BEWARE!! dealing with CalOffroad

[photoprado Avid PP Poster! Find all posts View Profile Close photoprado]

1 - Poor Customer Service, not only after sales but suprisingly during as well.

There's your mistake. If you don't get the service you're looking for before and during the sale, you definitely won't get it after. Run away.

That's not always true, but it's also not worth testing.

[Rusty62 Advanced Member Find all posts View Profile Close Rusty62]

I used these guys out of Toowoomba and delivered to Brisbane following morning. Received what i ordered. Better price than Brisbane shops.

http://www.steeringandsuspensionwarehouse.com.au/

Rusty.

[Jkspinner Junior Member Find all posts View Profile Close Jkspinner]

I got a 2" lift from Cal last June, found him great to deal with, good service, fast turn around, good after sale service as well with some follow up questions. I also got his custom Bilsteins for the front, I am not sure of their exact length, but they were about 15mm longer than stock and included the new hats. I have the part number written somewhere. My car sits at about 795-800mm (have not measured for a while) and I had about 60mm of droop.
APart from that, the car drives great.

[Whitey Shockie Maker of the Month Award Find all posts View Profile Close Whitey]

A couple of threads over at FJCC where there is not enough droop with the supplied kit or incorrectly supplied springs.
http://www.fjcc.com.au/f36/bilstein-rattles-5037/
http://www.fjcc.com.au/f36/noise-after-lift-3301/
http://www.fjcc.com.au/f36/front-end...roup-buy-5193/

Figures of 30mm droop in these threads also, not good!

[wholesalesuspension Advanced Member Find all posts View Profile Close wholesalesuspension]

Hi Mark,

Hard to get accurate open length but struts have part number 24-21528 can anybody help with open closed measurements?

Hi Bushki, these shocks will be limited or de-limited accordingly to give a desired open length, then have extra circlip grooves added to reset the spring seat location.

Regards, Jason.

[zerosecta Senior Member Find all posts View Profile Close zerosecta]

UPDATE: After a little more research I have found on another forum that the rear shocks (Bilstien) come in two variants.

1. a variant that is more suited and tested for Aus conditions
2. a less suited to Aus conditions variant supplied\sourced from the USA

The tell tale between the two is that the better version (1) has a press fit lower bush that lasts longer etc. - the less desireable version (2) has a split hour glass type lower bush. Also version (1) apparently is also suppied with a stone gaurd.

Guess what version came with my kit from CalOffroad ?
Answer: (2)
Does anyone know if the stone guards for the rear shocks can be bought seperatly?

[zerosecta Senior Member Find all posts View Profile Close zerosecta]

OH YES!! Something else to add for all those who suggested I should have sent stuff back and, to back up my fears that I would not have seen my money again or some\most of it anyway...

I sent back a set of airbag spacers to them that they sent me that were'nt for the right airbags i had...

They were sent back into the 4th week now - I have sent countless emails, reminded them atleast once on the phone each week and even sent Cal Goodman a PM through this forum and Facebook about it.

But Still Nothing... I my memory serves me correctly than I'd say this is $44 I will never see again unless I go to Vcat...

[clarkie383 Member Find all posts View Profile Close clarkie383]

It does not matter whose side you believe but the absence of response from Caloffroad bothers me.

Certainly buyer beware!!!!!

[BiLLz0r Advanced Member Find all posts View Profile Close BiLLz0r]

Yes. The fact he came on here tooting his horn and then buggered off again tells us he's dodgy and has no come back on zero's claims/feedback.
So Cal, you gonna man up or are you as small as ya shocks ?

[D4D Addicted PP Member Find all posts View Profile Close D4D]

I still don't understand why you're continuing on this saga. Take pics, send it all back as not fit for purpose, no refund forthcoming, VCAT or lawyer letter of demand.

Personally if it was me I'd be making a road trip or cheap flight and having a man to man conversation.

[Guest Close Guest]

As d4d said. Enough stuffing around. Vcat and go for compensation for loss of vehicle usage.
Consumer affairs would also be a good avenue first. They will stand behind you.




Sent from my iPhone using Tapatalk

[zerosecta Senior Member Find all posts View Profile Close zerosecta]

Have contacted Consumer Affairs and the only thing I have asked for is the help me to get the refund for the airbag spacers I sent back. Not much but It freaks me out that they agreed to take them back and refund me but have simply refused to do so and now ignore my calls and emails.

And yes - if I had the time and money to make the trip up to the workshop and have a few choice words I would. Instead I'll look forward to the chance that one day I might see them show or something...

So Where I am at is I have made the decision that I am not wasting any more time on dealing with a company that is full of hot air and blatant rubbish (as has been seen from the owner himself on this and the other thread), cutting my loss's and will sort out the rest my self.

Basically I am just left with a rear end slightly to low and front end to high. Tackling the Front end first I spoke to Dodinson's this morning and they have same day'd a set of coils to me that I will fit this evening that hopefully will be good and then tackle the rear next week.

Dobinson's confirmed that they in fact supply Cal's coil's (Cal paint them black) and the set they sent me were for a heavily load vehicle even after "God alone" knows how many times I have told them.... No Bar, No Winch etc. etc.

I also know now the coils I do have and will try to sell them to recoup some cash.

[Bushki Junior Member Find all posts View Profile Close Bushki]

Has anybody out there had to return any parts under warranty, if so what and how was your experience?

[kenny5000 Advanced Member Find all posts View Profile Close kenny5000]

.

I also know now the coils I do have and will try to sell them to recoup some cash.

Why not send those back as well for a refund, you have already gone to consumer affairs, throwing the springs on the list would recoup there actual value, not what someone is willing to pay for now second hand springs??

[zerosecta Senior Member Find all posts View Profile Close zerosecta]

It's taken over 3 weeks and I still don't have a $55 refund... the energy I'd be wasting trying to get a refund for spring is not something I am excited about... Like I said, I am done with this mob and cutting my losses...
Will however be spending the energy going on an all out viral Internet mission to warn as many people as I can on as many forums as I can about the experience I have had...

One thing I am 100% certain of is my the money I am out of pocket will be a drop in the ocean compared that what Cal will lose in sale once I'm done... and all because the chop can't be stuffed dealing with a customer they have cleared screwd by not listening and continually sending the wrong parts to..

Game on...