Reveiw on Baileys injectors.. Whats your thoughts

[Anth120playdo Banned Find all posts View Profile Close Anth120playdo]

We are hearing that if you have a failed Bailey's injector, you have to have them removed and sent in for testing before there is any response from Baileys. This is time and cost to the customer and/or the mechanic if they are prepared to shoulder the cost (I think most wouldn't). Apart from your suggestion that you will hit Baileys up for labour costs, the prior Baileys failures in this thread have cost the owners unless Baileys themselves did the job (1 instance).

Still waiting to hear from Baileys in this thread.

Good point, nobody likes being stuck out of pocket extra.

[photoprado Avid PP Poster! Find all posts View Profile Close photoprado]

In this thread, I can find one person who claims they have had problems

Oh really? Only one? Take your rose coloured glasses off and put your reading glasses on.

Check posts by slimf, bennyc, MWR82 and r4ndll. All had Baileys injector problems, and as I previously said, one was done by Baileys at no charge.

If you're not advertising, what is this then:

Here's a little insurance I can offer, if one engages me to install BDG injectors, if there is a problem with the Injectors I will cover labour to change them out a second time (at location of my choice) , so if BDG happens to supply faulty injectors, & offers to replace them & no labour, I will cover it to swap them out, labour only.

[Anth120playdo Banned Find all posts View Profile Close Anth120playdo]

Oh really? Only one? Take your rose coloured glasses off and put your reading glasses on.

Check posts by slimf, bennyc, MWR82 and r4ndll. All had Baileys injector problems, and as I previously said, one was done by Baileys at no charge.

I didn't realise there were so many. sorry.

[MRW82 Member Find all posts View Profile Close MRW82]

Which one, confirmed failure has cost the owner? I must have missed it

If I didn't have the trade skills to take care of the labour of removal/reinstallation myself I would have been out of pocket because of a failed product. That's the grey area you seem to be side stepping ####.

[MRW82 Member Find all posts View Profile Close MRW82]

Just found this snippet in baileys warranty terms and conditions "Replacement parts and the labour costs incurred by the removal and replacement of the product while performing warranty work will be the responsibility of the Customer."

Considering how big a part of their advertising their warranty is that snippet was pretty hard to find. I'm not knocking baileys, I still think they have a great product and they are not just replacing parts, they are improving, innovating, researching and developing the parts. Something which, to my knowledge, no one else is doing for the Prado.

But if customers are aware that warranty is parts only not labour it might make them hesitate before purchasing.

[Anth120playdo Banned Find all posts View Profile Close Anth120playdo]

Yo MATT are you there? Can we confirm if on a very outside chance we were unlucky & got one of the very few Injectors that plays up are we covered or labour?

[Anth120playdo Banned Find all posts View Profile Close Anth120playdo]

Just found this snippet in baileys warranty terms and conditions "Replacement parts and the labour costs incurred by the removal and replacement of the product while performing warranty work will be the responsibility of the Customer."

Considering how big a part of their advertising their warranty is that snippet was pretty hard to find. I'm not knocking baileys, I still think they have a great product and they are not just replacing parts, they are improving, innovating, researching and developing the parts. Something which, to my knowledge, no one else is doing for the Prado.

But if customers are aware that warranty is parts only not labour it might make them hesitate before purchasing.

Interesting.

[Baileys Diesel Group Member Find all posts View Profile Close Baileys Diesel Group]

Oops, sorry i missed this guys, been flat out and sick kid doesn't leave a great deal of time to get on here.

A number of points raised, so i'll start at the start:

1- our injectors failing:
- We've had a very small percentage of our injectors fail during service. This, to us, is not ok. Here's an example - around 0.25% (quarter of 1 percent) of our latest full DLC coated injectors (launched 06/14) failed quite early. Some serious testing revealed that our bores were not quite on spec. we could have bought a $40k machine to bring it within spec, but rather we travelled to Japan to buy the best available in the world (who co-coincidently were very aware of the product - and were excited about what would be possible without manufacturing time restrictions ;-) ) so we bought one for $300K. Here is an example of what's possible - Surface finish (Ra)0.00002mm / Bore Roundness 0.00005mm...
Its worth noting - around half of all injectors returned for testing have found foreign particles / contamination / poor fit-ment errors that have lead to the failures.

to date, we're very close to 25,000 units in service now.

At the end of the day, we're a consumer advocate company, unless we can clearly isolate the fault and that it is unquestionably the customers issue (water, pump....) we'll send a set free of charge. I could have sold just as many injectors based on the price alone, I didn't need the warranty (or DLC spindles, or that honing machine), but we do it to show our level of commitment to the end user, which I can ensure you is greater than our competitors.

