Runva EWX12000 Problem #2
So my Runva winch has experienced another issue. since I got it back from the first issue (Free spool) the clutch lever on the gearbox has been harder and harder to operate, requiring a mixture of running the winch motor, pulling on the cable and wiggling the lever all while standing on one leg, poking your tongue north.
So Overland 4wd (place of purchase) had a quick look while it was still fitted and confirmed an issue within the gearbox. A few emails later runva refused to ship a replacement gearbox out to swap it over. they said it must be removed and sent to Brisbane for assessment and repairs. if it was found to be water damage there would be a bill.
This is where I went into angry customer mode. I started emailing Runva directly quoting their original emails PRIOR to my purchase saying "Silicone the cables on the motor and the winch is waterproof and fully covered by warranty"
They did send the new gearbox out, I swapped it over and taking the old one back. looking at the old one I'm not even sure its water related, all the grease is still in good shape and not even discoloured
My Winch is currently around 18months old.
So my Runva winch has experienced another issue. since I got it back from the first issue (Free spool) the clutch lever on the gearbox has been harder and harder to operate, requiring a mixture of running the winch motor, pulling on the cable and wiggling the lever all while standing on one leg, poking your tongue north.
So Overland 4wd (place of purchase) had a quick look while it was still fitted and confirmed an issue within the gearbox. A few emails later runva refused to ship a replacement gearbox out to swap it over. they said it must be removed and sent to Brisbane for assessment and repairs. if it was found to be water damage there would be a bill.
This is where I went into angry customer mode. I started emailing Runva directly quoting their original emails PRIOR to my purchase saying "Silicone the cables on the motor and the winch is waterproof and fully covered by warranty"
They did send the new gearbox out, I swapped it over and taking the old one back. looking at the old one I'm not even sure its water related, all the grease is still in good shape and not even discoloured
My Winch is currently around 18months old.
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