yesterday morning i went to bhss tbs to get my steering problem fixed (wouldnt go back to center), handed over a few hunge in teh arvo and drove home. 200m from my drive way the front went to the right and the ball joint fell off and gouged out my rim. my cv shafted was ripped from the diff and the car was in the middle of the road untill i could get a tow truck to come and thats my holidays and several 4x4 trips that i cant go on untill they open in the new year and hopefully compensate me or fix everything for free and do it good this time. so muchfor steering and brake specialists
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a a bad start to the holidays
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Re: a a bad start to the holidays
Bugger!!... I'd be getting it checked by someone else once they've fixed up their mistakes!!Cheers, Leon
There's no such thing as a wrong turn... it's just the scenic route!
1998 VX Grande 95... gone, 2008 GXL 120... almost gone... 2017 GXL 150... blank canvas
Optix Photographix
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Re: a a bad start to the holidays
as im only 19 im not to sure what to do, should i contact office of fair trading etc etc1998 3.4 silver getaway, 285/75/16 km2s on black steelies, 3 inch lift with the lot, gme tx3220, metallica in the pioneer head unit, tjm nudge bar and a window full of stickers
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Re: a a bad start to the holidays
Originally posted by wadzy6as im only 19 im not to sure what to do, should i contact office of fair trading etc etc
From what I understand, the repairer is on christmas break? And so far you haven't been able to get in contact with them regarding the issue?2014 D4D 150 GXL Automatic - CHARCOAL
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Re: a a bad start to the holidays
Make sure you document everything (photo's too), even the towing company, stating time/date etc.. to show it was not long after you picked it up.
Talk to them, give them an opportunity to rectify the issue and replace broken bits. Do not start off 'going off' at them, but if they look like giving you the run around, kindly inform them Office of Fair trading will be contacted if you are not satisfied.
Just remember, keep a cool, calm head about it all....
Good luck mate, shame about the timing...D4D Prado GXL - 2014. 2" OME lift, ARB Deluxe Winch bar, ARB under body protection plates, ARB EZ Deflator, Weaco fridge, Matsen fridge on slide, BFG A/T's, ARB CKMA12 compressor, Oztrail side awning with LED lights PLUS canvas extension, Lightforce XGT's.. Oricom UHF380, GME AE4017
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Re: a a bad start to the holidays
Hi Wadzy. I hear your pain. I was once given some really good advise regarding these matters and it has served me well. It goes"Be nice, Be nice, Be nice" when dealing with people who owe you money or service. Take a savvy adult with you when going back to see them (and not a wise guy). Whatever you do, don't do your bun. They will clam up so quick and from then on - litigation (read - everyone loses). Stand your ground firmly but be nice. It is damn hard for a service provider to do the dirt on a person who is being nice and reasonable to them. After the job has been completed to a good standard and you have the keys in your hand, go for the jugular. Cheers, Derb.2005 100 Series Landcruiser. 4.2 T/D 5 speed auto. LTD c/w AHC/Leather etc.
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Re: a a bad start to the holidays
thanks guys
today i went passed the shop while on my smoko break and noticed they were open so i popped in and saw the guy who told me my car was safe, i told him my car is stuffed and i wasnt happy with what they initally did. i showed him a picture of the balljoint and cv shaft. he said they checked everything to do with the steering. that says to me they are taking liability. he has organisez for a truck to pick my car up from mine and take it to their shop between chrissy and new years to look at it1998 3.4 silver getaway, 285/75/16 km2s on black steelies, 3 inch lift with the lot, gme tx3220, metallica in the pioneer head unit, tjm nudge bar and a window full of stickers
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Re: a a bad start to the holidays
Hi Wadzy,
Playing Devils Advocate here ... hopefully so your fully up to speed on possible outcomes.
You said the ball joint fell off and that in turn caused the CV joint and shaft to part company with the diff.
What did the company actually work on ? I'm thinking if they only worked on your steering rack they may say they did not touch the ball joint etc
So may I ask who diagnosed the initial fault and if its the same company thats good for you if not it will make it harder I believe to get them to take responsibility.
What I mean is if you went in and said "I want my steering rack repaired/rebuilt" they may try and use that as an out.
That said if its the company I have dealt with in the past (long distant past at that) I think they will step up and do the right thing.
Lee'18 VX, Billies with Dobinson springs, Summit bar with Narva Enhanced Optics to help my old eyes
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Re: a a bad start to the holidays
all i said to them about fixing it was, my steering does not return to center and it feels loose and jolts at every bump. they called me the next day and said my bushes on the steering rack are worn etc etc, and said that replacing all that will fix it.1998 3.4 silver getaway, 285/75/16 km2s on black steelies, 3 inch lift with the lot, gme tx3220, metallica in the pioneer head unit, tjm nudge bar and a window full of stickers
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Re: a a bad start to the holidays
Originally posted by SeththecursedI will take a stab in the dark and say it wasn't your rack bushes but your ball joint causing the problem :roll: . The ball joint must have been in a bad way to fail like that so their is no excuse for them missing it.
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Re: a a bad start to the holidays
good news, got the ball joints replaced, i had to pay for them tho. but they did labour, towing and putting the cv back on with new boot free of charge and my car is back to being what she should be like1998 3.4 silver getaway, 285/75/16 km2s on black steelies, 3 inch lift with the lot, gme tx3220, metallica in the pioneer head unit, tjm nudge bar and a window full of stickers
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Re: a a bad start to the holidays
Great news
I think they have jacked it up and its hit full articulation and damaging the last of the steel holding it in. They have done the rack and then put it down again without checking.2009 120 V6 Auto. 265/70/17 Goodyear Silent Armours. Bilsteins and Kings Springs.
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