What was the email address you used and I will send a complaint and see if I get the same copy paste.
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Originally posted by fortom View PostWhat was the email address you used and I will send a complaint and see if I get the same copy paste.
[email protected]
and the signature in the email also had
[email protected]
Don't hold your breath for a reply, that one took about 2 weeks.....Andrew
2005 VX Diesel - [URL="http://www.pradopoint.com/viewtopic.php?f=38&t=12823"]My Rig Buildup[/URL]
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[B]Bitumen - A blantant waste of taxpayers money![/B]
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Hi,
Not trying to be provocative at all, but I guess they have to draw the line somewhere. There is a 3 year warranty and they are going to 10 years? I'm sure they could stick with 3 years and only approve the ones that cause too much noise - if you know what I mean. If there is some inconsistancy on the 10 year thing maybe they check owners purchase history and service history and if they have had a few Toyotas and always maintained the service schedule at an authorised dealers then they may be more ready to assist? I work in the motorcycle industry and when we are faced with a claim which is outside the warranty period and the customer is looking for good will the first thing we look at is how many of our bikes has he owned and is his service history up to date with one of our dealers if that is ok then we look at it more positively, if the guy only has ever had one bike of ours and never gets it serviced at one of our dealers we are less inclined to help. I've got a 150 so its easy for me to say this and as i said not trying to be provocative just explain a different side to it. I'm lucky enough to be able to turn my vehicles at around every 3 years so mine are always in warranty when I sell them.
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Originally posted by blackvx View PostYep copy paste is the feeling I get from it, they couldn't give a shit
Thank you for your email.
In your response you quote a number of points taken from the ACCC website.
As your vehicle was purchased prior to 1 January 2011, it will be covered by the Trade Practices Act (TPA) and not the Australian Consumer Law (ACL). Whilst statutory warranties provided by manufacturers under the TPA do not have a concrete end date, they are deemed to apply for a reasonable time; not indefinitely. This period is calculated from the date of first purchase of the vehicle. Given that your vehicle was first purchased in 2004 and has driven in excess of 200,000 kms by multiple owners, Toyota Australia’s position is that the reasonable warranty period expected by the TPA has expired.
Whilst it is regrettable that you are experiencing cracking on the dashboard of your vehicle, it is not a feasible position to claim that a manufacturer of a product is liable for the cost of any and all repairs on their product arising after sale irrespective of time or use.
It is not unreasonable to expect that a vehicle – and some of its components – may experience wear and tear over time and through significant use. In these circumstances, the vehicle has performed as designed but will require servicing and repairs from time to time. This is not something that can reasonably be expected to be at the manufacturer’s expense.
We disagree with your comment that the vehicle is not fit for its intended purpose. Clearly, by virtue of the fact that it has operated for 12 years and driven such a significant distance, the vehicle has remained fit for purpose. Cracking in the dashboard, whilst not ideal, would not render the vehicle unfit for its designed purpose.
In regards to your enquiry relating to the operation of airbags. A cracked dash such as that in your vehicle will have no impact on the airbag operation ie. airbag deployment will operate as designed in the event it is required.
If you remain concerned about the state of the dashboard in your vehicle, we encourage you to bring it into your preferred Toyota dealer to have it repaired or replaced. However Toyota Australia will not pay the cost of any repairs based on our comments above.
We thank you for allowing us this opportunity to respond.1997 petrol auto, 430 000km. Still going strong.
2004 petrol auto, 233 000km. Cracked dash and no help from Toyota!
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Originally posted by REN470 View PostNot trying to be provocative at all, but I guess they have to draw the line somewhere. There is a 3 year warranty and they are going to 10 years?
Now, in 2016, Toyota Australia partially admit there is a problem but only allow claims back 10 years, which effectively excludes all effected dashes. This is why many people believe they stance of Toyota Australia is unfair.
Further, the USA Prado variant (Lexus GX470) had the exact same issue with the cracking dashes. All were replaced, regardless of age, free of charge. Toyota Australia should be doing the same.[size=2][b]Prado 120 - 2004 GXL V6[/size][/b]
[size=1]ARB deluxe bar, OME 2" lift, Safari snorkel, BFG A/T's, Ironman winch, LED bar, Redarc DC-DC dual battery, Rhino Rack Pioneer tray, Outback drawers and plenty of goodies inside. [/size]
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Originally posted by JGD View Post... They changed to a new dash compound around 2007 - and there have been basically no issues since.
.
CheersGreg - 08 D4D Prado,
Some trips done - Cape York, Fraser Island, Simpson Desert / Central Aust, Vic High Country.
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Originally posted by JGD View PostI would agree if this was something that just started happening, but cracking of the dashboards started around 2008, when many of these cars were between 3 to 4 years old. Despite being reported to Toyota Australia at that time, they never admitted there was an issue. They changed to a new dash compound around 2007 - and there have been basically no issues since.
Now, in 2016, Toyota Australia partially admit there is a problem but only allow claims back 10 years, which effectively excludes all effected dashes. This is why many people believe they stance of Toyota Australia is unfair.
Further, the USA Prado variant (Lexus GX470) had the exact same issue with the cracking dashes. All were replaced, regardless of age, free of charge. Toyota Australia should be doing the same.Originally posted by Corigator View PostHi JGD. Are you sure about that? or is it hear-say? I have an obvious interest in the answer.
Cheers
Maybe the change included a slightly different compound as you said @JGD.
I do know of one member from the Facebook page with a 2007 cracked dash, but I believe hers was before the new part number.[B]CANYONEROOOOO *whipping in the distance*
[URL="http://youtu.be/7ZeFDe44Ddo"]
http://youtu.be/7ZeFDe44Ddo[/URL]
Toyota LandCruiser Prado GXL V6 [COLOR=#800000]Red[/COLOR][/B] (APRIL 2006 BUILD)
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Originally posted by fortom View PostThink I am just going to bite the bullet and buy a dash - fit it and %^$#@@^^ Toyota !![B]CANYONEROOOOO *whipping in the distance*
[URL="http://youtu.be/7ZeFDe44Ddo"]
http://youtu.be/7ZeFDe44Ddo[/URL]
Toyota LandCruiser Prado GXL V6 [COLOR=#800000]Red[/COLOR][/B] (APRIL 2006 BUILD)
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Originally posted by Wtrxprs007 View PostI do know of one member from the Facebook page with a 2007 cracked dash, but I believe hers was before the new part number.Greg - 08 D4D Prado,
Some trips done - Cape York, Fraser Island, Simpson Desert / Central Aust, Vic High Country.
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Originally posted by Corigator View PostHi JGD. Are you sure about that? or is it hear-say? I have an obvious interest in the answer.
Cheers[size=2][b]Prado 120 - 2004 GXL V6[/size][/b]
[size=1]ARB deluxe bar, OME 2" lift, Safari snorkel, BFG A/T's, Ironman winch, LED bar, Redarc DC-DC dual battery, Rhino Rack Pioneer tray, Outback drawers and plenty of goodies inside. [/size]
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Aug 2006 dated Prado 120 - Just had the dash replaced at no cost by Toyota Dealer. Took 1 month from the date I first contacted them to picking up the car with new dash installed.
For those having problems with Toyota - keep at them, maybe try telling them that the problems started earlier (during the 10 year period) but due to initial reactions by Toyota/Dealers as outlined earlier in this thread, nothing was reported. I think the 10 year cut off is unfair given that there was no official announcement from Toyota about it and that by the time the 10 year period was public info, many vehicles were already out of the included period.
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