BEWARE!! dealing with CalOffroad

[zerosecta]

Do you know the spring rate of the new springs?

Nope

[zerosecta]

what if I just take the angle grinder to the coils and tak off 10 or 15mm off the end till I get the height I want??? Or is that a big no no for some reason??

[mjrandom]

Do you know the spring rate of the new springs?

[zerosecta]

Right... When all else fails... And figured at this point I got nothing more to lose.... apart perhaps from a few fingers but if it means getting my car back together then so be it

So as soon as I got home I started on the strut - Just took a bit of hammering and managed to get it all free.. Circlip to a little massaging and got it good as new.

Decided to give the DIY method mentioned earlier a go to get the strut built. And wooala - Got it sorted :-)..... So fricken amped :-) So clearly it was simply a case of the circlip not being seated properly in the first place... Seriously.....

Any way - So take it for a drive and over the same bumps down the road - clearly a much smoother ride with the different spring and no topping out unless I really pushed it.

I am however still sitting to high at the front and a tad low in the rear so time to take a breather for a week or so and then I'm going to do some research and probably find some springs that will work. (Strut already on bottom circlip)

Rear - 840mm give or tale a few mm both sides.
Front - 845mm both sides (would like about 820mm) 890mm when lifted so only 45mm Droop but thats better than the 20mm I had before....

Happy to report that with the 575mm open length Struts and wheels off the ground they are still turning freely...

CalOffroad - You should be putting your tail between your legs and manning up to admit for everyone that you screwed up sending me the 555mm open length struts rather than making out that I have made some sort of custom outlandish request...

[christofurry]

Oh that sucks... Wow yep that plain sucks...

Fingers crossed this all works out for you Gavin.

It looks normal. A more detailed look is required to see if the groove has been damaged to allow the circlip to jump out or one end of the circlip wasn't seated properly to begin with.

[photoprado]

Better it failed at assembly than on the road.

Doesn't look like much of a channel for the circlip there. Is that normal?

The circlip arrangement is quite simple. (if they can) Get the shop to press the seat in the other direction to release it. Then assess the condition of the circlip and go from there. Or hopefully a few blows with the mallet will release it.

[zerosecta]

Un Believable.....

I literally just had to go and find a little quite corner at work to have a cry... No Kidding, a Grown man Cry.... Proper....

Struts arrived back this afternoon and my wife kindly agreed to take them along with the springs to Pedders to get them reassembled for me as she hahs seen how cut I have been...

Get a call 10minutes ago from pedders.... One is done ok, on the other one however - The circlip that holds the spring seat failed and its now wedged down the body of the strut..... So one screwed strut I guess?? Fair enough as its not thier kit they are not prepared to go further.

So where does that leave me??? I was so looking forward to getting all dirty under the car tonight getting it all back together and going for a drive....

Heading to Sydney tomorrow morning for a week so I'll have to just try and forget about this and deal with it next week..... Seriously though, WTF.....

Any suspension guys near western suburbs willing to give me some time next week Friday when I am back I would great appreciate it and to be honest if it means getting my car back on the road I will pay you my Organs if thats what it takes..
Guessing theres going to be some man handling to try and get the Seat and circlip free and perhaps new circlip if its damaged??

BTW: not suggesting this is caloffraod or pedders fault - probably just my own bad luck i guess :-( :-( think i am just going to go have another cry now before i get on the train to go home and see it for my self

[zerosecta]

Rim to guard 810mm wheel on the ground
Rim to guard 915mm wheel off the ground

Exactly as it should be - you clearly got sent the right length struts for your 3" lift in the first place :-)

[christofurry]

Rim to guard 810mm wheel on the ground
Rim to guard 915mm wheel off the ground

[tassie tiger]

Solely from a legal perspective;

Under the Australian Consumer Law;

- Zero is responsible for the costs of returning goods
- The trader is responsible for the sending the replacement goods out
- Zero is doing the right thing engaging with the trader to sort out the problem
- The trader has done the right thing both by offering a full refund and, when rejected, has continued to attempt to rectify the issues

Fair Trading can assist with mediation if communication breaks down.
Fair Trading cannot force the trader to do anything
Fair Trading can investigate a breach of the ACL, particularly section 158.
Based on the story so far no breach has occurred (yet).

Good luck with it all Zero.

Bottom line if a supplier is screwing you around and won't return calls and has your vehicle up on blocks for months.. Mediators won't do shite..
But or other legal avenues will however get you some $$ recourse for the trouble they have caused.
And hopefully a rapid resolve.

It amazing how quickly a properly legally worded letter can sort issues out compared to months of back and forth thru "mediators"..

Personally. If this is the service a supplier exhibits to "get your money" I'd really hate to see what it's like "if" you have a warranty problem that's actually going to cost them money.. Good luck with that..



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[Whitey]

...second that, let's see what droop you have!

[mjrandom]

Chris please post up the droop measurement. Very interested.