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  • Bad servicing.

    I usually get a mobile mechanic to service my 2005 3 ltr Prado and have always felt he does a good job. No more though and I'll show why. Last Friday he arrives as arranged and I disappear indoors and let him get on with it as I think there's nothing more annoying when you're trying to work and someone else wants to chat.
    This was for a basic service by the way, at 110K.
    About an hour later I go out and he's got a bottle of GTX3 which I use in the wifes Camry......"All right to use this" he asks "I'm about 1/2 a litre short of oil as I did a truck service before coming here?"
    "Don't use that" I say "Use this" and gave him a container of Castrol Edge diesel oil I used to use in another vehicle. He gave a quick top up and I thought then it was hardly worth worrying about it was such a quick slurp of oil.
    Anyway I paid the bloke when he finished and off he went.
    Now, I've got a security system set-up consisting of cameras linked to a 500Gb HDD which can be accessed from anywhere and I review what's been happening once or twice a day.
    I won't go into why I have this system but it's shown yobs entering the driveway and trying car doors etc. which the cops show no interest in even though I told them who it was! Their attitude being one reason I've got it.
    The mechanic gets on and jacks the vehicle up etc. drops the oil, does greasing while it's draining, changes the filter then sticks the bung back in and proceed to fill her up. A green about 5 litre bottle goes in (don't know how much oil was actually in the container), followed by a bit from a blueish bottle, then he looks around and scratches his head ......and disappears out of camera range into the carport where I store all my oils.
    Out he comes with a container of USED Magnatec and tips that up but quickly stops when he sees it's used oil. Back into the carport and out he comes with the red GTX3 and pours probably 2 litres in before I appear which is when he asks me if it's alright to use it. Getting my negative answer and the Edge oil he pours the above mentioned drop in and the service is virtually finished. I pay him forgetting he's used a litle bit of my oil but I'm not worried about that.
    After seeing what he's been upto I phoned him the next morning and complained bitterly as I'm fanactical about my oil and filter changing! He denies it but not long after he comes round to again deny doing it and asks why I don't trust him as he's been doing the servicing for a couple of years now.
    I tell him in no uncertain terms that the oil must be changed or I'll take action and have already received advice concerning this and he agrees to re-do it.
    So that's the end of his doing my work and I just wanted to say to those living in the northern Perth suburbs to be careful of what you leave laying around that your friendly mobile mechanic can use instead of what he should have bought to do the job and for what he's going to charge you for.
    AlanH.

  • #2
    Re: Bad servicing.

    I have cameras up for the very same reason... Anyway, what he's done is just wrong. He's essentially stolen your oil as well. I wonder what else he had his eyes on in your carport. I never trust these kinds of people to work on my car, let alone the apprentices that plague Toyota service centres. You seem to know what he's getting up to, why don't you carry out the basic services yourself? As you probably know, it's relatively quick and easy to do.

    Cheers
    [COLOR="black"][b]William[/b][/COLOR]
    [SIZE="1"][COLOR="gray"]Prado 150 GXL D4D Auto in White![/COLOR][/SIZE]
    [url=http://www.pradopoint.com/showthread.php?18483-William-s-150-GXL-D4D][U][COLOR="blue"][SIZE="1"]My Rig Build-up[/SIZE][/COLOR][/U][/url]

    Comment


    • #3
      Re: Bad servicing.

      Hi All

      Slightly different tack on the Bad Servicing and the issue mentioned many times.

      Just had my GXL through its 1000 "Free" Service. Arrived at the dealership in due time for the service. Waited about 45 mins for the car to go in despite being told it was booked for 8.15am. So it disappeared into the workshop but low and behold the car was out in 10 mins or so. Admittedly given the dealer's initial reluctance to change the oil at 1000 as he said only needs to be done at 10,000 I didn't ask for that to be done in case they didn't do it and charged me anyway.

      Had some time up my sleeve so I went to my normal mechanic down the road who has good experience with diesels etc and booked it in to get the oil changed and new filter and give the car the once over on the hoist.

