Toyota service - wheel rotation not done

[peter_mcc Senior Member Find all posts View Profile Close peter_mcc]

Our Prado had it's 18 month service the other week at a Toyota Dealer near work and when I picked it up the service guy said they rotated the tyres. Since we have a Tyre Pressure Monitoring System I asked how they rotated them (so I could update the positions) - he didn't know so and asked the mechanic who said "front to back on each side". I was a bit dubious but didn't have a chance to check.

Anyway on the weekend I had some time to kill so went to a servo and let tyres down one at a time, watching to see which one the TPMS showed deflating. It became pretty clear that they haven't done a rotation at all - all the wheels are still in the same spots. To make it even clearer (in case you're thinking they were smart enough to swap the tyres on the TPMS) the front left tyre is definitely in the same spot as before because it doesn't show up on the TPMS! (Long story - in wheel transmitters and I forgot to write down the code before it was installed on that wheel - I have to take it to a tyre place to get it checked).

So... what do I do? If they didn't do the wheel rotation should I be worried about what else they didn't do? If I raise it with the service manager is anything likely to change?

[Guest Close Guest]

I would go back and complain to the service manager or dealer principal.
Express your concern and ask for a full service to be redone again as you don't trust them.
Up to you then whether you go back or not after that.

Whilst a tyre rotation isn't the end of the world. The fact they lied says something in itself.


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[peter_mcc Senior Member Find all posts View Profile Close peter_mcc]

I've thought about it a bit more - it is (remotely) possible that I've had 2 services and that they have rotated them front/back twice (ie back to where they started). I haven't been checking the TPMS wheel positions. I'll give them another chance but next time I'm marking all the wheels, oil filler bolts, filters, etc so I can check afterwards.

[Early Member Find all posts View Profile Close Early]

Balancing of wheels is supposed to be done as well. After realising all the wheel weights fell off during a particularly rough corrugated road, I put up with the wheel vibration until the next service due the following week. Mechanic report said wheels were rotated and balanced. Nope. Front right wheel still in same spot without any weights. Took car to tyre fitters and they did it for free.

[Bushbasher Out of control poster! Find all posts View Profile Close Bushbasher]

Our Prado had it's 18 month service the other week at a Toyota Dealer near work and when I picked it up the service guy said they rotated the tyres.

You see that's where you went wrong. You assumed that Toyota would do the right thing, you believed them. You need to be more cynical and non-trusting like the rest of us.

[Symo Advanced Member Find all posts View Profile Close Symo]

My dealer always rotates and balances my wheels at service and does it for free.

You can tell too as the steering feels very tight and tracks dead straight and it's smooth as poo again.


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[feltham Lurker Find all posts View Profile Close feltham]

i had my land cruiser in for a service with 5 wheel rotation. On getting home noticed that the brand new tyre was still under the tray. then went looking. air filter and fuel filter un touched. the wheel bearings were also supposed to be regreased and checked. took it back next day. spoke to service manager who assured me everything had been done. showed him. He apologised and had the service re-done and a free one next time. This next one was also botched. Never went back again. not happy jan! go to a reputable mechanic, not a toyota apprentice.