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  • HTH6066
    replied
    Thank you SimonW, I have a 2015 GXL, have booked our family car in for an inspection. will update with progress

    Leave a comment:


  • SimonW
    replied
    Well done Dex. I'm glad that you had a win, especially considering the twist of purchasing at auction.

    I presume that when dealers charge labour on these remedies it is a cheeky double dip on their behalf. Toyota Australia has paid them an allowance to do the work but they then try to lever a little more money from the punter too.

    Not a lawyer here but I suspect that an obligation of the dealership (under ACL) is to correct the issue to the satisfaction of the punter. If the dealer makes an offer to fix the problem that includes a payment to them, then the acceptance of that offer by the punter implies that the punter is satisfied and the dealer has therefore fully executed their obligation.

    Ultimately the punter can choose to accept an offer that includes labour fees, or they can insist on what is their right under Law ie for a Consumer Guarantee remedy to be provided free of charge and within a reasonable timeframe.

    It gets up my nose when dealers are cheeky like this. I'd encourage everyone to stick up for their own rights.

    Leave a comment:


  • Dex
    replied
    Originally posted by SimonW View Post
    Success!
    Got mine replaced today for $0.00, (5yrs, 10months after initial purchase).
    Good outcome, but it was no more of an outcome than I was entitled to under Australian Consumer Law (ACL).
    For those stuck with an MY14 Toyota with a failed audio unit displaying the perpetual rebooting screen here are my research notes that may help you out:
    • The unit was built by Fujitsu –Ten that has since been absorbed by the Denso group;
    • There appears to be many reported failings from around the World, all with the same symptoms of the “continuous reboot screen”;
    • There is a lot of talk about this online, particularly on North American Rav4 and Corolla forums from 2015 onwards;
    • The defect is a hardware issue, potentially a “defective CPU on the circuit-board”;
    • The defect is known to Toyota Australia and they are replacing them outside of the warranty period;
    • Toyota are replacing them outside of the warranty period because they are good guys/girls….NOT!!!
    • Toyota are replacing them because they fail the “acceptable quality” guarantee provided to Australian consumers under the ACL. It is what the Law compels them to do!
    • The remedy of a minor failure under the ACL MUST be provided free of charge, and within a reasonable time-frame;
    • Guidelines warn dealers not to use terms like “goodwill” when referring to fixing these problems outside of warranty because that is implying that you DO NOT have rights under the Law and it is illegal for them to suggest this to you;
    • The problem with these MY14 audio units has proven to be so widespread that you could make the case that each, and every, unit imported by TMCA, and sold by the dealers, suffers the same latent defect;
    • How long it takes this defect to become apparent may not be relevant under ACL if you can make the case that the vehicle was imported/sold with the defect;
    • If you are reading this in 2025 and your MY14 Toyota audio unit has just failed with the continuous reboot screen then this is not a matter of chance, this is the surfacing of a latent defect that has been carried by your audio unit for over a decade; Take action, seek your remedy!
    • Not applicable to me, but from what I can see the ACL consumer guarantee protects subsequent owners, not merely first owners (unless the vehicle is purchased at auction);

    When you talk to your dealer don’t pussy-foot around. You’ve done your research, you know the issue, you know your ACL rights.

    It may go something like this:
    PP: “Hi, I’d like to submit a warranty claim with Toyota Australia”
    Dealer: ”No problem sir……... err actually, it looks like you are outside of your warranty period”
    PP: ”Yes I know that. To be more specific, I would like to seek a remedy under the consumer guarantee provisions of the Australian Consumer Law, through Toyota's warranty claim system”.
    Dealer: “OK, what is the issue?”
    PP: “My MY14 Prado audio unit in a continuous reboot loop”
    Dealer: “yes, understand…..we’ll contact TMCA and get back to you”
    {1 week later}
    Dealer: ”Hi Toyota have agreed to supply a new unit free of charge, we will require $50 to fit it you, would you like us to order the unit?”
    PP: ”Yes order the unit please, but since this work constitutes a remedy under the ACL it MUST be provided completely free of charge. That is what I would like to happen”
    Dealer: “Oh, I’ll have to talk to my manager……..Hi there, we will install the unit free of charge, see you next week”
    PP: “Thank-you”

    Please post if you have a win!
    Thanks for this detailed information.

    I also had the issue with the unit being stuck in an infinite reboot loop in my MY14 Prado.

    Happy to report that Toyota covered the replacement unit without any discussions and they had it ready to install within 10 days. They did charge me for labour though. I didn't push back on it because I did in fact purchase the car from Pickles so there is a chance the usual consumer protections do not apply in my case.

    But for anyone else not in this situation, I fully agree you should get them to cover labour as well.

