Cracked dashboard

[4x4Toyota Lurker Find all posts View Profile Close 4x4Toyota]

Why would you say you don't want your Dashboard replaced when you went there in the first place to get it replaced Toyota comes up with some crap don't they

[Steve M Addicted PP Member Find all posts View Profile Close Steve M]

So here we have some dealerships bullshitting to me once again. I've rang 3 today from ones mentioned on here and PM's that Ive received that have had there dash pads replaced and the vehicles have been over 10 years old. One of them admitted to replacing one over ten years old the others flat out said they have not replaced any thing over 10 years even though there posts are on here. I didn't mention any names, number plates etc I basically acted dumb like I didn't know much about the issue and just rang and asked what the procedure was for dash replacement as Ive heard conflicting stories about what is being replaced and what isn't based on year of build, chassis numbers etc. The one dealer that said they had replaced a dash said at first it was knocked back by Toyota so then the dealership actually lodged a MANUAL WARRANTY CLAIM and that's how they got it through. So I havn't given up YET. Im going to another dealer on my way home today and see what happens.

[prado2004 Advanced Member Find all posts View Profile Close prado2004]

So here we have some dealerships bullshitting to me once again. I've rang 3 today from ones mentioned on here and PM's that Ive received that have had there dash pads replaced and the vehicles have been over 10 years old. One of them admitted to replacing one over ten years old the others flat out said they have not replaced any thing over 10 years even though there posts are on here. I didn't mention any names, number plates etc I basically acted dumb like I didn't know much about the issue and just rang and asked what the procedure was for dash replacement as Ive heard conflicting stories about what is being replaced and what isn't based on year of build, chassis numbers etc. The one dealer that said they had replaced a dash said at first it was knocked back by Toyota so then the dealership actually lodged a MANUAL WARRANTY CLAIM and that's how they got it through. So I havn't given up YET. Im going to another dealer on my way home today and see what happens.

good luck Steve, I've had similar things to this. had a dealer admit to having it approved and telling me they thought mine would be approved. now they have since told me toyota has tightened in the last 2 weeks and have declined it again. even after manual warranty claim

[Madkore Avid PP Poster! Find all posts View Profile Close Madkore]

I did similar to Steve and contacted dealerships mentioned on here who replaced dashes on 10+ yr vehicles.

So far none of them have admitted to this...

[Wtrxprs007 Senior Member Find all posts View Profile Close Wtrxprs007]

Booked in on Wednesday for new dash. Can't wait to have that new car smell again haha

[KIMBOPRADO Senior Member Find all posts View Profile Close KIMBOPRADO]

Booked in on Wednesday for new dash. Can't wait to have that new car smell again haha

Congratulations Wtrxprs007, my new dash went in last Thursday by the Dealership here in WA. Funny thing was Monday morning they sent me a text to advise the service is due soon - they haven't serviced my car for 5 about years (TLC O'Connor WA have been) and won't be for the next 5 years....

Cheers Kim

[Gramps Advanced Member Find all posts View Profile Close Gramps]

The dealerships I've been to here in Adelaide are sticking to the 10year rule. One dealer even told me mine was only cosmetic, even though it crosses the instrument cluster and around the drivers' side vent. Whether it's cosmetic or not, it's still cracked......

[Steve M Addicted PP Member Find all posts View Profile Close Steve M]

There just a pack of assholes. As I've said before if there approving one then they need to do them all, not pick n choose

[fortom Lurker Find all posts View Profile Close fortom]

So maybe we need to get the numbers of people with vehicles over 10 years old and have been rejected and approach lawyers and get a class action going. We would need to find out the costs and if it is a viable option. Mine is a 03 so I am way out by an additional 3 years.

[mcfqn Junior Member Find all posts View Profile Close mcfqn]

got mine done last week, nice and new! Motorama Hillcrest is where I got it done.

[Hogey66 Senior Member Find all posts View Profile Close Hogey66]

So maybe we need to get the numbers of people with vehicles over 10 years old and have been rejected and approach lawyers and get a class action going.

Maybe get 60 minutes to infiltrate the organisation and get to the truth of it.....on second thoughts they're probably too busy licking their wounds at the moment. On the other hand ACA , The Project or the various morning shows may want to have a go at a multinational company not looking after its responsibilities type of story.

[Steve M Addicted PP Member Find all posts View Profile Close Steve M]

Might make a few phone calls on Monday

[Steve M Addicted PP Member Find all posts View Profile Close Steve M]

So Toyota you decided to OK and replace another dash board on an 04 through Llewellyn Toyota Booval at no cost, this week (Friday just gone). So what's your bullshit excuse now !!!

[Foxo Junior Member Find all posts View Profile Close Foxo]

I went to Llewellyn Toyota about 10 days ago and the young bloke in the service department said that I am wasting his time if the vehicle was over 10 years old and it wasn't worth going out to look at it.

If Toyota only expect their dashboards to last 10 years then they aren't complying with s54 of the Australian Consumer Law which provision is a statutory guarantee of acceptable quality for the purposes that they are commonly used for, acceptable in appearance and finish, free from defects, safe and DURABLE, all according to the standards of a 'reasonable consumer'.

Has anyone tried contacting the ACCC? My dash started cracking between 4 and 5 years of age and Toyota weren't interested, now they are interested and anyone with a Prado 120 bought before 2005 misses out, where is the fairness in this?

Cheers,
Foxo.

[Steve M Addicted PP Member Find all posts View Profile Close Steve M]

I'll be ringing accc on Monday Foxo don't worry. Toyota need to start pulling their finger out there arse. People buy Toyota based on reputation, quality etc and if Toyota told me we don't expect the dash to last past 10 years I'm sure myself along with others we would have looked else where. I've seen less troubles with Hyundai's for a shit load less money, and Hyundai use to have $12K drive away excels which are still chugging along.