BEWARE!! dealing with CalOffroad

[zerosecta Senior Member Find all posts View Profile Close zerosecta]

F@#*!! Wife just reminded me that it is the long weekend coming up and we had booked on the great ocean road to go away with the caravan..... Guess that idea is out of the window since the car is still in pieces in the garage thanks to this debacle.... :-( :-( Little ones not going to be to impressed...

[Guest Close Guest]

I would be contacting consumer affairs tomorrow.
I'd also be asking for a full refund and ask them to cover your costs incurred.
A reputable suspension shop would have your vehicle sorted within a day.


Sent from my iPhone using Tapatalk

[zerosecta Senior Member Find all posts View Profile Close zerosecta]

Yip - I do have a few plan's... just want to get the struts back in hopefully a state that they should have been in the first place. No intention on sending anything back at this point but as you say I will be putting together a nice solid case to reclaim all the cost's that I clearly shouldn't have and also somehow get them on notice for the way they have behaved and the fact that they are selling products for vehicles they have clearly not near enough experience and\or knowledge of.

[zerosecta Senior Member Find all posts View Profile Close zerosecta]

And to top it off - This is a responce I got from them yesterday after once again chasing the refund for bits returned that were not suitable...

""the girls did ask to refund it but i said to hold off until all parts are sorted as you may have freight and other charges""

No kidding - I have been paying out of my own pocket to send the crap they have sent me back so they can send me the right stuff and he still thinks he has the right to hold onto my money and even charge me more..... WTF seriously....

[kenny5000 Advanced Member Find all posts View Profile Close kenny5000]

Terrible customer service with a product that is just as bad. If it were me I'd rip it all off and send the lot back! Just sounds as if the situation is getting worse by the day!! All the best with it all!

[Fred63 Advanced Member Find all posts View Profile Close Fred63]

Terrible customer service with a product that is just as bad. If it were me I'd rip it all off and send the lot back! Just sounds as if the situation is getting worse by the day!! All the best with it all!

Yep send it back with tube of grease.
They might know what that is for.
seems like they have no idea what they supply is for

[Guest Close Guest]

I'm really surprised your staying with their product. You have had so much trouble so far.
I'd seriously be contacting consumer affairs and asking for a full refund. And taking your business elsewhere to a reputable supplier that isn't going to shaft you.

Imagine how much fun you'll have if you attempt to get warranty!!


Sent from my iPhone using Tapatalk

[Anth120playdo Banned Find all posts View Profile Close Anth120playdo]

Thankx for sharing.
There are a other companies that treat you like that. They have got NFI.
Sorry for your problems.

VCAT

[crliin Lurker Find all posts View Profile Close crliin]

CalOffroad

OK its a shame to see all the badmouthing going on. I am from CalOffroad and we do specialise in many top of the line kits for Prados FJs Hilux Nissan etc and we focus heavily on quality and customer service.
And we have some of the best quality springs shocks and struts that money can buy.

We have offered you your money back on many occasions and we are currently in the process of custom building your front struts to the length you requested. As we also mentioned we dont normaly run this length as it will cause other issues but as you requested that is what we will do.

we have many coils in the range and they do vary in rates and free heights. Please be aware that purchasing Bilstein and CalOffroad products are absolute top of the line and are developed by some very experienced engineers. We develope the Bilstein technology and have tested with the Toyota TRD engineers in Germany to make the lengths and ride suited for our Australian conditions.

We have many customers that email us with great stories on how good there ride is. If there are any issues or answers you need just drop us an email or give us a call

Regards


Cal Goodman
0264564100

[BlakMoth Avid PP Poster! Find all posts View Profile Close BlakMoth]

Now it's gotten interesting.


Sent from my iPad using Tapatalk

[Fred63 Advanced Member Find all posts View Profile Close Fred63]

thanks i hope that is enough

[BiLLz0r Advanced Member Find all posts View Profile Close BiLLz0r]

We have offered you your money back on many occasions

Gavin, why didn't you get it back and run?

[zerosecta Senior Member Find all posts View Profile Close zerosecta]

OK its a shame to see all the badmouthing going on. I am from CalOffroad and we do specialise in many top of the line kits for Prados FJs Hilux Nissan etc and we focus heavily on quality and customer service.
And we have some of the best quality springs shocks and struts that money can buy.
We have offered you your money back on many occasions and we are currently in the process of custom building your front struts to the length you requested. As we also mentioned we dont normaly run this length as it will cause other issues but as you requested that is what we will do.
we have many coils in the range and they do vary in rates and free heights. Please be aware that purchasing Bilstein and CalOffroad products are absolute top of the line and are developed by some very experienced engineers. We develope the Bilstein technology and have tested with the Toyota TRD engineers in Germany to make the lengths and ride suited for our Australian conditions.
We have many customers that email us with great stories on how good there ride is. If there are any issues or answers you need just drop us an email or give us a call
Regards
Cal Goodman
0264564100

If simply telling someone they can have there money back and to send everything back when there is an issue is how we deal with things then none of us would get very far would we??
The springs you sent me clearly werent suitable and the advertised "Long Travel" Struts sent were exactly the same length as the stock struts so how could they possible be a viable long term solution for a 3" lift??

I don't really have an issue with any of this, hence why I have not wanted to opt to send it all back - that simply isnt a good outcome for iether of us...

My problem is how this has all been handled by the people I have been deeling with at your shop.... In the early days I was being given blatent miss information about where things were at in terms of getting to me - ie: "they will be packed and sent to you tomorrow" and then three days later "we just got them on the bench".....
And trying to convince me I have the right springs when they are clearly not right and so compressed on the strut that the top three coils are topped out thereby loosing any benefit of them being progressive (didnt ask for or order progressive, i realise this would have been a bonus so it is unfortunate that they were'nt suitable) to getting told on a number of occassions that there is no such thing as different rates in coils they only come in different heights as if I am some sort of idiot.

BTW - I sent the struts back on Friday but have not recieved any notification that you have recieved them. Can someone please do this? I did email and phone but did'nt get a responce nor did I get through on the phone.

I am still looking very much forward to getting this setup working - I have been saving up for it not to mention convincing my wife to get it for over four years so to say this whole process is destroying me at the moment would be an understatement.

I parted with my money to you guys on the 27th of January, it is now the 03rd of March and my pride and joy is sitting in the garage on jack stands.

I have tried reaching out to you - even sending a PM to you on FaceBook to contact me and when I am able to get through on your phones I get told you are not there and they will get you to call me.

Sure there is still time to get this story turned around, no doubt and hopeful of this.
Sorting this out on an open forum is hardly a good way to deal with your customers, you have my number mate and I am a paying customer who is simply trying to get a good outcome out of this. Why not just give me a call?

Actually now that I remember, and even after getting to told to email as phone can get busy... there was one case where i got told my issue is that I am emailing and then different people are dealing with the emails, hence the confusion..... WHO's fault is that, mine???? I think not.

You got my number...

[zerosecta Senior Member Find all posts View Profile Close zerosecta]

Gavin, why didn't you get it back and run?

Partly because of the cost of having to send it all back
Partly because it was already all on the car including new larger tyres fitted - so the cost of rewinding all of that
Partly and mostly - because this is the kit\gear that I have had my eye on and been dreaming of getting for my car for the last 4 or so years...

[REN470 Member Find all posts View Profile Close REN470]

Always three sides to every story, his / theirs and somewhere in between - the truth.


Offered his money back some time ago? Makes all the comments about going to vcat and fair trading seem a little dumb hey