Hi everyone,
Just letting you all know, in case youve got the same issue as me. BP51 clunky over small bumps on regular bitumen roads (like a knocking sound). Especially noticeable in cold weather (mornings). I took it to ARB, they said it was fine. A month or 2 later, still concerned I emailed the customer support team at ARB. They called me back to advise me that its a known problem, and they changed the suspension valve or something something to rectify the problem. They are replacing my BP51 with the updated model.
I write this because they werent going to call me to tell me they had released a defective product. They didnt tell me about the product when I took it back to the store. I had to email the complaints section on the main ARB Website to get action. I feel that it is unlikely that Im the only one.
If there is any issues with your BP51, they're not cheap, dont rest until its sorted.
Any further questions feel free to ask.
Thanks,
Just letting you all know, in case youve got the same issue as me. BP51 clunky over small bumps on regular bitumen roads (like a knocking sound). Especially noticeable in cold weather (mornings). I took it to ARB, they said it was fine. A month or 2 later, still concerned I emailed the customer support team at ARB. They called me back to advise me that its a known problem, and they changed the suspension valve or something something to rectify the problem. They are replacing my BP51 with the updated model.
I write this because they werent going to call me to tell me they had released a defective product. They didnt tell me about the product when I took it back to the store. I had to email the complaints section on the main ARB Website to get action. I feel that it is unlikely that Im the only one.
If there is any issues with your BP51, they're not cheap, dont rest until its sorted.
Any further questions feel free to ask.
Thanks,
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