I have been driving a 150 GXL wagon since February last year. This was from new and is a Govt agency fleet vehicle. It has just clocked 59'000ks, with by the book servicing. View my review of the vehicle early in the piece. http://www.pradopoint.com/viewtopic.php?f=45&t=8224
On Sunday I was heading home from the sth coast when the engine lost all power. I pulled over to the side of the road and the engine stalled. I was able to re-start the vehicle (with a bellowing cloud of smoke) and I thought my teeth were going to be rattled out with the rough idle. The vehicle wouldn't pull up a slight incline to get me to a side track, so I put it into low range and was able to get to the track...ever so slowly. I arranged a tow & had the vehicle delivered to the local Toyota service centre.
The fault has been identified as a 'dead' 3rd cylinder injector & the fuel pump needs replacing also. The total cost being around $4,500. I have been advised by the Toyota service centre that Toyota will not warrant this, claiming it is a result of dirty fuel!! I have a Caltex fuel card and only get fuel from Caltex service stations!
This is an alarming response from Toyota and has serious implications for all Toyota diesel drivers, not just diesel Prado drivers. Also, it demonstrates Toyota's lack of recognition of customer loyalty, considering the customer in this instance. If this is how a major fleet buyer is treated, what hope is there for Joe Average?
I have a number of questions that you may be able to help me with:
1. Since the service book is in the vehicle and not with me, can anyone tell me if there is any sort of fuel system flush or similar in the servicing schedule between new and the 50k service?
2. Has anyone else experienced this situation or know of anyone who has? If so, how was it resolved?
3. I would have thought if the fuel was dirty enough to stuff the pump and one injector, then all injectors would have been stuffed. Can anyone with knowledge of diesel engines comment on this?
Thanks for your help...and be warned.
On Sunday I was heading home from the sth coast when the engine lost all power. I pulled over to the side of the road and the engine stalled. I was able to re-start the vehicle (with a bellowing cloud of smoke) and I thought my teeth were going to be rattled out with the rough idle. The vehicle wouldn't pull up a slight incline to get me to a side track, so I put it into low range and was able to get to the track...ever so slowly. I arranged a tow & had the vehicle delivered to the local Toyota service centre.
The fault has been identified as a 'dead' 3rd cylinder injector & the fuel pump needs replacing also. The total cost being around $4,500. I have been advised by the Toyota service centre that Toyota will not warrant this, claiming it is a result of dirty fuel!! I have a Caltex fuel card and only get fuel from Caltex service stations!
This is an alarming response from Toyota and has serious implications for all Toyota diesel drivers, not just diesel Prado drivers. Also, it demonstrates Toyota's lack of recognition of customer loyalty, considering the customer in this instance. If this is how a major fleet buyer is treated, what hope is there for Joe Average?
I have a number of questions that you may be able to help me with:
1. Since the service book is in the vehicle and not with me, can anyone tell me if there is any sort of fuel system flush or similar in the servicing schedule between new and the 50k service?
2. Has anyone else experienced this situation or know of anyone who has? If so, how was it resolved?
3. I would have thought if the fuel was dirty enough to stuff the pump and one injector, then all injectors would have been stuffed. Can anyone with knowledge of diesel engines comment on this?
Thanks for your help...and be warned.
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