      That took about 1hr 15 mins 1h 30 mins today and on completion his advice was that I probably got the next service sticker for my "Free" service as it was quite obvious from the lack of tell tale signs that the things that should have been checked underneath hadn't been done.

      My Mechanic's comment was great truck - no issues - will give many years of enjoyable motoring. So I'll be back for the 5,000 oil change etc in due time. At my rate of use about 5-6 months.

      I generally don't complain about such things - I just go somewhere else which in this case I have done. $210 services don't appeal to me anyway as my view is you only get what you pay for in the end.

      The Towbar's on ready for the first outing this coming weekend with the new 2T Caravan Rig in tow. Oh and by the way when you first hook up a van to a new brake controller don't forget to calibrate the controller like I did and lock everything up. The whole neighbourhood heard me coming to a screeching halt albeit at 10 kmh.

      Cheers
      Woody
      Woody50 - 2010 Prado GXL D4D 150 Auto White Towing a Crusader 21'6" Crusader D-lite Caravan, Steinbauer Chip, Beaudesert 2.75" Exhaust, Safari Snorkel, Poli-Air Bags, Safety-t-Tyre TPMS, Scanguage II, GME TX 3520S UHF Radio, Sandgrabba Mats, Wynnum Towbar, Clearview Mirrors, Dual Battery with Piranha Tray, Redarc Isolator, Anderson Plug and Extra 12V Plug in Cargo Bay, Tekonsha P3 Brake Controller, Quad Manual Rear Vision Cameras.

      Comment


      • #4
        Re: Bad servicing.

        Originally posted by woody50
        Hi All

        Slightly different tack on the Bad Servicing and the issue mentioned many times.

        Just had my GXL through its 1000 "Free" Service. Arrived at the dealership in due time for the service. Waited about 45 mins for the car to go in despite being told it was booked for 8.15am. So it disappeared into the workshop but low and behold the car was out in 10 mins or so. Admittedly given the dealer's initial reluctance to change the oil at 1000 as he said only needs to be done at 10,000 I didn't ask for that to be done in case they didn't do it and charged me anyway.

        Had some time up my sleeve so I went to my normal mechanic down the road who has good experience with diesels etc and booked it in to get the oil changed and new filter and give the car the once over on the hoist.

        That took about 1hr 15 mins 1h 30 mins today and on completion his advice was that I probably got the next service sticker for my "Free" service as it was quite obvious from the lack of tell tale signs that the things that should have been checked underneath hadn't been done.

        My Mechanic's comment was great truck - no issues - will give many years of enjoyable motoring. So I'll be back for the 5,000 oil change etc in due time. At my rate of use about 5-6 months.

        I generally don't complain about such things - I just go somewhere else which in this case I have done. $210 services don't appeal to me anyway as my view is you only get what you pay for in the end.

        The Towbar's on ready for the first outing this coming weekend with the new 2T Caravan Rig in tow. Oh and by the way when you first hook up a van to a new brake controller don't forget to calibrate the controller like I did and lock everything up. The whole neighbourhood heard me coming to a screeching halt albeit at 10 kmh.

        Cheers
        Woody
        How does that equate to bad service? The 1,000km check is exactly that - a quick check to ensure there are no obvious leaks or loose components. Most things would (should) have been checked in pre-delivery. You're just throwing good money down the drain by turfing the oil and filter at only 1,000km. I teach a POWER check to 4WD students that takes approx 15 - 20 minutes to do which is exactly what the dealer would do at your free 1000km check.

        Going to a non-genuine provider for servicing is your choice and you rightly spend your money where you know you are going to get the best service. $210 for a service isn't really that much. By the time you buy oil ($50), filter ($15), air filter ($40), air con filter ($30), clucth and or brake fluid , diff fluid, etc when needed the $210 Toyota deal (I get mine for $180) doesn't sound too bad. And there are just as many rip-off/shonky job stories from Ultratune, Automasters, Repco, etc as ther are from Toyota.
        Dave
        Views expressed are mine alone and are not intended to compromise the integrity of my employer nor offend those who may read such views.
        Bugger Bali, get out and see Australia before we sell it all to China.