    If for whatever reason you can't get Toyota to play ball, during my research I came across this mob which is most likely cheaper than paying full price at Toyota:
    https://electronicrepairs.com.au/ind...m/toyota-prado

    They quoted me $495 + $44 return freight.

    Leave a comment:


  • brassjc
    replied
    Hey guys, update from me. Seems my unit went dead due to bad rear connection. If I go over a considerable bump the head unit either turns off or restarts. After I observed this, I can pretty much make it die or restart by going over a speed bump. So that’s mine solved.

    I’m completely underwhelmed with the functionality of the stock unit anyway so am looking for an upgrade. I find it really hard to see the screen, particularly when reversing.

    Keen for any suggestions, hoping for navigation and better iPhone functionality eg carplay

    Leave a comment:


  • SimonW
    replied
    Success!
    Got mine replaced today for $0.00, (5yrs, 10months after initial purchase).
    Good outcome, but it was no more of an outcome than I was entitled to under Australian Consumer Law (ACL).
    For those stuck with an MY14 Toyota with a failed audio unit displaying the perpetual rebooting screen here are my research notes that may help you out:
    • The unit was built by Fujitsu –Ten that has since been absorbed by the Denso group;
    • There appears to be many reported failings from around the World, all with the same symptoms of the “continuous reboot screen”;
    • There is a lot of talk about this online, particularly on North American Rav4 and Corolla forums from 2015 onwards;
    • The defect is a hardware issue, potentially a “defective CPU on the circuit-board”;
    • The defect is known to Toyota Australia and they are replacing them outside of the warranty period;
    • Toyota are replacing them outside of the warranty period because they are good guys/girls….NOT!!!
    • Toyota are replacing them because they fail the “acceptable quality” guarantee provided to Australian consumers under the ACL. It is what the Law compels them to do!
    • The remedy of a minor failure under the ACL MUST be provided free of charge, and within a reasonable time-frame;
    • Guidelines warn dealers not to use terms like “goodwill” when referring to fixing these problems outside of warranty because that is implying that you DO NOT have rights under the Law and it is illegal for them to suggest this to you;
    • The problem with these MY14 audio units has proven to be so widespread that you could make the case that each, and every, unit imported by TMCA, and sold by the dealers, suffers the same latent defect;
    • How long it takes this defect to become apparent may not be relevant under ACL if you can make the case that the vehicle was imported/sold with the defect;
    • If you are reading this in 2025 and your MY14 Toyota audio unit has just failed with the continuous reboot screen then this is not a matter of chance, this is the surfacing of a latent defect that has been carried by your audio unit for over a decade; Take action, seek your remedy!
    • Not applicable to me, but from what I can see the ACL consumer guarantee protects subsequent owners, not merely first owners (unless the vehicle is purchased at auction);

    When you talk to your dealer don’t pussy-foot around. You’ve done your research, you know the issue, you know your ACL rights.

    It may go something like this:
    PP: “Hi, I’d like to submit a warranty claim with Toyota Australia”
    Dealer: ”No problem sir……... err actually, it looks like you are outside of your warranty period”
    PP: ”Yes I know that. To be more specific, I would like to seek a remedy under the consumer guarantee provisions of the Australian Consumer Law, through Toyota's warranty claim system”.
    Dealer: “OK, what is the issue?”
    PP: “My MY14 Prado audio unit in a continuous reboot loop”
    Dealer: “yes, understand…..we’ll contact TMCA and get back to you”
    {1 week later}
    Dealer: ”Hi Toyota have agreed to supply a new unit free of charge, we will require $50 to fit it you, would you like us to order the unit?”
    PP: ”Yes order the unit please, but since this work constitutes a remedy under the ACL it MUST be provided completely free of charge. That is what I would like to happen”
    Dealer: “Oh, I’ll have to talk to my manager……..Hi there, we will install the unit free of charge, see you next week”
    PP: “Thank-you”

    Please post if you have a win!

    Leave a comment:


  • SimonW
    replied
    #metoo.
    Happened today.
    Bugger!
    2014 GXL Facelift.
    I knew it was coming. Reverse camera was staying on for longer and longer after Drive was selected.
    I see above that Ausbass had some luck with Toyota Australia. I'll give it a shot.
    Last edited by SimonW; 16-01-2020, 09:14 PM.

    Leave a comment:


  • Elsmicko
    replied
    Newby here! Thanks for having me. I changed a failing battery yesterday and I too now have the constantly rebooting screen on my 2014 GXL. First time something as dumb as this has happened to me after owning 5 Toyota 4WD’s, the last three being Prados! Surely this isn’t cause for replacement of the whole head unit! Sounds like a cop out by Toyota here....

