Cracked dashboard

[Falco80 Junior Member Find all posts View Profile Close Falco80]

What dealer Falco ?? And did this dealer have their own face book page ??

Llewellyn Toyota in Ipswich. Went straight to the main Toyota fb page.

[Steve M Addicted PP Member Find all posts View Profile Close Steve M]

Cheers mate appreciated

[Rodeorunach Lurker Find all posts View Profile Close Rodeorunach]

Hi
Just reading what was said about the air bag and the cracks
This is a email I got from Toyota New Zealand regarding the air bag

Thank you for your further email regarding your concern about the passenger side airbag in the dash and if it is possible for the air to blow to the side if the dash was cracked in the wrong area.

We have discussed your concern with our Service Team who advise the following:

· As we have not seen a photo to comment if the dash pad part of the passenger air bag was cracked, potentially yes the airbag system could be affected and may be turned down for WOF.
· With regards to the air effecting anything, from the photos supplied, the cracks seem to be superficial and don’t run deep enough to adversely affect anything.

We hope the above offers some clarification for you.

Once again, thank you for your further email and for allowing us this opportunity to answer your questions.


Kind regards

[Rodeorunach Lurker Find all posts View Profile Close Rodeorunach]

Finally after some time and a lot of emails Toyota New Zealand said that they wound not replace
My dash witch I knew then out of the blue they emailed me and said they would supply a new dash
Free if I paid for the fitting which was done two weeks ago at $731 quoted $850 very happy

[Hogey66 Senior Member Find all posts View Profile Close Hogey66]

Labour for that sounds excessive as I'm pretty sure for warranty purposes they only pay the dealers 2.4 hours as that's how long they believe it should take.

[Rodeorunach Lurker Find all posts View Profile Close Rodeorunach]

There's a lot of similar sentences and lack of responsibility in the response they gave me......here it is.

Thank you for your email.

In your response you quote a number of points taken from the ACCC website.

As your vehicle was purchased prior to 1 January 2011, it will be covered by the Trade Practices Act (TPA) and not the Australian Consumer Law (ACL). Whilst statutory warranties provided by manufacturers under the TPA do not have a concrete end date, they are deemed to apply for a reasonable time; not indefinitely. This period is calculated from the date of first purchase of the vehicle. Given that your vehicle was first purchased in 2004 and has driven in excess of 200,000 kms by multiple owners, Toyota Australia’s position is that the reasonable warranty period expected by the TPA has expired.

Whilst it is regrettable that you are experiencing cracking on the dashboard of your vehicle, it is not a feasible position to claim that a manufacturer of a product is liable for the cost of any and all repairs on their product arising after sale irrespective of time or use.

It is not unreasonable to expect that a vehicle – and some of its components – may experience wear and tear over time and through significant use. In these circumstances, the vehicle has performed as designed but will require servicing and repairs from time to time. This is not something that can reasonably be expected to be at the manufacturer’s expense.

We disagree with your comment that the vehicle is not fit for its intended purpose. Clearly, by virtue of the fact that it has operated for 12 years and driven such a significant distance, the vehicle has remained fit for purpose. Cracking in the dashboard, whilst not ideal, would not render the vehicle unfit for its designed purpose.

In regards to your enquiry relating to the operation of airbags. A cracked dash such as that in your vehicle will have no impact on the airbag operation ie. airbag deployment will operate as designed in the event it is required.

If you remain concerned about the state of the dashboard in your vehicle, we encourage you to bring it into your preferred Toyota dealer to have it repaired or replaced. However Toyota Australia will not pay the cost of any repairs based on our comments above.

We thank you for allowing us this opportunity to respond.

Hi
Just reading what was said about the air bag and the cracks
This is a email I got from Toyota New Zealand regarding the air bag

Thank you for your further email regarding your concern about the passenger side airbag in the dash and if it is possible for the air to blow to the side if the dash was cracked in the wrong area.

We have discussed your concern with our Service Team who advise the following:

· As we have not seen a photo to comment if the dash pad part of the passenger air bag was cracked, potentially yes the airbag system could be affected and may be turned down for WOF.
· With regards to the air effecting anything, from the photos supplied, the cracks seem to be superficial and don’t run deep enough to adversely affect anything.

We hope the above offers some clarification for you.

Once again, thank you for your further email and for allowing us this opportunity to answer your questions.


Kind regards

[Rodeorunach Lurker Find all posts View Profile Close Rodeorunach]

Labour for that sounds excessive as I'm pretty sure for warranty purposes they only pay the dealers 2.4 hours as that's how long they believe it should take.

Yeah I know that but Toyota Nz is different when dealing about the dashboards plus mines ex Japan
In the end I would replace it my self the price here was close to $900 I think I could replace it in 6 hours
Myself
But it's done now it was the best offer I could get unless more people started to kick up about the problem
Over here

[fortom Lurker Find all posts View Profile Close fortom]

Well done Rodeorunach, what year is your Prado?

I would be quite happy with that arrangement Toyota!

[Rodeorunach Lurker Find all posts View Profile Close Rodeorunach]

Well done Rodeorunach, what year is your Prado?

I would be quite happy with that arrangement Toyota!

2006 ex Japan had it for 2 years now

[fortom Lurker Find all posts View Profile Close fortom]

Hey Blackvx - I got the same response word for word from Toyota today

[MalP Junior Member Find all posts View Profile Close MalP]

New dash fitted
It took a little longer than expected to get the dash from Japan, also the service centre had it in overnight, but they did the tow bar inspection at the same time. Very happy with the service and work. Dash fitting looks good , no rattles, no squeaks.
Big thumbs up to the team at New Town Toyota service Centre.

[Steve M Addicted PP Member Find all posts View Profile Close Steve M]

What year model was you'd Mal ??

[red hilux Member Find all posts View Profile Close red hilux]

Ive had my dash changed today under warranty.

The toyota block said that they had one a 03 prado a little while back.

[MalP Junior Member Find all posts View Profile Close MalP]

Hi Steve
My GX is late 2007.

[Steve M Addicted PP Member Find all posts View Profile Close Steve M]

K that's why it was ok cheers