Cracked dashboard

[pand65au Lurker Find all posts View Profile Close pand65au]

hello all, mine is the same. lets say unenthusiastic claim denied at torque Toyota at Strathpine will not appeal. only 8 months over 10 years. is there any dealers that are helpful for any vehicle over the 10 year mark in the northern Brisbane area?
peter

[Madkore Avid PP Poster! Find all posts View Profile Close Madkore]

Best you speak with pradogang. They are in Qld and seem to be one of the few people with a 10+ year Prado that had their dash replaced.

[n1450 Lurker Find all posts View Profile Close n1450]

Dash wasn't too bad to remove. Without ever having done it before I had it out in about 2 hours. I also did the evaporator which was 3/4 of the 12 hour job. At a guess I'd say about 5 hours max for a novice. 2nd time round about 3 to 4 hrs.

[prado2004 Advanced Member Find all posts View Profile Close prado2004]

Dash wasn't too bad to remove. Without ever having done it before I had it out in about 2 hours. I also did the evaporator which was 3/4 of the 12 hour job. At a guess I'd say about 5 hours max for a novice. 2nd time round about 3 to 4 hrs.

the evap can come out without removing the dash no worries, but not a bad idea to do it with the extra room.

[prado2004 Advanced Member Find all posts View Profile Close prado2004]

hello all, mine is the same. lets say unenthusiastic claim denied at torque Toyota at Strathpine will not appeal. only 8 months over 10 years. is there any dealers that are helpful for any vehicle over the 10 year mark in the northern Brisbane area?
peter

Not to my knowledge. having the same issue.

[PRO050 Lurker Find all posts View Profile Close PRO050]

New to this forum and would like to thank Pradopoint, came across this thread and went straight to Toyota at Northlakes and 3 days later had a new dash installed.
Thanks to all
Cheers Paul

[Madkore Avid PP Poster! Find all posts View Profile Close Madkore]

What year is your Prado PRO050?

[PRO050 Lurker Find all posts View Profile Close PRO050]

What year is your Prado PRO050?

11th month 2006 so under the 10 years but I would still give Northlakes a go as they said the 10 years was only a guide.
Cheers Paul

[Wtrxprs007 Senior Member Find all posts View Profile Close Wtrxprs007]

New to this forum and would like to thank Pradopoint, came across this thread and went straight to Toyota at Northlakes and 3 days later had a new dash installed.
Thanks to all
Cheers Paul

Wow great outcome! Very quick too! welcome to Pradopoint mate

[Madkore Avid PP Poster! Find all posts View Profile Close Madkore]

Only a guide you say...

I AIN'T GIVING UP TOYOTA! YA HEAR ME!?!

[Hogey66 Senior Member Find all posts View Profile Close Hogey66]

Only a guide you say...

I AIN'T GIVING UP TOYOTA! YA HEAR ME!?!

+1 from me. Appeal was knocked back but still have some more conversations to have with them. They have taken ignoring their customers to a whole new level but don't seem to understand there is a lot of us and we are not going to go away quietly!

[mexmike Junior Member Find all posts View Profile Close mexmike]

Hi guys I got mine done @ Surf Toyota across the border, they were really good to deal with. My initial claim was rejected and I appealed and got approved, I started this process before Christmas last year and had it done under warranty in January of this year. Mine's an 11.03 gxl and I haven't got a full Toyota service history either. Since this issue has gained a lot more attention I believe that Toyota have now drawn a line in the sand with the ten year policy, but it may be worth a go where I went. Good luck and I hope everyone can get a satisfactory outcome.

Cheers,

Mike.

[Marloo04 Lurker Find all posts View Profile Close Marloo04]

Cracked dash, Mmmm! Started the claim process last year and was initially knocked back as the vehicle was well and truly out of warranty.
I disputed the decision with both the dealership and Toyota siting safety concerns and made reference to the ACCC ruling on warranty claims that devalue the vehicle and affect safety.
And what do you know, less than 24 hours later I had a call from Beaudesert Toyota advising that the claim had been reviewed and that the dash would be replaced.
Don't give up, do your research and hold Toyota accountable for the defective part.

[mexmike Junior Member Find all posts View Profile Close mexmike]

That's pretty much the exact way I went about it also, it pays to know your rights.

Cheers,

Mike.

[ernieprado Lurker Find all posts View Profile Close ernieprado]

Mine is pretty bad too. Though my Prado is the KZJ120 2003, so i think it is way out of warranty. If that is not the case and i can talk to the Toyota representatives in my country, just let me know and i will give it a try.

i have another option. I can fix it in Santo Domingo for about 250 USD. The difficult part is just to remove the dash.