Issues with Radio / NAV System

[Ghandi Junior Member Find all posts View Profile Close Ghandi]

Very interesting...
I am waiting on a new head unit under warranty now. Suspected software or internal head unit fault. I asked the dealer in Alice Springs about it.
They have said they have replaced several units (Hiluxes and Prado's) and that it is not uncommon. Will have to send that mail bloke an email too.

I did update ToyotaLink about a month or so ago, and it was fine for some time before freezing and getting stuck in its reboot cycle.

[trsmith Member Find all posts View Profile Close trsmith]

Thanks Ghandi
So updating won't help! Good to know

[bretthar Junior Member Find all posts View Profile Close bretthar]

Thanks Ghandi
So updating won't help! Good to know

What's your build date , mines October 2013 maybe it's an issue with early models

[trsmith Member Find all posts View Profile Close trsmith]

Bretthat, Mine is October 2013 but i haven't had a problem yet

[Ghandi Junior Member Find all posts View Profile Close Ghandi]

There's a story about this problem in today's Daily Telegraph under Paul Govers Roadside Assist column. He puts the call out to Prado owners to email details to him at [email protected]

Thanks for that... I've sent him an email. We'll see if I hear anything back from him.

Also my Prado is a 150 12/2013 Build (MY14 Facelift) GX. Still waiting on Toyota for replacement.

[bretthar Junior Member Find all posts View Profile Close bretthar]

I contacted toyota to vent some frustration and they were very concerned for me but basically that was it, I told them I'm leaving on a 3 week trip next week and would like an audio system and reversing camera, after the dealer told me a week to get one in which I didn't believe Toyota emailed me back and said a week and a half which is after I leave. I rang spare parts and they have one in stock locally which I could get the same day for a price of $2060. So I emailed toyota again saying how about the dealer just orders this one in but no response. I'm now quite sure I'll be on the road for 3 weeks without the radio.

[Ghandi Junior Member Find all posts View Profile Close Ghandi]

Yeah bretthar I know your pain... Mine failed the week I was driving 1,500km around Central Australia... With quite boring scenery!!

Let's just say I've become good friends with my Bluetooth speakers to help with the tunes at least!

The other really annoying thing is the screen turning on/off bright blue whilst driving night... Very distracting and blinding.

[bretthar Junior Member Find all posts View Profile Close bretthar]

I did think about the screen constantly rebooting, think I'll pull the fuse.

[bretthar Junior Member Find all posts View Profile Close bretthar]

New radio arriving Thursday so I'm told, 6 weeks after I first went to the dealer.

[Ghandi Junior Member Find all posts View Profile Close Ghandi]

Dropped the car off today for the 90k service and the radio replacement too. Cracked the sh!ts with the dealership after waiting 4-5 weeks... After being told 3-4 week wait... Then found out it hasn't actually been ordered!!

It's now come in a week since then, and picking up in the next hour or so!

[bretthar Junior Member Find all posts View Profile Close bretthar]

Got my radio replaced today, from the look of the buttons on the side it looks like a brand new one, the markings are very new and clean looking. Service guy said early ones which are the ones failing had some connectors on the back that enabled people to add the navigation software to it but replacement radios don't have these and people aren't happy. Not sure what he was talking about as I wasn't aware the GXL radio could have the nav stuff added

[Shandymal Lurker Find all posts View Profile Close Shandymal]

Mine is kaput,
shows the reverse camera while going forward/ blank screen or just the warning page and Bluetooth is not working.
Toyota had a look $2100 for a new one or an exchange for $1400 from Fujitsu ten.Dissapointing as it is less than 3 years old but out of warranty by kms (126K).Does any one know if the latter (2.8) GXL unit will fit /work?
Mine is november 2013 GXL.

[Ghandi Junior Member Find all posts View Profile Close Ghandi]

That's average to hear Shandymal!

Surely the kms has nothing to do with a faulty radio or not! It would almost be worth pushing the case, as Australian Consumer Law states warranty has to be valid for "what would be reasonably expected"

A radio on a $60,000 car should last the initial 3 year warranty!! Don't want to get your hopes up, but perhaps try pushing the case/complaining more? Especially if it's a known problem with these faulty radios!

There was a journo's detail Glover, from memory, from the Sydney Morning Herald or similar big east coast paper, who had an article on the Prado radios. Maybe search the forums and email him?

[pradovx2014 Lurker Find all posts View Profile Close pradovx2014]

Hi, Mine has the same rebooting problem.

My is 2014 facelift prado VX Diesel. Now driving 110K kilometer for 4.5 years. There is no more warranty. But the screen is just keep rebooting all the time. it seem toyota screen system has factory faulty. Can't be fixed by any auto machinacial. I took it to local Toyota dealer and they said there is another RAV4 screen has the same rebooting problem. But they are not sure and have to report to Toyota.

Now it is three days. no more screen system, no more reverse camera, no more blue tooth and not more navigation. The light keep flashing all the time. Not safe during driving. So annoying!!! Any one has this problem been fixed??? Much appreciate!!!

[joffy4819 Junior Member Find all posts View Profile Close joffy4819]

Hi All,
Our jan 14 built 150 GXL First had the Bluetooth module drop out, then it would randomly start up on different screens when you started the car. Then finally the other day it went into constant reboot !!! When we bought the car it had already had an Advanced ice plug and play navigation system installed. Which worked well an operated through the normal radio unit.
I have taken the Prado to the local dealership who have confirmed that the unit is stuffed but they won’t help warranty wise as the car is 12 months over. They quoted $2040 for a replacement unit. Their only suggestion was to remove the unit and they would send it to Fujitsu ten to see if it could be repaired. They also said they had never seen an advanced ice unit fitted or even herd of it? The suggestion was Maybe this caused the radio to fail.
So, I’ll remove the unit and send it away and see what happens. If the radio is to much to repair I will have an advanced ice unit for sale!
I was looking at possibly replacing the radio with a Dig options unit as it seems to be good value with decent reviews. Has anyone else used one of these units? If so what are your thoughts good/ bad.
Oh, btw to stop the unit flashing I pulled the fuses. Interestingly enough they are in the fuse box under the bonnet and not in the cab like most cars.
Cheers