Hello there,
I own a 2012 Prado Altitude, at around 90 000klm I noticed the top left of my steering wheel leather discolored and showing white patches in it....my local Toyota dealer replaced it free of charge...phew.. I recently was made aware that the replacement leather steering wheel was perishing in the same spot and at 180 000 klms, it seems that the leather steering wheels only last 90 000 klms before perishing.
I contacted my local dealer again about the wheel and they responded that it only had a 1 yr warranty. So of course it was out of warranty. I contacted Toyota customer service and after a time they came back to me with a goodwill gesture of 20% paid by them 20% paid by the dealer and 60 % paid by myself.
The 60% amout to be paid by me is $870.
Has anyone else had this problem???
Can anyone offer advice or assistance with this issue??
To sum up I'm not happy that there product is only lasting 90 000 klms and I don't see why I should have to pay that much for a faulty product, a steering wheel should last over 90 000 klms..
Help and advice much appreciated.
Thx
Allspark
I own a 2012 Prado Altitude, at around 90 000klm I noticed the top left of my steering wheel leather discolored and showing white patches in it....my local Toyota dealer replaced it free of charge...phew.. I recently was made aware that the replacement leather steering wheel was perishing in the same spot and at 180 000 klms, it seems that the leather steering wheels only last 90 000 klms before perishing.
I contacted my local dealer again about the wheel and they responded that it only had a 1 yr warranty. So of course it was out of warranty. I contacted Toyota customer service and after a time they came back to me with a goodwill gesture of 20% paid by them 20% paid by the dealer and 60 % paid by myself.
The 60% amout to be paid by me is $870.
Has anyone else had this problem???
Can anyone offer advice or assistance with this issue??
To sum up I'm not happy that there product is only lasting 90 000 klms and I don't see why I should have to pay that much for a faulty product, a steering wheel should last over 90 000 klms..
Help and advice much appreciated.
Thx
Allspark
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