Bloody Toyota Dealerships

[krypto Avid PP Poster! Find all posts View Profile Close krypto]

Call Toyota extra care, this should be covered given it's holidays.

[Bushbasher Out of control poster! Find all posts View Profile Close Bushbasher]

And what suburb did you recently visit with your machine (saves having to name said dealership) just in case other Perth owners want to use their services.

[BlakMoth Avid PP Poster! Find all posts View Profile Close BlakMoth]

Yeah thanks for that Dave. I'd like to know which one to avoid...


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[Anth120playdo Banned Find all posts View Profile Close Anth120playdo]

Don't write the dealer off just yet. It might be a case of just one persons mistake ( all be it a big one) and the dealer may cometo the party big time with the fix and apology.

This is a matter of life or death!

IMO,

The problem is you cannot forget to put those bolts in, I mean that is absolute total stupidity.

This is why you people need to think hard about it before you go to dealerships, ideally you need to find a small workshop where you know the person who works on your vehicle. There are many different techs & kids who could wreck, ohhh I mean work on your vehicle when you choose to go to these big places.

One persons mistake this time, another persons mistake next time. Or no brakes when the caliper falls off? People could have been killed over this.
Didn't they road test it?? obviously not! I double check all bolts, then I do a triple check afterwards in my head over the whole job before I road test vehicles. Didn't they see the bolts sitting on the bench, hoist? Somewhere? Ohh no there were so many bolts sitting around the bench from many vehicles those 2 didn't really make much difference. I always wondered why the spare bolts buckets were so big in dealerships.

Most of the time you people are just lucky or don't see the damage these butchers do.
I see it with great consistency, forgetfulness no1 & poor quality work is no 2. Only from dealerships.

[Anth120playdo Banned Find all posts View Profile Close Anth120playdo]

When I was in aviation safety it was often said that the most vulnerable your aircraft is for a failure is immediately following a service. Need to per-flight check for a whole;e range of things including control cables being hooked up back to front, bolts not fitted or loose etc. oil drained and not replenished, tools left in the engine compartment. Doesn't speak well of the QA processes in either a hangar or in your case the service department. Every piece of work should be checked by another qualified techo before being signed off.

Exactly right!

This is why for people I know who insist on dealerships, I say get the service done a month before you go away.
Also stick to basic oil changes & air filters DIY if you can while your away.

I used to regularly see the quantas apprentices at a social function each year & you don't want to go on a plane that lot worked on.
I will stick with the vehicle as much as I can

[Bushbasher Out of control poster! Find all posts View Profile Close Bushbasher]

Do those bolts need to be removed for hand brake adjustment? I've never had to do it myself.

Mine is up for it's final (120K) service as the extended warranty expires next month.

[krypto Avid PP Poster! Find all posts View Profile Close krypto]

This is not just dealerships, it just plane shoddy workmanship. A few years ago I remember several cars 'accidentally' catching fire after leaving the same local mechanic.

[Danda Senior Member Find all posts View Profile Close Danda]

Chick said it had just had handbrake adjusted, washed and parked"

NEVER believe the "chick" behind the front counter, or the bloke behind the front counter for that matter...ask for the service manger or the leading hand mechanic...seriously, both of these people (male or female) would have taken your query of a noise/clunk seriously, and indeed both will take your service error seriously and will definately not ask you drive it and will fix it straight away....but simply rplacing the boltis not going to cut it, it needs an expert insepction,a brakeline a disk or a rim mayhe been damaged.

Too True when I last picked mine up she said "yes your brakes are good 85% on front and 90% on rear" to which I replied bloody miracle that is as you told me I had 65 % last time I was in !!! no now that the capped servicing is done I'll be going back to tried and trusted mechanic (at half the price of Toyo BTW) who DOES know what he's doing .................

[AussieAndy Find all posts View Profile Close AussieAndy]

Do those bolts need to be removed for hand brake adjustment? I've never had to do it myself.

Mine is up for it's final (120K) service as the extended warranty expires next month.

The disk, and therefore those bolts don't have to be removed to adjust the handbrake, but if the adjuster is seized or just very tight the disk has to come off to free it up. The only reason these bolts would have to come out is if the disk needs to come off, or for some really odd reason you needed the whole calliper off.

[Bushbasher Out of control poster! Find all posts View Profile Close Bushbasher]

The service schedule says to inspect the hand brake drum linings?

[AussieAndy Find all posts View Profile Close AussieAndy]

Well then, yes, it does have to come off.

[cafiem Junior Member Find all posts View Profile Close cafiem]

*Not excusing the quality of the work for one second* With the rim on I doubt the caliper can "come off". It looks like it may have tried though, I think I can see witness marks on the inside of your rim. If it was to move outward and the brakes are applied the pads might jam and not retract maybe locking that brake on.
I think you are very fortunate you checked and have enough knowledge to spot the problem.
Like others have said, don't write the dealer off until they have a chance to respond.

[Kev7762 Senior Member Find all posts View Profile Close Kev7762]

Holy crap, totally unforgivable and nothing short of irresponsible. Be good to know what general area the dealer is in to be aware of how diligent the after service check should be though.
That said, may have been the apprentice not being checked by the tradesman, when I did my trade all work I did as an apprentice was either checked by the supervising tradesman (yr 1 - 3) or the leading hand before going out.
Be interesting to hear what the dealer has to say other than sorry.

[camdyson Junior Member Find all posts View Profile Close camdyson]

Never let dealers near my vehicle after delivery day. Capped price services just encourage shoddy work. My mechanic does all services by the book, talks me through each service at collection, plus is qualified transmission and injector service centre. Cost little more than dealer.
Just my 2c, but this case is not rare from my past experiences.
Cam

[wheelnut Junior Member Find all posts View Profile Close wheelnut]

I had the view that capped price servicing de-valued the service tech's worth, in the eyes of the public. i.e. "A service is only worth, $180, because that's how cheap I can get it"
I work in a service field (Not Automotive) and I hate it when people moan about how much I cost - It took a bloody long time to become good at what I do, and the cheaper guys tend to take twice as long to sort out repairs, or just not repair them properly.
So, I asked the Service Manager at my Toyota dealer, about how this capped price servicing affects their bottom line (expecting to hear how they have to keep costs low). The Service Dept. and the Sales Dept. are two separate entities. When a Capped price service job comes in, the Customer is charged the agreed $180 or $210 or what ever the deal is. The actual service cost, may be lets say $370. An invoice for the balance is charged to the Sales Dept.
I was somewhat relieved to learn that Toyota were maintaining a level of servicing quality. I am just being insulated from the actual cost, but then I really have already paid the balance of these service costs when I bought the car. Nothing is for free, my friends.

The end result is that you will generally use the dealership for servicing, because, for you, It's cheaper than the independent guy across the road (or a similar cost), and you know you will get Genuine parts. Not a bad Marketing strategy, really.

With regard to the missing bolts in the brake calliper. Probably an Apprentice, thinking more about going up to the pub with his mates after work for the Christmas piss-up, than making sure he finished the job properly.
I would expect that there should be a QC system that demands a supervising tradesman checks off on this stuff before the wheels go back on, but I could be wrong. I have heard of this happening before (not at Toyota though).

He will more than likely get sacked for this - It's a pretty serious mistake to make. I'm glad nobody was injured as a result