DPF warranty extension

[RPP]

Got my letter today.
I can hit the remote tracks fearlessly now. Just need to make sure my Satphone is charged up.

[GeeWhizz]

Ha ha, I agree with the sentiment in post #11...
As for the DPF issue, what is actually different in the system design now? is it just software or has any hardware been changed? I remember reading that originally the burn temperatures were not too high as this was meant to prolong the life of the DPF. Now the burns are hotter and more frequent we are asked to believe that this wont make any difference to longevity.

My observation was that I saw the James Bond style (white) smoke screen twice before I raised my concerns with Toyota Australia. On both occasions, I was only a couple of kilometres from home - in my opinion the exhaust and DPF were not up to temperature to cause a reliable burn. I haven't noticed any white smoke when driving since the dealer's software upgrade/forced burns about a year ago. (Although I've seen a couple of Hiluxes having a smoke when pulling away from traffic lights in the last year.)

Anyway, my vigil beside my letterbox paid off [wink]. The letter from Toyota arrived this morning, with the expected extension of the warranty on the various "DPF components".

My understanding is that Toyota will replace components as they deem necessary - not on request.

• Software upgrades as they become available
• 5th injector housing upgrade (I'm assuming that would include a new injector.)
• The DPF itself
• Temperature sensors surrounding the DPF
• The Manual burn request switch is available on request. I was told this during my "Toyota Guest Experience" (post #12). I'm not brimming with confidence that this is particularly useful, judging by feedback I've seen on the forum. Would most drivers know when to use a burn switch? I think of my wife driving our Prado.

At least it is reassuring that Toyota know who I am, where I live and that I own a 2017 Prado!

Peter

[cuda]

Ha ha, I agree with the sentiment in post #11, of course they didn't extend the ordinary guarantee because most other manufacturers offered longer either. I think that was because they were living up to our expectations as well, nothing to do with them being concerned they could lose sales.
As for the DPF issue, what is actually different in the system design now? is it just software or has any hardware been changed? I remember reading that originally the burn temperatures were not too high as this was meant to prolong the life of the DPF. Now the burns are hotter and more frequent we are asked to believe that this wont make any difference to longevity.

Guess what I have had a new DPF fitted to the late 2018 Prado (May build I think) as the old one had issues so no its not resolved at this stage. I'm keeping a close eye on the new one which seems to be behaving itself so far.

[JohnLynn]

Ha ha, I agree with the sentiment in post #11, of course they didn't extend the ordinary guarantee because most other manufacturers offered longer either. I think that was because they were living up to our expectations as well, nothing to do with them being concerned they could lose sales.
As for the DPF issue, what is actually different in the system design now? is it just software or has any hardware been changed? I remember reading that originally the burn temperatures were not too high as this was meant to prolong the life of the DPF. Now the burns are hotter and more frequent we are asked to believe that this wont make any difference to longevity.

[GeeWhizz]

A follow up to my previous post. To date, I have not received the expected mail from Toyota.

Since I purchased my Jan 2017 manufactured Prado second hand, I wondered whether Toyota Australia had my contact details.

A poke around their website revealed "MyToyota", which I was previously unaware of. I registered, confirmed my email address and then proceeded to enter my vehicle using the Registration number. Yep, it found the right vehicle. I then pressed "Next" and the website threw me out and asked me to log in again. So I logged in again - the vehicle had not been registered from my previous attempt.

Next, I called "Toyota Guest Experience Centre". After 15 minutes, the music-on-hold went silent and it terminated my call about a minute later. I guess I just had my Toyota Guest Experience! I called again, and got the music again. After about 5 minutes this time, the line went silent for several seconds - oh s-!t - here we go again. I started talking in the hope that it wouldn't throw me off again. Thankfully someone was there this time. He apologised for the problems I was having - he was in Victoria and having to work from home.

Toyota had my contact details from my previous contact a year ago when I had white smoke problems. The operator said they were currently doing mailouts in batches - maybe they hadn't got to me yet. I could get a DPF switch fitted, if I contact my local dealer. No mention of the extended warranty until I asked about it. He had no knowledge of a replacement 5th injector housing. I guess I have to give him the benefit of the doubt - working from home and there are a lot of Toyota models out there. Although he said he drove a HiLux 2.8 himself.

Even though "MyToyota" asks for your vehicle's rego number and it finds your vehicle, it somehow loses it. The guy said they were having problems because of COVID-19. I know computers and websites can get viruses but I didn't thick they could catch COVID-19! If using MyToyota, register your vehicle with the VIN. And practice lots (I mean LOTS) of patience when entering your contact details.

If you're looking for me, I'll be waiting by my letterbox.

[GeeWhizz]

The DPF Information page says the following:

"9. Are you doing this because there is a class action?

No. The purpose of this exercise is to ensure we are living up to our customer’s expectations."

Gosh, how silly of me to imagine that Toyota's belated response to DPF issues and the class action had any relationship! Perhaps Toyota could also remind us how many years have passed since the problem was first reported?

[404pug]

...........and this has what to do with Prados?

[404pug]

Are they going to train the dealers in how to make the switch work? Mine hansn't worked since the day they installed it. Useless dash ornament. Toyota big on talk but it's dealers aren't apparently trained to deliver.

[RPP]

Found this from Toyota on a google search.

https://www.toyota.com.au/dpfinformation

Prado production period for dpf Customer Service Exercise.

Prado

5 June 2015 - 1 June 2018

Cheers
Prone

The wording of the Toyota DPF Information page is a little odd. Para 3. says that the 10 year warranty extension "... applies to customers who may have experienced an issue with the DPF system....".

[Prone]

Found this from Toyota on a google search.

https://www.toyota.com.au/dpfinformation

Prado production period for dpf Customer Service Exercise.

Prado

5 June 2015 - 1 June 2018

Cheers
Prone

[driveway]

I like plan B as an emergency measure. I assume it would get you mobile.

yes but i think you you need to carry a good scantool to clear the stored codes first , or maybe find a way of fooling the DPF's pressure sensors.

[404pug]

I like plan B as an emergency measure. I assume it would get you mobile.

[RPP]

Amazing.
About a year back my group of offroaders with Prados, Hiluxs, 70s and a Pajero came up with a Plan A and Plan B should a DPF leave a vehicle stranded during say a trek along the Anne Beadell Hwy.
Plan A was to Satphone the applicable Dealer and ask them to come and fix/rescue the vehicle.
Plan B was to remove the DPF, drill out centre of the ceramic filter, shake out all the bits and bolt it back on. However all DPFs have behaved themselves so far, leaving staked tyres and busted tie-rod ends as our biggest problems.

Hopefully Toyota's towing offer covers remote tracks/highways.

[404pug]

Mine is May 2016 build and I got the letter yesterday.

[bing10]

I forgot to mention. The 10 yr warranty applies from delivery date, not date of letter.