Originally posted by Steve M
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Hi
Just reading what was said about the air bag and the cracks
This is a email I got from Toyota New Zealand regarding the air bag
Thank you for your further email regarding your concern about the passenger side airbag in the dash and if it is possible for the air to blow to the side if the dash was cracked in the wrong area.
We have discussed your concern with our Service Team who advise the following:
· As we have not seen a photo to comment if the dash pad part of the passenger air bag was cracked, potentially yes the airbag system could be affected and may be turned down for WOF.
· With regards to the air effecting anything, from the photos supplied, the cracks seem to be superficial and don’t run deep enough to adversely affect anything.
We hope the above offers some clarification for you.
Once again, thank you for your further email and for allowing us this opportunity to answer your questions.
Kind regardsLast edited by Rodeorunach; 22-05-2016, 03:03 PM.
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Originally posted by Hogey66 View PostThere's a lot of similar sentences and lack of responsibility in the response they gave me......here it is.
Thank you for your email.
In your response you quote a number of points taken from the ACCC website.
As your vehicle was purchased prior to 1 January 2011, it will be covered by the Trade Practices Act (TPA) and not the Australian Consumer Law (ACL). Whilst statutory warranties provided by manufacturers under the TPA do not have a concrete end date, they are deemed to apply for a reasonable time; not indefinitely. This period is calculated from the date of first purchase of the vehicle. Given that your vehicle was first purchased in 2004 and has driven in excess of 200,000 kms by multiple owners, Toyota Australia’s position is that the reasonable warranty period expected by the TPA has expired.
Whilst it is regrettable that you are experiencing cracking on the dashboard of your vehicle, it is not a feasible position to claim that a manufacturer of a product is liable for the cost of any and all repairs on their product arising after sale irrespective of time or use.
It is not unreasonable to expect that a vehicle – and some of its components – may experience wear and tear over time and through significant use. In these circumstances, the vehicle has performed as designed but will require servicing and repairs from time to time. This is not something that can reasonably be expected to be at the manufacturer’s expense.
We disagree with your comment that the vehicle is not fit for its intended purpose. Clearly, by virtue of the fact that it has operated for 12 years and driven such a significant distance, the vehicle has remained fit for purpose. Cracking in the dashboard, whilst not ideal, would not render the vehicle unfit for its designed purpose.
In regards to your enquiry relating to the operation of airbags. A cracked dash such as that in your vehicle will have no impact on the airbag operation ie. airbag deployment will operate as designed in the event it is required.
If you remain concerned about the state of the dashboard in your vehicle, we encourage you to bring it into your preferred Toyota dealer to have it repaired or replaced. However Toyota Australia will not pay the cost of any repairs based on our comments above.
We thank you for allowing us this opportunity to respond.
Just reading what was said about the air bag and the cracks
This is a email I got from Toyota New Zealand regarding the air bag
Thank you for your further email regarding your concern about the passenger side airbag in the dash and if it is possible for the air to blow to the side if the dash was cracked in the wrong area.
We have discussed your concern with our Service Team who advise the following:
· As we have not seen a photo to comment if the dash pad part of the passenger air bag was cracked, potentially yes the airbag system could be affected and may be turned down for WOF.
· With regards to the air effecting anything, from the photos supplied, the cracks seem to be superficial and don’t run deep enough to adversely affect anything.
We hope the above offers some clarification for you.
Once again, thank you for your further email and for allowing us this opportunity to answer your questions.
Kind regards
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Originally posted by Hogey66 View PostLabour for that sounds excessive as I'm pretty sure for warranty purposes they only pay the dealers 2.4 hours as that's how long they believe it should take.
In the end I would replace it my self the price here was close to $900 I think I could replace it in 6 hours
Myself
But it's done now it was the best offer I could get unless more people started to kick up about the problem
Over here
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New dash fitted
It took a little longer than expected to get the dash from Japan, also the service centre had it in overnight, but they did the tow bar inspection at the same time. Very happy with the service and work. Dash fitting looks good , no rattles, no squeaks.
Big thumbs up to the team at New Town Toyota service Centre.2007 120 D4D GX. Duel Battery, Secondary Fuel Filter, Safari Snorkel, Uniden UH7700NB/AT870 antenna, Scangauge II, King/Bilsteins lift. Rhino rack Pioneer Platform. Maxtraxs and homemade rack side mounts.Awning. And the to-do list is still long.
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