        Comment


        • #5
          Re: Bad servicing.

          Originally posted by Bushbasher
          How does that equate to bad service? The 1,000km check is exactly that - a quick check to ensure there are no obvious leaks or loose components.
          Hmm.. I guess having to wait 45minutes for a prearranged appointment is bad customer service. As they were behind schedule, the check-up was probably rushed too. I actually watched the mechanics at the Toyota Service Centre put my car on the hoist and perform the checks - it definitely took more than 10minutes. Like the local medical clinic, I tend to make early appointments so that I wont have to wait because they're behind schedule and hence don't need to rush! I do agree with you that there is no need for an oil and filter change at 1,000kms ... just do it at 5,000kms instead.
          [COLOR="black"][b]William[/b][/COLOR]
          [SIZE="1"][COLOR="gray"]Prado 150 GXL D4D Auto in White![/COLOR][/SIZE]
          [url=http://www.pradopoint.com/showthread.php?18483-William-s-150-GXL-D4D][U][COLOR="blue"][SIZE="1"]My Rig Build-up[/SIZE][/COLOR][/U][/url]

          Comment


          • #6
            Re: Bad servicing.

            Hi Wiiliam.
            The only reason I'd been having the servicing by a mechanic was to comply with the warranty requirements. That finishes later this year and I'll do all the servicing myself. As it is I've changed all the other oils anyway in case of water contamination after a Kimberley trip.
            As there's not much of value in the carport I don't think he's been tempted to nick anything apart from this couple of litres of oil so I'm not that bothered and I'm far too slack to worry about going to ACA or some other muck raking program.
            Cheers.
            Alan.
            PS. I'd much rather get some publicity re the reason I had the security system put in, but don't know the best way to go about it.

            Comment


            • #7
              Re: Bad servicing.

              You blokes are obviously spoilt. Out here you will be waiting for anywhere from 45 - 60 minutes to see the doctor that you booked 2 weeks earlier. Go in without an appointment and you will wait at least 2 hours. Go to the hospital and unless you are having a heart attack you'll wait 3 - 5 hours.

              I book the car in for a service and leave it there all day. They always wash it and sheen the tyres - even when I tell them not to bother. They also always fix broken things that they must know they never put on the car like light globes in my bullbar and globes in my spotties (before I went HID). Can't complain about that.

              Today I got a stone chip fixed in the windshield. I dropped the car in at 8, no appointment, walked to Maccas, had a coffee, read the paper, walked back and the car was done. 40 minutes. Can't complain about that either.
              Dave
              Views expressed are mine alone and are not intended to compromise the integrity of my employer nor offend those who may read such views.
              Bugger Bali, get out and see Australia before we sell it all to China.

              Comment


              • #8
                Re: Bad servicing.

                Originally posted by Bushbasher
                You blokes are obviously spoilt. Out here you will be waiting for anywhere from 45 - 60 minutes to see the doctor that you booked 2 weeks earlier. Go in without an appointment and you will wait at least 2 hours. Go to the hospital and unless you are having a heart attack you'll wait 3 - 5 hours.

                I book the car in for a service and leave it there all day. They always wash it and sheen the tyres - even when I tell them not to bother. They also always fix broken things that they must know they never put on the car like light globes in my bullbar and globes in my spotties (before I went HID). Can't complain about that.