2- warranties - part 1 - sending them back
The number of times we've been burnt trying to 'help' the bloke by sending the injectors first, only to find when the dead ones come back some systemic fault (pump de laminating, water ....) by the time we've found out, we're up to a third set (and who pays for this) plus we're yet to solve the ACTUAL fault in the first place... These jobs are not cheap, these engines are far from new and there is a lot of problems that CAN arise. we just want to make sure that before we shell out a k or two that we actually have the issue solved.
Look at it from this point of view - we can keep throwing injectors at you all day, but I'm sure you'd prefer to have a reliable car than in and out of workshops all the time.

3- Warranties part 2 - who pays what:
We pay for R+R if the fault is ours.
nothing else needs to be said

Hopefully thats cleared some of it up.

If i've missed something - just ask. I'll keep an eye on this now i know its here.

[REN470 Member Find all posts View Profile Close REN470]

Hey,

This is quite surprising, I was not aware of it, if that's the case my policy will change & follow the suppliers guidelines.
That would be "3yr 50,000k parts warranty" waiting to be confirmed.

Your last 2 paragraphs are quite correct also.

Cheers,

####.

Hey, I can see both sides of this equation. If you supply and fit you cover parts and labour but if you only supply then you're covering your part of the deal i.e. Parts only. It does hurt when the labour bill is high but a lot of places only cover the parts side if thats all they supply - buy a TV its warranty doesn't cover freight to get it back to the shop. It's not something we want to hear but is probably the reality that if you bought it and installed yourself or got a third party to fit then you may have to cover it yourself. Me, I wouldn't bother I took the 6 year warranty as part of the deal and I'll probably turn it over before then so it won't cost me anything but the aggravation if it does go wrong.

[Baileys Diesel Group Member Find all posts View Profile Close Baileys Diesel Group]

No we would still cover the R+R costs (within reason) of faulty injectors (if our fault) regardless of who fitted them / who is replacing them.

[MRW82 Member Find all posts View Profile Close MRW82]

Thank you for clarifying that Matt. Always good to get the official standpoint rather than just speculation.


As I said in my original post I never enquired about having costs covered because I was happy to (preferred to) do the work myself.

[Anth120playdo Banned Find all posts View Profile Close Anth120playdo]

:-(

[thebigo Member Find all posts View Profile Close thebigo]

I have been fortunate enough #### allowed me to call and chat about Injector replacement and he has a lot of professional experience so I am not sure why people are coming on here getting fired up.
I'm still deciding on Baileys or Denso and I was given clear neutral advice by #### after he asked me numerous details about who is doing the job and my vehicles klms and condition. I have pros and cons for both and in a constructive manner which when I do them I will be as confident as I need to be after talking to experts.

If he lived near me I'd try and do a deal to get him to help do mine as I rekon I'd learn an awful lot. Remember there are professionals on here to help.

[awd2.0t Junior Member Find all posts View Profile Close awd2.0t]

Oops, sorry i missed this guys, been flat out and sick kid doesn't leave a great deal of time to get on here.

A number of points raised, so i'll start at the start:

1- our injectors failing:
- We've had a very small percentage of our injectors fail during service. This, to us, is not ok. Here's an example - around 0.25% (quarter of 1 percent) of our latest full DLC coated injectors (launched 06/14) failed quite early. Some serious testing revealed that our bores were not quite on spec. we could have bought a $40k machine to bring it within spec, but rather we travelled to Japan to buy the best available in the world (who co-coincidently were very aware of the product - and were excited about what would be possible without manufacturing time restrictions ;-) ) so we bought one for $300K. Here is an example of what's possible - Surface finish (Ra)0.00002mm / Bore Roundness 0.00005mm...
Its worth noting - around half of all injectors returned for testing have found foreign particles / contamination / poor fit-ment errors that have lead to the failures.

Hi Matt,

When did the new machine come into service? 1st round of DLC (06/14) v's DLC's on new machine.

Cheers,
Sean.

[Ribman Junior Member Find all posts View Profile Close Ribman]

I have been fortunate enough #### allowed me to call and chat about Injector replacement and he has a lot of professional experience so I am not sure why people are coming on here getting fired up.
I'm still deciding on Baileys or Denso and I was given clear neutral advice by #### after he asked me numerous details about who is doing the job and my vehicles klms and condition. I have pros and cons for both and in a constructive manner which when I do them I will be as confident as I need to be after talking to experts.

If he lived near me I'd try and do a deal to get him to help do mine as I rekon I'd learn an awful lot. Remember there are professionals on here to help.

I had the same experience as you.
I asked #### if I run my numbers etc by him and get his opinion => he was only too happy to discuss injectors and his field of expertise. He was also happy to discuss Prado's in general and mods etc.
The universe aligned and I had the opportunity to get his work done => any mechanic who leaves the engine bay cleaner after working on it is ok by me. I just wonder if there's some way I can get him to do something INSIDE the cabin and magically make that clean also.