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  • Capped service

    It makes me smile when I see adverts on TV for a new Toyota with capped service costs shown as an advantage.
    I have just returned from six months overseas to find a message from my servicing dealer announcing that my service was due. My Prado had been driven about 10Km home from the same dealer since the last service and placed on axle stands while I have been away so yesterday I drove back to the dealers to ask them if the service could be postponed as the vehicle had only covered 20Km.
    I really don't know why I wasted my breath as I should have known what their answer would be. When questioned as to why a service was necessary I was given the reason that "oils deteriorate"
    I had heard this before so Toyota staff must be indoctrinated with this nonsense.
    My wife has an Audi A3 which needs an oil change every 12,000 miles, it was two years old before it had reached this mileage and only then was the first service was due.
    This reinforces my opinion that Toyota treat their customers with contempt.

  • #2
    This is an ongoing rort. Modern oils do NOT deteriorate with time. Any manufacturer whose cars can't go 12 months/ 10,000 km between services is having a lend of its customers. My wife's Mazda 3 is 15000 km/ 12 months.

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    • #3
      Originally posted by JohnLynn View Post
      It makes me smile when I see adverts on TV for a new Toyota with capped service costs shown as an advantage.
      I have just returned from six months overseas to find a message from my servicing dealer announcing that my service was due. My Prado had been driven about 10Km home from the same dealer since the last service and placed on axle stands while I have been away so yesterday I drove back to the dealers to ask them if the service could be postponed as the vehicle had only covered 20Km.
      I really don't know why I wasted my breath as I should have known what their answer would be. When questioned as to why a service was necessary I was given the reason that "oils deteriorate"
      I had heard this before so Toyota staff must be indoctrinated with this nonsense.
      My wife has an Audi A3 which needs an oil change every 12,000 miles, it was two years old before it had reached this mileage and only then was the first service was due.
      This reinforces my opinion that Toyota treat their customers with contempt.
      Not service related but when I bought my Prado from new they insisted I got paint protection , so I said right just for the record your going to sell me a $75 K car and the paints going to fade after 4 years ???
      it's now been 6 and the paint's fine, just hate when they try and con you .......................
      Atheism is a non-prophet organization.

      Comment


      • #4
        Originally posted by Danda View Post
        Not service related but when I bought my Prado from new they insisted I got paint protection , so I said right just for the record your going to sell me a $75 K car and the paints going to fade after 4 years ???
        it's now been 6 and the paint's fine, just hate when they try and con you .......................
        That's the classic one, and how everyone should reply. They always start with "how long are you going to keep your car?". It doesn't matter what you say - if it's three years then you need it for resale, and if it's 10 years then you need it to look after it. I say the same thing - are you cars that bad that they need paint/ rust/ interior protection in this day and age? Because if they are - you can throw that sh*t in for free or I am walking away. So far, it's worked on two cars.

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        • #5
          In 2004 when I last bought a new model car I got palmed off by the salesman after signing on the dotted line to the woman who sold the "extras." I had no interest in purchasing extras such as paint protection, rust protection, window tinting, floor mats, bonnet & headlight protectors and other such things through the dealership. As soon as she asked me if I'd be interested in purchasing any of these I swiftly replied, "I'm not interested in any extras, thanks." Well no sooner did this narky little thing cut me off before I finished my sentence and proceeded through her 5 minute speal of up selling her extras without even taking a breath so that I could jump in and reiterate that I wasn't interested. I basically had to sit in front of her against my will until she had finished her arrogant pitch. It was funny though because as soon as she finished and asked me if I'd be interested, I again repeated word for word, "I'm not interested in any extras, thanks." Man did she give me a dirty look for a split second before palming me off back to the salesman and then being palmed off by him a short while later to the dealership principal who had a compressed crack at upselling me the extras again. I was a young guy and they obviously assumed I was an easy target for giving them all the money I had if they just asked. I hate the vampires at many dealerships. Looking through a car yard zaps my energy even before I walk in to have a look when they're manned by those blood suckers.

          And they continue to steal from you for years after with their servicing guidelines to uphold the warranty. The warranty that they try to avoid honouring if something goes wrong anyway.
          Brett1979
          Avid PP Poster!
          Last edited by Brett1979; 22-10-2017, 09:46 PM.
          2005 120 series V6 Grande, 2 inch susp lift (King/EFS combo), 32 inch MT’s, Safari Snorkel, rear diff lock, breathers, Light Force spotlights, UHF, dual batteries.

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          • #6
            Yes the above practice still goes on as I found out when I bought my Prado new in 2015.
            It is the first Toyota that I have owned and although I looked at several manufacturers new vehicles I finally decided on a Toyota because of their reputation.
            With the exception of a slight worry about the life span of the injectors which would be the same for other extremely high pressure common rail engines, I really like the Prado.
            It is a shame that instead of praising my new car I spend more time moaning about a couple of relatively minor issues. One is the two year old maps (at least) and two is the capped service issue.
            Despite Toyota appearing to be grateful to and respectful of their customers, calling them "guests" the reality is different.
            I was told by the "guest experience centre" that "it takes 18 months to integrate a map to a vehicle" if this were true it is about time Toyota employed people who could do it faster but I suspect it is complete and utter bollocks. If they expect their "guests" to believe this and rubbish such as "oils deteriorate while not in use" then they take us for idiots. (rant over lol)

