Stone damage under rear plastic bumper

[jpmoonta Lurker Find all posts View Profile Close jpmoonta]

I've only driven 100 Km.on dirt roads so far & the stone damage under
the plastic bumper bar is horrific. Caused by stones flicked up by tyres
but not protected by the inadequate mud flaps. ( a very poor design )
Looks like my $65K 4WD is not designed to go on dirt roads!
I'ts worth a look if you have been off road.
Any thoughts?
JP

[Guest Close Guest]

Re: Stone damage under rear plastic bumper

I would suggest all you can do is put some urethane extenders on like we use on the rally cars... will help stop the damage.

[ozwapet2 Advanced Member Find all posts View Profile Close ozwapet2]

Re: Stone damage under rear plastic bumper

This also happened with the 120s.
A lot of us have extended the rear mudflaps using various methods, it doesn't totally stop it but helps.
Have a look in the 120 sections - I am not sure if these methods will work on the 150.

[kakaduroy Lurker Find all posts View Profile Close kakaduroy]

Re: Stone damage under rear plastic bumper

Yep, have the same damage. Trying to get Toyota to do something but need help.
I believe it is really a design fault. This is going to happen on sealed roads as well, just take a while.
Should not happen to a vehicle that is sold as an Australian country, 4x4.

Email [email protected] and complain that you feel its a design problem.
The more that do the better

[Kaka do Junior Member Find all posts View Profile Close Kaka do]

Re: Stone damage under rear plastic bumper

Same Damage here after a month of driving. Took your advice and emailed Toyota. Here is their reply, very political in the tone and not much in the substance. :roll:

Dear Mr XXXXXXX,

Thanks for your email.

Kindly note all warranty claims are assessed on a case by case basis, your Toyota Dealership can approach Toyota Warranty on your behalf to confirm.

I would like to take this opportunity to thank you for your feedback.
We appreciate and encourage feedback of all sorts as it enables us to understand the true situation within the market place and what is important to our customers.
We have forwarded your email on to our Product Management Department who collates such material for consideration when a particular model is under review for design and/or specification changes.

Thank you for contacting Toyota and giving us the opportunity to respond.

Kind regards,

Marcel de Vere
Customer Experience Consultant
Customer Experience Centre
Toyota Motor Corporation Australia
Ph: 1800 252 097

[yowie Advanced Member Find all posts View Profile Close yowie]

Re: Stone damage under rear plastic bumper

Similar mumbo jumbo from Toyota when I made an enquiry about something else. In other words, piss off, it's not toyota's problem. Probably training to be politicians with those replies.

Yowie.

[hookedon4wding Advanced Member Find all posts View Profile Close hookedon4wding]

Re: Stone damage under rear plastic bumper

Ha ha, here's my reply from a different Toyota Customer Care rep.

Dear Sam

Thank you for taking the time to contact the Customer Experience Centre.

In relation to your email, we have forwarded your comments on the Prado Rear mud flaps through to our Product Development team to make them equally aware of your feedback.

We appreciate all our customers feedback, this information assist us by providing us with the customers voice on how we can improve our product in the future.

We have noted your comments in our system case number 2010-xxxxxx, you could also discuss your comments on the mudflaps with your local Toyota Dealership and they could submit a product report (which also informs Toyota of your comments).

Sorry, we have not been informed of any changes to these mudflaps.

We thank you for taking the time to contact us, allowing us the opportunity to respond.

Alisha Smith
Customer Experience Advisor
Customer Experience Centre
Toyota Motor Corporation Australia

[clifton Advanced Member Find all posts View Profile Close clifton]

Re: Stone damage under rear plastic bumper

Ha ha, here's my reply from a different Toyota Customer Care rep.

Dear Sam

Thank you for taking the time to contact the Customer Experience Centre.

In relation to your email, we have forwarded your comments on the Prado Rear mud flaps through to our Product Development team to make them equally aware of your feedback.

We appreciate all our customers feedback, this information assist us by providing us with the customers voice on how we can improve our product in the future.

We have noted your comments in our system case number 2010-xxxxxx, you could also discuss your comments on the mudflaps with your local Toyota Dealership and they could submit a product report (which also informs Toyota of your comments).

Sorry, we have not been informed of any changes to these mudflaps.

We thank you for taking the time to contact us, allowing us the opportunity to respond.

Alisha Smith
Customer Experience Advisor
Customer Experience Centre
Toyota Motor Corporation Australia

Well done Alisha no creative meaningless words, straight to the point, Great Stuff, lets hope her production department follow it up.

[Richoson Avid PP Poster! Find all posts View Profile Close Richoson]

Re: Stone damage under rear plastic bumper

Hi Folks

Have a look at my post on "Mud Flap Problems Solved" in this thread,

Regards, Richo