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I emailed toyota re the widely reported bug with the Bluetooth not auto connecting to phones and having to change the "selected" phone via the menu. Here is the replies.
I have since written back asking for it to be made a feature, i will update when I have more info.
Originally posted by Toyota
________________________________________
From: [email protected] [[email protected]] On Behalf Of Alexandra Dimitriadis [[email protected]]
Sent: Tuesday, 31 August 2010 10:10 AM
To: Ryan McBride
Subject: Re: 2010-045461 [ ref:00D3iWht.5003A6vJl:ref ]
Dear Ryan McBride,
We understand the high expectations our customers have of their vehicles and we are sorry to learn of the difficulties you are facing with the Bluetooth function in your Prado.
We must advise, as we have not been privy to an inspection of your vehicle it is difficult for us to comment as to the performance of your vehicle or the condition you describe, in this regard, given to the geographical location of our office Toyota must rely on the trained technicians within our authorised Dealer Network to inspect customers'
vehicles and take the necessary action required to advise and assist with their servicing needs and /or concern.
Mr McBride, at this stage we do not have a listing of phones which are compatible with the bluetooth, however we can advise what software is required on the phone, please find this listed below:
A2DP version 1.0 or later
AVRCP version 1.0 or later
In the instance you find you require further information we would recommend you consult the manufacturer of the audio system Fujitsu 10.
Please find their contact details below:
Fujitsu 10
Email: [email protected]
Thank you for contacting Toyota and allowing us the opportunity to respond.
Kind regards,
Alexandra Dimitriadis
Customer Experience Consultant
Customer Experience Centre
Toyota Motor Corporation Australia
Ph: 1800 252 097
From: [email protected] [[email protected]] On Behalf Of Alexandra Dimitriadis [[email protected]]
Sent: Tuesday, 31 August 2010 10:10 AM
To: Ryan McBride
Subject: Re: 2010-045461 [ ref:00D3iWht.5003A6vJl:ref ]
Dear Ryan McBride,
We understand the high expectations our customers have of their vehicles and we are sorry to learn of the difficulties you are facing with the Bluetooth function in your Prado.
We must advise, as we have not been privy to an inspection of your vehicle it is difficult for us to comment as to the performance of your vehicle or the condition you describe, in this regard, given to the geographical location of our office Toyota must rely on the trained technicians within our authorised Dealer Network to inspect customers'
vehicles and take the necessary action required to advise and assist with their servicing needs and /or concern.
Mr McBride, at this stage we do not have a listing of phones which are compatible with the bluetooth, however we can advise what software is required on the phone, please find this listed below:
A2DP version 1.0 or later
AVRCP version 1.0 or later
In the instance you find you require further information we would recommend you consult the manufacturer of the audio system Fujitsu 10.
Please find their contact details below:
Fujitsu 10
Email: [email protected]
Thank you for contacting Toyota and allowing us the opportunity to respond.
Kind regards,
Alexandra Dimitriadis
Customer Experience Consultant
Customer Experience Centre
Toyota Motor Corporation Australia
Ph: 1800 252 097
Originally posted by Me to Fujitsuten
-----Original Message-----
From: Ryan McBride
Sent: Tuesday, 31 August 2010 11:14 AM
To: Customer Service (Fujitsu Ten Aust)
Cc: [email protected]
Subject: FW: 2010-045461 [ ref:00D3iWht.5003A6vJl:ref ]
Hi,
As per the email from Toyota below, they have recommended I contact you regarding the Bluetooth function in my 2010 Land Cruier Prado 150 Series GXL. My complaint with the bluetooth system is with the need to manually select in the menu system of the radio, which phone you want connected.
The system seems to lack the ability to auto-connect any other phones other that the "Selected Phone".
To describe it better, when Person/Mobile A is connected to the bluetooth and leave the car, and Person/Mobile B uses the car, Mobile B will never automatically connect when Mobile A is not found. To use Mobile B you must got into the phone menu and navigate through the menus and select Mobile B before it will connect. In every other car I've used with a bluetooth kit, When Mobile A is not reachable/cant be connected, the bluetooth kit would then try Mobile B, and so on until its tried all the unconnected paired phones.
Can you please advise why this feature is not available/functional in the Prado and if there are plans to put this feature in. Its a relatively simple feature and the use of Bluetooth phones has been over complicated with the Bluetooth Implimentation on the Prado making it prone to be forgotten and leaving you without a connected bluetooth phone.