                Today I got a stone chip fixed in the windshield. I dropped the car in at 8, no appointment, walked to Maccas, had a coffee, read the paper, walked back and the car was done. 40 minutes. Can't complain about that either.
                I don't know where you're coming from Bushbasher. Those waiting times you've stated are the same in Victoria too (mainly after noon). The reason I make early appointments is so I don't have to wait 45-60minutes.The whole point of an appointments is so two people can meet at the AGREED time - not 45 or 60minutes after. Did it not occur to you that such problems stem from incompetent staff who overbook their work schedules? And you say we're spoilt :roll:

                If anything, you're the one that's getting spoilt. In some places in Victoria, if you leave your car for servicing all day, they'd either do a half assed job (knowing that your not there) or commence just before you arrive to collect your car and you'd still end up having to wait! It's just the way it works around here. Maybe it's time to move out of Victoria and head west...
                [COLOR="black"][b]William[/b][/COLOR]
                [SIZE="1"][COLOR="gray"]Prado 150 GXL D4D Auto in White![/COLOR][/SIZE]
                [url=http://www.pradopoint.com/showthread.php?18483-William-s-150-GXL-D4D][U][COLOR="blue"][SIZE="1"]My Rig Build-up[/SIZE][/COLOR][/U][/url]

                Comment


                • #9
                  Re: Bad servicing.

                  Originally posted by AlanH
                  Hi Wiiliam.
                  The only reason I'd been having the servicing by a mechanic was to comply with the warranty requirements. That finishes later this year and I'll do all the servicing myself. As it is I've changed all the other oils anyway in case of water contamination after a Kimberley trip.
                  As there's not much of value in the carport I don't think he's been tempted to nick anything apart from this couple of litres of oil so I'm not that bothered and I'm far too slack to worry about going to ACA or some other muck raking program.
                  Cheers.
                  Alan.
                  PS. I'd much rather get some publicity re the reason I had the security system put in, but don't know the best way to go about it.
                  Hi Alan,
                  I understand. I'd much rather an inconspicuous security system - that way thieves wont know where the blind spots are and you'll have a better chance of getting them on video. If you're after a deterrent system - maybe stick a sign up somewhere that the property is being monitored by 10 hidden cameras :lol:

                  Cheers,
                  William
                  [COLOR="black"][b]William[/b][/COLOR]
                  [SIZE="1"][COLOR="gray"]Prado 150 GXL D4D Auto in White![/COLOR][/SIZE]
                  [url=http://www.pradopoint.com/showthread.php?18483-William-s-150-GXL-D4D][U][COLOR="blue"][SIZE="1"]My Rig Build-up[/SIZE][/COLOR][/U][/url]

                  Comment


                  • #10
                    Re: Bad servicing.

                    What gets me though is that everywhere is busy. All the mechanical businesses are flat out. Some of the smaller operators are struggling to keep up with the demand because the bigger operators aren't coping either. So why don't they put on and train more staff? Everyone's talking about the big boom up north, we don't have enough tradies. So why don't they start training new apprentices now so they are ready for the commencement of the big industry due in about 4 years.

                    I'm sick of wandering around places like Bunnings, searching for a staff member to get some assistance. When you finally find someone they apologize and blame the delay on lack of staff. Our local Toyota dealer has imported a swag of Phillipino apprentices and tradies to take care of the servicing. They are actually quite proud of their workmanship and seem to be doing a good job but they are absolutely flat out. There's still a load of people out there NOT WORKING who appear quite able to do something and I don't understand why the government doesn't put more into training. A local mining company can't hire people to become apprentice electricians (no age limit) starting salary $80,000 two week on one week off roster fly in/fly out.
                    Dave
                    Views expressed are mine alone and are not intended to compromise the integrity of my employer nor offend those who may read such views.
                    Bugger Bali, get out and see Australia before we sell it all to China.

                    Comment


                    • #11
                      Re: Bad servicing.