    Leave a comment:


  • brassjc
    replied
    Gutted to find this thread! Was driving my 2014 GLX 75000kms on a long gravel road today to get the blue screen, reboot screen, then Toyota logo and dead. Started the car a few hours later and loaded ok, but then repeated the sequence to dead again.

    I thought the corrugations might have caused a power issue, but then if that was the case, it would just die instantly I would have thought.

    My firmware was updated to the latest a month ago. I bought the car second hand from a Hyundai dealer, should I take it back there or to Toyota?

    Leave a comment:


  • Audiobuzz
    replied
    This started happening to me yesterday. Constant reboots and disconnecting the battery does nothing.

    It was my understanding that a reversing camera was a legal requirement for 4wd after a certain build date due to the number of deaths from people reversing over kids etc. Assuming this is true, this now technically makes my car illegal?? Surely that's a reason enough for these faults to be classed as a recall?

    J

    Leave a comment:


  • AusBass
    replied
    Hey Jboy, My 2014 GXL did the started the dreaded reboot screen a few weeks ago. Obviously out of warranty, took it to Toyota to see if they could fix it with firmware update. Reported it to be an internal fault and would need a replacement. Quoted me $1,100 for a refurbished unit replacement. I stated that this was not acceptable and requested that they put an out of warranty claim in for me to Toyota head office. The dealer said it would most likely not get approved. Too my surprise they have approved the out of warranty claim and the dealership have now ordered the part and will supply and fit it for free. So maybe go talk to your closest toyota dealer and see what they can do. Otherwise I was close to getting a DigOptions unit or a Chinese unit.

    Leave a comment:


  • jboy
    replied
    Has anyone had any success with this? Mine is a 2014 and just started doing it a few weeks ago...

    Leave a comment:


  • ica
    replied
    Hi Joffy , did you have any luck with this , i am in the exact same situation but dont want to pay $1600 for a replacement unit. Toyota said its not a common problem by all the forums suggest otherwise. i found this on Carsguide with the same complaints from many people
    https://www.carsguide.com.au/car-adv...problems-41803 surely Toyota m
    ust take notice of these complaints

    Leave a comment:


  • joffy4819
    replied
    Hi All,
    Our jan 14 built 150 GXL First had the Bluetooth module drop out, then it would randomly start up on different screens when you started the car. Then finally the other day it went into constant reboot !!! When we bought the car it had already had an Advanced ice plug and play navigation system installed. Which worked well an operated through the normal radio unit.
    I have taken the Prado to the local dealership who have confirmed that the unit is stuffed but they wonít help warranty wise as the car is 12 months over. They quoted $2040 for a replacement unit. Their only suggestion was to remove the unit and they would send it to Fujitsu ten to see if it could be repaired. They also said they had never seen an advanced ice unit fitted or even herd of it? The suggestion was Maybe this caused the radio to fail.
    So, Iíll remove the unit and send it away and see what happens. If the radio is to much to repair I will have an advanced ice unit for sale!
    I was looking at possibly replacing the radio with a Dig options unit as it seems to be good value with decent reviews. Has anyone else used one of these units? If so what are your thoughts good/ bad.
    Oh, btw to stop the unit flashing I pulled the fuses. Interestingly enough they are in the fuse box under the bonnet and not in the cab like most cars.
    Cheers

    Leave a comment:


  • pradovx2014
    replied
    Hi, Mine has the same rebooting problem.

    My is 2014 facelift prado VX Diesel. Now driving 110K kilometer for 4.5 years. There is no more warranty. But the screen is just keep rebooting all the time. it seem toyota screen system has factory faulty. Can't be fixed by any auto machinacial. I took it to local Toyota dealer and they said there is another RAV4 screen has the same rebooting problem. But they are not sure and have to report to Toyota.

    Now it is three days. no more screen system, no more reverse camera, no more blue tooth and not more navigation. The light keep flashing all the time. Not safe during driving. So annoying!!! Any one has this problem been fixed??? Much appreciate!!!

    Leave a comment:


  • Ghandi
    replied
    That's average to hear Shandymal!

    Surely the kms has nothing to do with a faulty radio or not! It would almost be worth pushing the case, as Australian Consumer Law states warranty has to be valid for "what would be reasonably expected"

    A radio on a $60,000 car should last the initial 3 year warranty!! Don't want to get your hopes up, but perhaps try pushing the case/complaining more? Especially if it's a known problem with these faulty radios!

    There was a journo's detail Glover, from memory, from the Sydney Morning Herald or similar big east coast paper, who had an article on the Prado radios. Maybe search the forums and email him?

    Leave a comment:

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