ARB this is NOT good enough.

[Homer Junior Member Find all posts View Profile Close Homer]

Hi Folks,
I bought a ARB deluxe ally roof rack and fitting kit for my Prado a week ago.
I took it down to my father in laws to fit as he has a big shed where I could get out of the wind and rain (if it did rain) and this morning after having removed the covers off the existing roof rails and getting ready to install the new rail kit from ARB, I drove down to pick them up...when I got home and opened the packaging on the rails I was GOB SMACKED to find this..









I will be banging on the door of the store at 9am in the morning to explain how *instert bad words here* I am at what I was supplied.

[MidLifeCrisis Out of control poster! Find all posts View Profile Close MidLifeCrisis]

Wow

Pretty disappointing to say the least.

[ntp Addicted PP Member Find all posts View Profile Close ntp]

Looks like someone's stuffed up! Hopefully the Manage will quickly resolve to your satisfaction along with an extra remedy to make up for your time. Keep us posted.

[tassie tiger Advanced Member Find all posts View Profile Close tassie tiger]

Maybe they made a mistake?

[Homer Junior Member Find all posts View Profile Close Homer]

I don't know about mistake...this was suppose to be a brand new kit supplied with a brand new rack.
It has quite clearly been fitted to another vehicle and rack fitted to it also.

The package the rails came in had a brand new hardware kit in plastic.
We will see what they have to say tomorrow morning...I too hope this can be sorted out adequately.

[tassie tiger Advanced Member Find all posts View Profile Close tassie tiger]

Sometimes stuff that is returned is put in a box for resale later (stocktakes etc) and then they end up back on the shelf by accident or mistake. Stuff happens. I am sure you wont have an issue.

[Homer Junior Member Find all posts View Profile Close Homer]

I am sure they will sort it out...and you may very well be right, and yes..mistakes do happen.

[samo Addicted PP Member Find all posts View Profile Close samo]

hmm does look slightly 2nd hand, im sure they will be very co-oppritive to fix this little problem, let us know of the outcome. cheers samo

[AJ120 Out of control poster! Find all posts View Profile Close AJ120]

Those pics remind me off the state of my bullbar when I unpacked it, only it was worse! No worries with ARB replacing my bullbar though, except they ran out of new bullbars before we found one that was any good, so I had it repaired myself, at my own expense. My ARB fridge lasted less than 12 months before that died, it couldn't be repaired but ARB gave me a new one no questions. Both my air lockers had leaking pneumatic seals, fixed under warranty with the rear diff being replaced due to "issues" when it was removed.

ARB warranty seems pretty good, not so sure about their products though!

Cheers Andrew

[Auss15 Junior Member Find all posts View Profile Close Auss15]

If thats the condition of an obviously used ARB roof rack kit,I would be concerned about quality and durability of the replacement kit.

I would personally be asking for my money back and sourcing another branded kit

[Noobie Banned Find all posts View Profile Close Noobie]

Just bought a dual battery tray missing 4 pieces - got compressor to with no instructions and missing parts... Good luck with yours

[Melbo Member Find all posts View Profile Close Melbo]

ARB warranty seems pretty good, not so sure about their products though!

LOL. Nice statement :-)

[MUMSRIG Avid PP Poster! Find all posts View Profile Close MUMSRIG]

Is that the 'Made in China' version LOL

[iantz Avid PP Poster! Find all posts View Profile Close iantz]

It certainly sucks. Seems to me ARB have some SERIOUS quality control issues. Good luck with it.

[Luxxxy Junior Member Find all posts View Profile Close Luxxxy]

How did you get on with ARB?