Toyota's New Training Facility Opems

[brogers Advanced Member Find all posts View Profile Close brogers]

TMC Press release, July, 2013

Below is an extract from TMC Global Press Release. Accessed via http://www.toyota-global.com/

"Japan, July 22, 2013—Toyota Motor Corporation (TMC) held a ceremony
here today to mark the completion of

the Tajimi Service Center. The aim of the

new training facility is to improve the sk

ills of after-sales service staff at dealers

throughout the world and to perform R&D

in repair and maintenance technology

Concerning the new facility, Toyoda said: "Customer service is essential tous. We must raise the level of our repair and maintenance skills, serve the customer from the customer's viewpoint, and

communicate thoroughly so that we can provide service directly
to the customer faster and more accurately......"


mmmmm, interesting.

[jss Moderated member Find all posts View Profile Close jss]

It would have been easier & cheaper to just tell their aftersales service staff to say the exact opposite of what they've been taught to say to customers these past few years. That would create satisfied and informed customers.

[Graz Senior Member Find all posts View Profile Close Graz]

i went into Cranbourne Toyota last week to get a new speaker for my reverse sensor and the guy told me to go home and get him the part number so he did not have to look it up.
Dude that is your job i say.He explains it could be listed under any of the 100 different categories on my parts list so it could take him hours to find it.
i think they should get there system a tad more organized

[wooley Avid PP Poster! Find all posts View Profile Close wooley]

Mine dealer is awesome. They do everything I ask. Always under charge me and do little extra bits n pieces.

Hell. It took 12 months, but they fought Toyota and eventually convinced them to replace my windscreen. It's just a shame the new windscreen is worse than the original.

[baggs71 Inactive member. Find all posts View Profile Close baggs71]

Its like being at my local arb.....smug arrogant bastards.
What shits me the wankers are on low income in the service and parts area and act like complete toffs.
Any decent aftrrmarket gear thats suitable gets my money....

[Bushbasher Out of control poster! Find all posts View Profile Close Bushbasher]

Can anyone tell me of their great experience with their fantastic Toyota dealer?

Can you hear that? It's the sound of tumbleweed blowing down those long deserted streets.................

[AJ120 Out of control poster! Find all posts View Profile Close AJ120]

Can anyone tell me of their great experience with their fantastic Toyota dealer?

I bought both my Prados from CMI Toyota in Adelaide, they were brilliant both times, I didn't even have to haggle as both times their first offer was almost too good to be true!

They are too far away for servicing so can't comment on that, but close enough when you save 10k on a new wagon!

Cheers Andrew

[cfryback Find all posts View Profile Close cfryback]

I alway find the sales staff very helpful and have only had issues with the service side.

I'd be nice to you too if I was working on commission....

[jss Moderated member Find all posts View Profile Close jss]

I'd be nice to you too if I was working on commission....

Spot on!! They're nice as pie while your money is still in your hand, but the second it's in their hand you become nothing more than a pain in their ass

[cfryback Find all posts View Profile Close cfryback]

Spot on!! They're nice as pie while your money is still in your hand, but the second it's in their hand you become nothing more than a pain in their ass

Now that I have your money, or better yet you financed with me -who are you, again? Troubles you say? Sorry you're not on our system....

That translates across to many fields, I have gotten the above trying to sort out 4 hour response times to 24/7 service agreement in IT....

<RANT>It is a sad state of affairs, that people/companies just try to fob you off - because someone has worked out failure rate/cost of fixing it vs being called out on it.</RANT>

Feel better now, second cup of coffee.

[r4ndll Avid PP Poster! Find all posts View Profile Close r4ndll]

Can anyone tell me of their great experience with their fantastic Toyota dealer?

With my local dealer it really depends on who answers the phone in the service dept. One is great, one makes me feel like I am interrupting his day and really causing him an inconvenience.
The parts dept are really good at finding stuff, once you've sat in the waiting room for 10 minutes for them to shuffle papers, chat about last night etc, before acknowledging you.

[jss Moderated member Find all posts View Profile Close jss]

I have to admit the actual mechanics at my dealership are good, so are the 2 guys behind the spare parts desk, but as soon as you get to anyone wearing a white shirt instead of a polo t-shirt you can just forget about much help.