                      Originally posted by Bushbasher
                      What gets me though is that everywhere is busy. All the mechanical businesses are flat out. Some of the smaller operators are struggling to keep up with the demand because the bigger operators aren't coping either. So why don't they put on and train more staff? Everyone's talking about the big boom up north, we don't have enough tradies. So why don't they start training new apprentices now so they are ready for the commencement of the big industry due in about 4 years.
                      I as a business owner in the automotive industry I believe it is my responsibility to train the future when it comes to 'automotive engineering'

                      I have a problem though and that is its a very advanced trade. As far as all traditional trades go we are the trade with the cutting edge technology. Yet when i have work experence kids from schools i get the dregs to put it nicely. The last kid i had partaking in work experience at my Springwood store apparently it was boring sand blasting the parts i had given him so why not make it hard to see them, he preceeded to turn the hand-piece in his direction and blasted the glass on my 6 month old $4000 sandblasting cabinet

                      Its the perception of the trade. Its also the pay and the benefits of the trade. I am led to believe an apprentice hairdresser earns more than a apprentice mechanic yet there is NO other trade that has anywhere near the overheads per staff member than the mechanical trades automotive diesel etc. Our trades are advancing faster than most. We have to train every year for our working life to keep up with the advancements and the multitude of vehicles out there just to stay in touch. Any decent mechanic that has spent more than 10 years in the trade is a welder, an electrician a fitter an turner a diagnostician, has to have an understanding of hydraulics and pneumatics and the list goes on. Our customers dont want to pay (its a grudge purchase in the most part) yet we more often than not maintain their second most valuable asset and are expected to do it without fault cheaply cleanly with the latest technology and yesterday

                      You cry poor and blame the mechanics when your stitched up by a dealership, run by fatcat dealer principals who have no trade knowledge apart from the fact a good busy dealership workshop can be a goldmine and support the sales floor. You blame the mechanics when a Midas or Ultratune stitch you up, when again these are more often than not, not owned by mechanics. Find me a mechanic who has made millions from fixing cars and ill give you the names of 50 plumbers or builders or carpenters that i know that have made more from their trades....

                      The average automotive mechanic is < 23 years old and i often wonder why.

                      Comment


                      • #12
                        Re: Bad servicing.

                        Originally posted by LargeInAPrado

                        I as a business owner in the automotive industry I believe it is my responsibility to train the future when it comes to 'automotive engineering'

                        I have a problem though and that is its a very advanced trade. As far as all traditional trades go we are the trade with the cutting edge technology. Yet when i have work experence kids from schools i get the dregs to put it nicely. The last kid i had partaking in work experience at my Springwood store apparently it was boring sand blasting the parts i had given him so why not make it hard to see them, he preceeded to turn the hand-piece in his direction and blasted the glass on my 6 month old $4000 sandblasting cabinet

                        Its the perception of the trade. Its also the pay and the benefits of the trade. I am led to believe an apprentice hairdresser earns more than a apprentice mechanic yet there is NO other trade that has anywhere near the overheads per staff member than the mechanical trades automotive diesel etc. Our trades are advancing faster than most. We have to train every year for our working life to keep up with the advancements and the multitude of vehicles out there just to stay in touch. Any decent mechanic that has spent more than 10 years in the trade is a welder, an electrician a fitter an turner a diagnostician, has to have an understanding of hydraulics and pneumatics and the list goes on. Our customers dont want to pay (its a grudge purchase in the most part) yet we more often than not maintain their second most valuable asset and are expected to do it without fault cheaply cleanly with the latest technology and yesterday

                        You cry poor and blame the mechanics when your stitched up by a dealership, run by fatcat dealer principals who have no trade knowledge apart from the fact a good busy dealership workshop can be a goldmine and support the sales floor. You blame the mechanics when a Midas or Ultratune stitch you up, when again these are more often than not, not owned by mechanics. Find me a mechanic who has made millions from fixing cars and ill give you the names of 50 plumbers or builders or carpenters that i know that have made more from their trades....

                        The average automotive mechanic is < 23 years old and i often wonder why.
                        I agree with every thing you just said. That is exactly why I left the industry. We had mechanics leaving the dealership to work at supermarkets and pumping fuel at servos because the pay was better. The dealership charged out our labor at about $100 an hour and our mechanics were paid $18. What a joke. Any young person I come across that wants to be a mechanic I tell them to run the other way. Much better to be a electrician or plumber IMO.
                        2004 GXL V6 and loving it.