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            • #7
              Originally posted by JohnLynn View Post
              Yes the above practice still goes on as I found out when I bought my Prado new in 2015.
              It is the first Toyota that I have owned and although I looked at several manufacturers new vehicles I finally decided on a Toyota because of their reputation.
              With the exception of a slight worry about the life span of the injectors which would be the same for other extremely high pressure common rail engines, I really like the Prado.
              It is a shame that instead of praising my new car I spend more time moaning about a couple of relatively minor issues. One is the two year old maps (at least) and two is the capped service issue.
              Despite Toyota appearing to be grateful to and respectful of their customers, calling them "guests" the reality is different.
              I was told by the "guest experience centre" that "it takes 18 months to integrate a map to a vehicle" if this were true it is about time Toyota employed people who could do it faster but I suspect it is complete and utter bollocks. If they expect their "guests" to believe this and rubbish such as "oils deteriorate while not in use" then they take us for idiots. (rant over lol)
              Ummm. I used to work with people who specifically looked at engine oil and how it degrades. Even if you don't use the engine for many k's you need to change the oil every 6 months if you wish the engine to last a longtime. The additives and polymers in the oil breakdown and cause the oil to thicken so it will lose its ability to flow evenly.
              The reason other manufactures have longer times between oil changes is due to the size of the sump. There is more oil to breakdown in that time effectively increasing time between changes.

              https://www.yourmechanic.com/article...e-of-motor-oil

              Another example of this problem is when polymers breakdown. Have a look at most medicines, they have a used by date that is due to the polymer stability. Once polymers start to breakdown they turn into nasty chemicals which you wouldn't want to ingest.

              The maps saga is never going to go away. If you want up to date maps with Toyota you'll be waiting for ever. Better off using seperate mapping such as Hema or similar. It shouldn't be that way but only if all owners were willing to do a class action lawsuit against Toyota nothing will happen.

              Thanks
              cuda
              2018 150 Series Crystal Pearl Prado VX 2.8l. 2 inch King springs and Bilstein shocks, Airtek TJM snorkel.

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              • #8
                Sorry Cuda but I'm not buying your argument. Even the article you refer to says the shelf life is typically 5 years. Also I can't ever recall seeing a "use by date" on an oil container.

                Originally posted by cuda View Post
                The reason other manufactures have longer times between oil changes is due to the size of the sump. There is more oil to breakdown in that time effectively increasing time between changes.
                Really? If the oil is good for a 10,000km service interval then it will be fine for at least 12 months as well. I happen to be doing more than 10,000km in 6 months so it's not an issue for me at the moment however once the warranty has expired I would have no hesitation going to 10,000km/12 months between services. 6 months is BS.

                Cheers

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                • #9
                  Oil in the bottle not doing anything may not deteriorate , but put the same oil under extremes of temperature , pressure , carbon loading , dilution etc and it begins to break down regardless of time.

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                  • #10
                    We often have chemical testing done on oil and fuel from the race engines.
                    Oil certainly does breakdown after being used in an engine. I change mine every 6 months or 10k for this reason.

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                    • #11
                      Piggy and nudgebar, I hear what you’re saying. However I am aware of the difference between “shelf life” and “service life” and I maintain that a good quality oil from a major producer will easily provide a 10,000km/12 month service life in the Prado. Just ask them.
                      Cheers Faulco
                      Ps If I start doing quarter mile runs down the drag strip I may consider a more frequent change interval. 😉

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                      • #12
                        Thanks for all you replies, I really must take issue with Doug though saying "if you don't use the engine for many k's you need to change the oil every 6 months if you wish the engine to last a long time. The additives and polymers in the oil breakdown and cause the oil to thicken so it will lose its ability to flow evenly"
                        Among the many engines on machinery and boats that I have owned and serviced myself over the years I have a digger with a Perkins 4-212 engine made in 1969 and a 430 HP Cummins marine engine that has done over 10,000 hours. Both of these are the same as everything else I have owned and have only ever had oil changes at the recommended hour or mileage interval, definitely not time and certainly not six monthly.
                        I would ask the question if Toyota dealers have a brand new vehicle in the showroom that becomes six months old since the engine was filled with oil, do they change it before sale?

                        Comment


                        • #13
                          Originally posted by JohnLynn View Post
                          I would ask the question if Toyota dealers have a brand new vehicle in the showroom that becomes six months old since the engine was filled with oil, do they change it before sale?
                          Good point... I doubt it very much.
                          [B]Steve[/B]

                          2010 Silver GXL Prado 150, D4D Auto, with a few non standard bits

                          Comment


                          • #14
                            Originally posted by JohnLynn View Post
                            I would ask the question if Toyota dealers have a brand new vehicle in the showroom that becomes six months old since the engine was filled with oil, do they change it before sale?
                            Is there any point asking? The answer is going to be yes, which dose not mean they do.

                            Even if the sales person believes they do, the mechanic doing the service would likely look at the oil and not bother.

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                            • #15
                              The scary thing is that the running in oil stays in the car until your first scheduled oil change. What's that? 10,000km? 15,000km? When you go back for your free 1,000km service they just check that bolts are still tight and so forth. When I bought new cars in the past I always supplied them with a bottle of oil to change it at the 1,000km interval as that running in oil shouldn't stay in your car for long. It amazes me with how many new cars would have it left in for a full service interval. Especially since I hear that modern day engines don't really need running in as such any more.

                              They don't change it at all at the dealership if the car is sitting around for 6 months as that costs them money.
                              2005 120 series V6 Grande, 2 inch susp lift (King/EFS combo), 32 inch MT’s, Safari Snorkel, rear diff lock, breathers, Light Force spotlights, UHF, dual batteries.

                              Comment

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