After some advice please on what to do.
The problem:-
Had the multimedia screen fail today. My servicing Toyota dealer was able to check out the car today and it needs a replacement.
The screen will not work -no reversing camera, no mobile phone contacts shown and no radio. The screen is not blank but strangely shows (if this makes sense) the top half displays very very small squares like a chess board and also a 'picture' of the multimedia screen and buttons. The bottom half is blank with a single thin horizontal line moving across the screen from left to right.
The fix:-
I have a current in force Factory Approved Extended Warranty (Premium $1,462 for extra 3 years and for 150,000km - current milage 71,000km) -which expires 3 Jan 2020
The Toyota dealer has said it will be replaced with a refurbished unit -which they do even if the car is only 1 year old. Not impressed.
I have told them I will not accept a 2nd hand replacement part. I expect a brand new part. A Toyota new car warranty to me does not mean replacing with used parts especially not for a premium of $1462.
They will investigate and let me know tomorrow on whether a new or refurbished unit will be offered. I feel though that I will only be offered a refurbished unit. The warranty would only be for remainder of the policy - this means 2 months!
Has anyone been forced to accept a refurbished unit?
Are they any good?
I feel I should not have to accept a second hand part. Am I being silly? Am I worrying unnecessarily?
Your thoughts and advice would be most welcome
David
The problem:-
Had the multimedia screen fail today. My servicing Toyota dealer was able to check out the car today and it needs a replacement.
The screen will not work -no reversing camera, no mobile phone contacts shown and no radio. The screen is not blank but strangely shows (if this makes sense) the top half displays very very small squares like a chess board and also a 'picture' of the multimedia screen and buttons. The bottom half is blank with a single thin horizontal line moving across the screen from left to right.
The fix:-
I have a current in force Factory Approved Extended Warranty (Premium $1,462 for extra 3 years and for 150,000km - current milage 71,000km) -which expires 3 Jan 2020
The Toyota dealer has said it will be replaced with a refurbished unit -which they do even if the car is only 1 year old. Not impressed.
I have told them I will not accept a 2nd hand replacement part. I expect a brand new part. A Toyota new car warranty to me does not mean replacing with used parts especially not for a premium of $1462.
They will investigate and let me know tomorrow on whether a new or refurbished unit will be offered. I feel though that I will only be offered a refurbished unit. The warranty would only be for remainder of the policy - this means 2 months!
Has anyone been forced to accept a refurbished unit?
Are they any good?
I feel I should not have to accept a second hand part. Am I being silly? Am I worrying unnecessarily?
Your thoughts and advice would be most welcome
David
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