I wish I had found this forum before.
I have been battling with Toyota Australia, or guest experience centre or whatever they call themselves since the beginning of December when I bought my new Prado only to discover the estate where I live built three years ago does not exist according to the navigation system.
As a post above says the maps are made by "HERE" and date from 2013 Q4
I wonder if everyone could check to see what your maps are please? It is dead easy: from the map screen press, menu, more, help, about, more, content, maps.
I have been constantly passed backwards and forwards between Toyota Australia and the dealer, neither know the answer to the simple question "when will an update be available"
At present consumer protection in WA who agree that "selling a new vehicle with out of date navigation is unacceptable" have told me that they have heard back from Toyota after two months of asking to say that "I will get a new version when it becomes available"
I will not be holding my breath as nobody knows when or what will be available. The dealer thinks part number PZQ 6000250 is current, possibly this is version 21. He says he has heard there is a part number PZQ 6000750 coming but doesn't know when.
I do not wish to bore you all to death but I think there is more to this saga than at first seems likely. I say this because the older V20 V21 etc maps were made by "Whereis" company. The new Prado uses iGO software and "HERE" maps.
I have spoken to HERE who told me that "they have no contact with Toyota and they have no map updates planned for Toyota".
Are the new micro sd card maps made by Whereis? if so will they work in iGO software?
It is my opinion that the Australian market is regarded as a soft touch by Toyota, they could not and do not get away with treating customers like this in Japan or Europe or the USA where online updates are available.
One last thing, even if the new maps were available the price is an absolute rip off. A Garmin or Tomtom would not cost much more than an update and they include free updates.
To the poster above who asked about copying, (I think) this is prevented by Toyota locking the card's CID to the unit.
I have been battling with Toyota Australia, or guest experience centre or whatever they call themselves since the beginning of December when I bought my new Prado only to discover the estate where I live built three years ago does not exist according to the navigation system.
As a post above says the maps are made by "HERE" and date from 2013 Q4
I wonder if everyone could check to see what your maps are please? It is dead easy: from the map screen press, menu, more, help, about, more, content, maps.
I have been constantly passed backwards and forwards between Toyota Australia and the dealer, neither know the answer to the simple question "when will an update be available"
At present consumer protection in WA who agree that "selling a new vehicle with out of date navigation is unacceptable" have told me that they have heard back from Toyota after two months of asking to say that "I will get a new version when it becomes available"
I will not be holding my breath as nobody knows when or what will be available. The dealer thinks part number PZQ 6000250 is current, possibly this is version 21. He says he has heard there is a part number PZQ 6000750 coming but doesn't know when.
I do not wish to bore you all to death but I think there is more to this saga than at first seems likely. I say this because the older V20 V21 etc maps were made by "Whereis" company. The new Prado uses iGO software and "HERE" maps.
I have spoken to HERE who told me that "they have no contact with Toyota and they have no map updates planned for Toyota".
Are the new micro sd card maps made by Whereis? if so will they work in iGO software?
It is my opinion that the Australian market is regarded as a soft touch by Toyota, they could not and do not get away with treating customers like this in Japan or Europe or the USA where online updates are available.
One last thing, even if the new maps were available the price is an absolute rip off. A Garmin or Tomtom would not cost much more than an update and they include free updates.
To the poster above who asked about copying, (I think) this is prevented by Toyota locking the card's CID to the unit.
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