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Just wanted to share a positive customer service experience I had recently.
I purchased a LED work / camping lamp from ABR - Sidewinder (am i allowed to name the company here?) through fleabay. Payment was made, speedy delivery, as advertised, all good! The first time I used the lamp it started to overheat to the point where it was getting to hot to touch. I closed it to turn it off and put it aside to let it cool, I checked it about an hour later and found that it had overheated so much that it had stopped working and the plastic had melted!
The next day (a Sunday) I decided to email Sidewinder and let them know what happened and include some photos of the lamp. I received an email in less than two hours(again... On a Sunday!!) with a possible explanation from Derek and stating that he would send another one out to me. Within a few days I had a new lamp, which is awesome and working perfectly, at no extra charge!
I don't want to dwell on the fact that I got a dud lamp in the first place, sh1t happens, I can live with that. I just wanted to acknowledge the excellent service I received from Derek at Sidewinder, his quick response, and no questions asked replacement are almost unheard of these days! I highly recommend them and will use them again in the future.
Thanks again Derek.
Mark
(just for transparency I am not affiliated with the stated brand, I just wanted to pass on my positive experience)
I purchased a LED work / camping lamp from ABR - Sidewinder (am i allowed to name the company here?) through fleabay. Payment was made, speedy delivery, as advertised, all good! The first time I used the lamp it started to overheat to the point where it was getting to hot to touch. I closed it to turn it off and put it aside to let it cool, I checked it about an hour later and found that it had overheated so much that it had stopped working and the plastic had melted!
The next day (a Sunday) I decided to email Sidewinder and let them know what happened and include some photos of the lamp. I received an email in less than two hours(again... On a Sunday!!) with a possible explanation from Derek and stating that he would send another one out to me. Within a few days I had a new lamp, which is awesome and working perfectly, at no extra charge!
I don't want to dwell on the fact that I got a dud lamp in the first place, sh1t happens, I can live with that. I just wanted to acknowledge the excellent service I received from Derek at Sidewinder, his quick response, and no questions asked replacement are almost unheard of these days! I highly recommend them and will use them again in the future.
Thanks again Derek.
Mark
(just for transparency I am not affiliated with the stated brand, I just wanted to pass on my positive experience)
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