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Poor Service MR TJM

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  • #1

    Poor Service MR TJM

    I thought i would make an enquiry to TJM about any new gear for the 120, at the 4x4 show they told us they were doing new bars( the same as the new hilux one) and side steps similiar to the ones they sell for the 200 series.

    This is the reply i got. "Your message was deleted without being read on 4/27/2009 10:22 AM." and the email was sent on the 16/04/09.

    Looks like my loyalty to ARB will continue.
    [b]Rob[/b]

    [b]2016 Toyota Hilux SR5 D4D Auto Company Cruiser... [/b].
    [url=http://www.pradopoint.com/showthread.php?23866-Hutch-s-2012-150-GXL-V6-petrol-Auto]Hutch's 2012 Build up[/url]
    [SIGPIC][/SIGPIC]
    Tags: None
  • #2
    Re: Poor Service MR TJM

    Jeez. I hope you sent them this message.
    It's amazing the lengths some companies (don't) go to to get your business.
    Let me tell ya, if it was one of my employees who was responsible for this....they wouldn't be one of my employees.
    2013 Land Rover Discovery 4 SDV6 SE
    Ex 2008 Toyota Prado 120 VX, D4D
    Ex 1997 Toyota Prado 90 GXL, V6
    Ex 1988 Mitsubishi Pajero V6
    Ex 1986 Suzuki Sierra

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    • #3
      Re: Poor Service MR TJM

      I would follow up that kind of email response with a good ol' fashioned phone call. Email responses like that are not generated by humans, so it's hard to know where to point the bony finger.

      Whilst most email messages get through, the protocol allows for bounced messages etc. There are all manner of reasons why the intended recipient did not receive or read your email. Quite possibly, it is not fault of the intended recipient. The bounce message you got could indicated issues with their ISP, SPAM detection software or the software they are running at their end, etc.

      Personally, I'd give 'em the benefit of the doubt once. 2nd time is a pattern.

      For now, see if a phone call yields better results and perhaps an explanation for the bounced email. They may be grateful to learn of the problem.

      LFaR.
      [size=1][color=#770000]29Feb12:[/color][color=#777700]12GXLTD Auto, ARB Deluxe Winch bar, WARN 9.5xp Winch, IPF 900XS, Tow, Safari snorkel, Front + Rear Recovery points, ARB OME NC Sports, ATZ-4Rib[/color][color=grey], Silver[/color]. [color=orange][b]MaxTrax[/b][/color], [color=maroon]ScanGuage II[/color], [color=blue]ARB CKMA12[/color], [color=deeppink]UHF: GME TX3440 AE4018K1 UNH047SX[/color], [color=darkgreen]Bushranger Air Jack[/color], [color=green]Staun + ARB Deflators[/color], [color=brown]WindCheetah Roof Rack[/color], [color=green]Foxwing[/color], [color=red]Super Charge MRV70, Redarc BCDC1220[/color], [color=darkblue]ARB 60L fridge[/color], [color=blue]MSA Fridge Dropdown slide[/color], [color=darkyellow]DRIFTA Drawers[/color], [color=gold]TJM Bash Plates[/color], [color=brown]TG150[/color].[/size]

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      • #4
        Re: Poor Service MR TJM

        That particular email reply is autogenerated "only" when the person deletes the receipt at thier end.

        They can have read it, but obviously chose not to return a read receipt, (it auto sends the delete one when they clean out their deleted items folder).

        The fact they havent replied is totally human this means...

        Comment

        • #5
          Re: Poor Service MR TJM

          A simple phone call would surely be better to clear the air... I get the feeling we all tend to treat email a bit too literally. It's a great tool, but...

          LFaR.
          [size=1][color=#770000]29Feb12:[/color][color=#777700]12GXLTD Auto, ARB Deluxe Winch bar, WARN 9.5xp Winch, IPF 900XS, Tow, Safari snorkel, Front + Rear Recovery points, ARB OME NC Sports, ATZ-4Rib[/color][color=grey], Silver[/color]. [color=orange][b]MaxTrax[/b][/color], [color=maroon]ScanGuage II[/color], [color=blue]ARB CKMA12[/color], [color=deeppink]UHF: GME TX3440 AE4018K1 UNH047SX[/color], [color=darkgreen]Bushranger Air Jack[/color], [color=green]Staun + ARB Deflators[/color], [color=brown]WindCheetah Roof Rack[/color], [color=green]Foxwing[/color], [color=red]Super Charge MRV70, Redarc BCDC1220[/color], [color=darkblue]ARB 60L fridge[/color], [color=blue]MSA Fridge Dropdown slide[/color], [color=darkyellow]DRIFTA Drawers[/color], [color=gold]TJM Bash Plates[/color], [color=brown]TG150[/color].[/size]

          Comment

          • #6
            Re: Poor Service MR TJM

            Originally posted by Team Piggy
            That particular email reply is autogenerated "only" when the person deletes the receipt at thier end.

            They can have read it, but obviously chose not to return a read receipt, (it auto sends the delete one when they clean out their deleted items folder).

            The fact they havent replied is totally human this means...
            TP is right, their is a name attached to the email. I don't get these companys, they have a "contact us" section yet they take ages to responsed if not at all. Why have this a part of your website if someone does not manage it everyday.
            [b]Rob[/b]

            [b]2016 Toyota Hilux SR5 D4D Auto Company Cruiser... [/b].
            [url=http://www.pradopoint.com/showthread.php?23866-Hutch-s-2012-150-GXL-V6-petrol-Auto]Hutch's 2012 Build up[/url]
            [SIGPIC][/SIGPIC]

            Comment

            • #7
              Re: Poor Service MR TJM

              If you sent an email to an IT company or accounting firm and got that particular reply back then I'd be a bit more peeved. At places like that, employees need a minimum level of computer literacy to even walk in the door at interview time. At my office, email is essential and not knowing how to use it will have you out the door lightening fast. How you ever got in the door would be a miracle. Yet, at other more hands on businesses like furniture workshops or mechanics garages, things can often still be pretty simple. There are still many people out there who never really use email and are 85% mystified by Windows, the net, and PC's in general. I'd give them the benefit of the doubt and give them a call.

              Any business though, that doesn't have a webpage and email addresses that are regularly checked is really doing itself out of a huge amount of business. I, and many people I know like to research things on the net and make decisions based on what we read. More than one busineess has recieved money from me simply because they had a comprehensive website which explained their products and their services. Plus has a "contact us" section that has a response sitting in your inbox the next day. If I wan't to buy anything these days I go straight to the net first, and more often than not order online. TJM can't go around deleting potential sales like that in this day and age, it doesn't take much to get some people off side.
              [b]#[/b] 2007 D4D GX [b]#[/b] Full Privacy Tint [b]#[/b] [color=#FF0000][b] Flinders Red [/b][/color] [b]#[/b] 2 x HID LightForce 240 Blitz [b]#[/b] ARB Winch Bar [b]#[/b] Alloy Rims [b]#[/b] Hilux Washer Jets [b]#[/b] Stebel Nautilus Compact Truck Horn [b]#[/b] ARB Alloy Roof Rack [b]#[/b] ARB Dual Battery System [b]#[/b] Charcoal Rough Country Canvas Seat Covers [b]#[/b] [color=#0000FF]Suspension:[/color]Autocraft Bilstein Shocks/Struts & Ridepro Coils [b]#[/b] [color=#0000FF]L.E.D[/color] Side Marker Lights [b]#[/b] ARB Onboard Air [b]#[/b] Pirelli Scorpion LT ATR 265/70's [b]#[/b][color=#0080FF]--Custom 3"exhaust---[/color]

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