Many thanks
Ryan McBride
From: Ryan McBride
Sent: Tuesday, 31 August 2010 11:14 AM
To: Customer Service (Fujitsu Ten Aust)
Cc: [email protected]
Subject: FW: 2010-045461 [ ref:00D3iWht.5003A6vJl:ref ]
Hi,
As per the email from Toyota below, they have recommended I contact you regarding the Bluetooth function in my 2010 Land Cruier Prado 150 Series GXL. My complaint with the bluetooth system is with the need to manually select in the menu system of the radio, which phone you want connected.
The system seems to lack the ability to auto-connect any other phones other that the "Selected Phone".
To describe it better, when Person/Mobile A is connected to the bluetooth and leave the car, and Person/Mobile B uses the car, Mobile B will never automatically connect when Mobile A is not found. To use Mobile B you must got into the phone menu and navigate through the menus and select Mobile B before it will connect. In every other car I've used with a bluetooth kit, When Mobile A is not reachable/cant be connected, the bluetooth kit would then try Mobile B, and so on until its tried all the unconnected paired phones.
Can you please advise why this feature is not available/functional in the Prado and if there are plans to put this feature in. Its a relatively simple feature and the use of Bluetooth phones has been over complicated with the Bluetooth Implimentation on the Prado making it prone to be forgotten and leaving you without a connected bluetooth phone.
Many thanks
Ryan McBride
Originally posted by Fujitsuten
Hi Ryan
Thank you for contacting Fujitsu Ten with your recent email enquiry.
With regards to your enquiry for the Bluetooth function in Land Cruiser Prado 150 Series GXL, we must advise you at this stage that our Bluetooth functions in the following way.
Regardless of how many mobile phones registered/paired in the audio unit, our unit was designed in such a way that they always try to auto-connect to the last used/connected phone if it is or not in that Bluetooth vicinity.
To describe it better, you have n number phones registered under Bluetooth. You were using Mobile A and your friend is using Mobile B both were paired up and Mobile A was using the Bluetooth connection for making and receiving the calls but Mobile B was just paired up but not using the actual connection. Now if mobile A is not in the blue tooth surroundings and mobile B was still in that blue tooth limit, mobile B won't connect automatically because our unit was not designed that way.
He/she has to manually select from the list of phones registered to make/receive calls.
Unfortunately we don't have any information on when those updates are being made to our unit to auto-connect 2 different mobiles at the same time. If we do update our units in the future, we definitely let all the dealers know and all that information would be in the Toyota website for your convenience.
Thank you for your advice for us to update our units accordingly.
If you do have any further enquiries, please don't hesitate to contact us on 03 9646 6008.
Thank you for giving us the opportunity to respond to your email enquiry.
Thanks & Regards
Ratna Dhavala
Fujitsu Ten (Australia) Pty Ltd
Thank you for contacting Fujitsu Ten with your recent email enquiry.
With regards to your enquiry for the Bluetooth function in Land Cruiser Prado 150 Series GXL, we must advise you at this stage that our Bluetooth functions in the following way.
Regardless of how many mobile phones registered/paired in the audio unit, our unit was designed in such a way that they always try to auto-connect to the last used/connected phone if it is or not in that Bluetooth vicinity.
To describe it better, you have n number phones registered under Bluetooth. You were using Mobile A and your friend is using Mobile B both were paired up and Mobile A was using the Bluetooth connection for making and receiving the calls but Mobile B was just paired up but not using the actual connection. Now if mobile A is not in the blue tooth surroundings and mobile B was still in that blue tooth limit, mobile B won't connect automatically because our unit was not designed that way.
He/she has to manually select from the list of phones registered to make/receive calls.
Unfortunately we don't have any information on when those updates are being made to our unit to auto-connect 2 different mobiles at the same time. If we do update our units in the future, we definitely let all the dealers know and all that information would be in the Toyota website for your convenience.
Thank you for your advice for us to update our units accordingly.
If you do have any further enquiries, please don't hesitate to contact us on 03 9646 6008.
Thank you for giving us the opportunity to respond to your email enquiry.
Thanks & Regards
Ratna Dhavala
Fujitsu Ten (Australia) Pty Ltd
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