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  • ARB Bull Bar

    Guys, a couple of months ago I had aan ARB colour coded bulbar fitted. It looked nice but up close some of the welds were l perhaps not as good as they could be from a purely visual point of view, nothing structural mind you but more like perhaps a first year apprentice was using it for practice if you know what I mean. There was also more slag than I would like to see. Thinking i was being particularly fussy, I didn't worry about it but in the back of my mind it was bugging me, given that it is a premium product etc. About three weeks ago I dropped ARB a line via their website, just to let them know that perhaps the standards were slipping a bit. Well within a couple of hours I had an invitation to drop by head office in qld for them to take a look at it. Once they looked at it, the state mangager whilst suggesting that from a funcion point of view it was fine, did agree the finnish was not as good as it could be, and offered to replace it free of charge, just as soon as they could source and paint one. The new bar was fitted yesterday. The old bar was servicable, it was only because of my picky nature that it was brought up, I'm sure 99.9% of people would have let it go.

    For ARB to replace it without argument, indeeed at their suggestion displays the kind of customer service rarely seen today. It is so pleasing to see an Aussie company so willing to stand behind their product. Credit where credit is due, I could not expect better treatment from a supplier and highly recomend them to any one who will listen.

    I just thought it important to pass this on for the benefit of any one consideriing some barwork in the future.
    gt3racer
    Junior Member
    Last edited by gt3racer; 15-11-2012, 10:23 PM.
    2012 Prado Altitude TD4D... ARB Colour Coded front Bar, Warn XD-9 Winch, IPF XS900 Driving Lights, GME Tx3400 UHF radio, Recovery points, Wynumm Towbar, Redarc Dual Battery system....

  • #2
    It's a pleasant change to have some positive feedback to read on the forum. Likewise it's great to hear a company actually backing a product and genuinely concerned with customer satisfaction.

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    • #3
      Originally posted by gt3racer View Post
      There was also more slag than I would like to see.
      I would be surprised if there was any slag, you only get slag from Arc or flux core mig, I doubt either process would be used in the construction process. It would all be GMAW or solid wire mig, which doesn't produce slag.

      My first ARB bullbar was a disaster and it was replaced without question, unfortunately the replacement was not much better, ARB wanted to solve the problems but were unable to in a reasonable time frame. I fixed the faults myself in the end.

      Cheers Andrew
      [COLOR="#FF0000"]So Long and Thanks for all the Fish![/COLOR]

      [url=http://www.4wdadventurers.com/showthread.php?3840-AJ-s-120-Prado]MY PRADO AND DIY CAMPER TRAILER[/url]

      [url=http://www.4wdadventurers.com/showthread.php?3975-AJ-s-79-series-Cruiser-Ute]MY HZJ79 Landcrusier[/url]


      [SIGPIC][/SIGPIC]

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      • #4
        Originally posted by AJ120 View Post
        I would be surprised if there was any slag,
        There definatelywas slag, splatter and also a small piece of welding wire that had not been cleaned away before painting
        2012 Prado Altitude TD4D... ARB Colour Coded front Bar, Warn XD-9 Winch, IPF XS900 Driving Lights, GME Tx3400 UHF radio, Recovery points, Wynumm Towbar, Redarc Dual Battery system....

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