                        Comment


                        • #13
                          Re: Bad servicing.

                          LargeInAPrado well said, I'm in the marine industry and very much the same applies.
                          It has always amused me when we service someones million dollar cruiser and they complain bitterly about paying the $75 - $100 per hour our dealers charge.
                          And trust me when I say that most if not all motor vehicles are a lot easier to work on than most inboard powered boats, imagine working in a confined work space with a hot 13 litre or 16 litre diesel, you can't stand up, have to crawl around the ends to access .... hhmm fun now I remember why I got off the tools :roll: .

                          I find that almost anyone who starts in the mechanical industry and STAYS in the industry is because they have a love for it, either engines, fourby's or boats in my case. They put up with the poor wages and conditions for that reason. I don't think its coincidence that with the economic downturn of recent years we have seen "tradespeople" returning to the industry who really are not up the the job. This in turn I believe results in poor worksmanship etc.

                          My thoughts ... well the good service centre or indepenent mechanic are few and far between, so when you find one support him (or her) allow for the occassional error that we all make and if your feeling generous let the rest of the Prado fraternity know of them.

                          Lee
                          '18 VX, Billies with Dobinson springs, Summit bar with Narva Enhanced Optics to help my old eyes

                          Comment


                          • #14
                            Re: Bad servicing.

                            I certainly didn't get this mechanic to do my servicing because he was cheap but because he'd had a workshop nearby with a good reputation. He'd worked on the wifes Camry previously and seemed to be an honest worker and not cheap at 100 bucks an hour.
                            I'm very disappointed by his behaviour but won't take it further.
                            One of the reasons I personally think there's a shortage of tradesman is the complete lack of respect for someone who works manually. When I came to Oz in 1972 my elder Bro and his mates said the first thing I should do is get out of overalls and into a suit job!
                            I did and so did many young skilled men I met over the years. We all thought the 18 year old office tart got better thought of than us who'd completed long apprenticeships.
                            The attitude seems to have changed now but I don't think it's respect for a bloke doing a good job but purely because they can now earn mega bucks and buy all those things the rest of us would like! :lol:
                            AlanH.

                            Comment


                            • #15
                              Re: Bad servicing.

                              Finding, or even poaching good staff is impossible.

                              Thousands of dollars worth of ads, over months, and you get maybe 5 resumes, one worth at least trying, but good help is very hard to find.

                              If your not paying $26-$30 an hr, plus super, etc your not even keeping the good ones you have.

                              I have had a $500 offer to all reps I deal with, they find me someone good, not happy where they are, and they start here, I give them $500. Havent had one turn up in 12 months, that has enabled a rep to collect it.

                              I have been dealing with VACC about an apprentice, they dont have any on thier books, would have to try and find one, they dont hold much hope with school training No's non existant.

                              I have tried guys who show promise on school trial, but as soon as school holidays are here, theyw ant thier one day a week off, to play with thier mates, regardless of what the contract they signed under advisement from the school, and thier parents says......

                              I have contacted the local TAFE, and spoken with them about students who may be finishing school but unemployed, or moving jobs, or available, or school leavers who even show promise, dont get calls back.

                              In the mean time, I do 90-100 hrs 6 days a week, miss 20-40 phone calls a week, reply to around 80% of email enquiries, because I have to finish what I have booked, before I can take on more, and we run under pressure to deliver without maxxing out overtime for current staff, and costs. I used to go away every long weekend, and at least once a month, I used to do 2 x 2 week trips a year, I used to go to 4wd club meetings, and day drives, but while I wish I could find more staff, Im the hampster on the wheel, until that happens.

                              We dont advertise, as we are busy enough, with major jobs filling in most time until mid May, word of mouth works so well for us, we are always at least 4-6 weeks out in advance.

                              Everyone I speak to is in the same boat, and has the same trouble.

                              If only it were as simple as hiring more staff.....................................

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