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[santika Junior Member Find all posts View Profile Close santika]

sent to Admin, for checking first.

[wooley Avid PP Poster! Find all posts View Profile Close wooley]

I always mark every filter on every vehicle as we service all except those under warranty ourselves, it is good practice to mark them with the date they were installed i think.

As for the fuel filter, I believe they only change the one between the two tanks.

I was told the only time they change the filter (water trap) under the bonnet was when the light came on, on the dash... which is a little worrying.

I also assume you are talking about a 150 series, and $250 capped price servicing!? isn't it $210?

[santika Junior Member Find all posts View Profile Close santika]

Thanks for the info wooly.
I have a 120 series capped at $250.00

No more Toyota servicing for me though!!!!

[williade Avid PP Poster! Find all posts View Profile Close williade]

Yesterday I booked my prad in for its 60,000klm service at my local Toyota dealer.
I informed them that I expect the service to be done properly, as I had a unpleasant experience with a Toyota dealer in WA last year who charged me the $250.00 capped service,
and DID NOT change the oils in the required klm service.

While your expectations are reasonable, you are stating the obvious and as a general rule I don't think it achieves anything for a customer to have a belligerent/aggressive attitude towards a manufacturer/service department before they have even provided any service(s) and/or made any mistakes.

I was not actually charged for the Air Box filter on the invoice.

If you weren't charged for the air filter than it would be reasonable to expect to pay for one to be fitted.

[wooley Avid PP Poster! Find all posts View Profile Close wooley]

Thanks for the info wooly.
I have a 120 series capped at $250.00

No more Toyota servicing for me though!!!!

Ah... ok. I assume the filter which they change is the same? In the 150 manual it states its the fuel transfer filter I think.

[santika Junior Member Find all posts View Profile Close santika]

williade, your missing the POINT.
It is to be changed , As per the service manual, and IS included in the $250.00 capped service.
SO, IT SHOULD BE CHANGED !!!!

[wooley Avid PP Poster! Find all posts View Profile Close wooley]

While your expectations are reasonable, you are stating the obvious and as a general rule I don't think it achieves anything for a customer to have a belligerent/aggressive attitude towards a manufacturer/service department before they have even provided any service(s) and/or made any mistakes.

I definitely agree with that.

If you weren't charged for the air filter than it would be reasonable to expect to pay for one to be fitted.

yeah, it's in the book to be changed, so under the capped price servicing, it should be changed, for free.

[williade Avid PP Poster! Find all posts View Profile Close williade]

yeah, it's in the book to be changed, so under the capped price servicing, it should be changed, for free.

Point taken. The way I read his post was that he was disputing whether or not he was entitled to a new air filter, not whether or he was charged for it.

I have no idea whether or not he was charged for a new air filter but if he wasn't, and the service manager says he wasn't, then it stands to reason that he is not entitled to one unless he pays for it.