for any disappointment this matter has caused and we thank you for this opportunity to respond.

                      Regards,


                      Denise Tasker
                      Customer Experience Team Leader
                      Customer Experience Centre
                      Toyota Motor Corporation Australia Limited"

                      And my response:

                      "Hi Denise

                      This is great news. Perhaps I could get a free set of the deck hooks when they become available to allay the disappointment suffered.

                      Kind regards

                      Geoff Chandler"

                      I think the mention of the word "safety" might have touched a nerve!
                      Geoff
                      2009 150 series Silver VX auto V6

                      Comment


                      • #12
                        Re: Luggage hooks for VX and Kakadu

                        Damn!! Maybe I was getting excited too early Latest reponse:

                        "Dear Mr. Chandler,

                        As stated in my previous correspondence, our Accessory team are investigating this matter at present, however, we do not have any timeframe as to when or even if, this accessory will become available. We hope that you will understand that we cannot offer an accessory that we are not certain will be introduced to our range.

                        We reiterate our regret for your disappointment but cannot offer further assistance in this matter.


                        Regards,


                        Denise Tasker
                        Customer Experience Consultant
                        Customer Experience Centre
                        Toyota Motor Corporation Australia Limited"
                        Geoff
                        2009 150 series Silver VX auto V6

                        Comment


                        • #13
                          Re: Luggage hooks for VX and Kakadu

                          Hi Geoff,

                          I took my eyebolt, channel nut and mudguard set to Toyota to try it out and it's a no go. The channel nut cannot rotate 90degrees once inserted into the channel. Also the bolt heads in the channel can be a bit of an interference. Especially the one closest to the door. the ones on the back seat pose less of an interference issue. So the search still goes on for aftermarket deck hooks.

                          Comment


                          • #14
                            Re: Luggage hooks for VX and Kakadu

                            Thanks for taking the time and trouble to check it out Andrew. Hopefully I may have stirred up Toyota Australia enough to get some action from them.
                            Geoff
                            2009 150 series Silver VX auto V6

                            Comment


                            • #15
                              Re: Luggage hooks for VX and Kakadu

                              Originally posted by ozgeoff
                              Latest from Toyota Australia:

                              "Dear Mr. Chandler,

                              Thank you for your correspondence regarding the availability of deck hooks for your Toyota Prado.

                              Toyota Motor Corporation Australia (TMCA) understands the expectation that customers have of our vehicles as we strive to deliver products of the highest quality in design, performance and of course the safety at all times. We regret the disappointment that you have expressed that deck hooks are not an available for your vehicle at present and have referred the matter to our National Accessory Team accordingly. They have advised that they are currently investigating this matter and are hoping to introduce this accessory to our range in the future.

                              We wish to assure you that your feedback is very important to us, as it allows us to determine what is most important to our customers in the marketplace and how we can best meet their needs in the future. Please accept our sincere apology for any disappointment this matter has caused and we thank you for this opportunity to respond.

                              Regards,


                              Denise Tasker
                              Customer Experience Team Leader
                              Customer Experience Centre
                              Toyota Motor Corporation Australia Limited"
                              You can almost hear the automated answering service script in the email you received:

                              Your call is important to us but infortunatley all of our service perosnal our currently busy attending to others peoples needs.
                              You have just progressed in the queue. You are now number 7261. There will be a short delay before one of our service personal will be able to assit you.
                              [COLOR=#000080]Nick[/COLOR]
                              [URL="http://pradopoint.com/viewtopic.php?f=38&t=5308&sid=bcbebadd30673f1ac72047e6e8a93d79"]2006 TD GXL Evolution & Trips[/URL]
                              [URL=http://www.fuelly.com/driver/Schaffer/prado][IMG]http://www.fuelly.com/smallsig-metric/45547.png[/IMG][/URL]
                              [img]http://i929.photobucket.com/albums/mm286/Schaffer71/Avatar/CooperCreek.jpg[/img] [img]http://i929.photobucket.com/albums/mm286/Schaffer71/Avatar/BendlebyRanges.jpg[/img]

                              Comment

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