My wife took our prado in for its 10k service. I asked her to to specifically tell them to rotate the 5 tyres as per the manual. I marked the tyres and showed my wife where they were marked so she could check. She told them to rotate them and said "please make sure you do it because my husband is anal about that sort of stuff"! She was told "tyre rotation is not part of the service". "Yes it is" replied my well informed missus. "Check the manual". "Ah yes. you are right" they replied. "We'll get it done for you". Approx 2 hours later they brought the car out saying it was ready to go. My wife checked the marks. No tyres were rotated.
She asked them why and was informed because they "didn't need it". " But I specifically asked you to" she said. "Ok we will do it". So they brought it back and she checked the tyres again. They just swapped front to back. "That's not the correct rotation she informed them - as per the book". She was then told they don't cross rotate.... waffle waffle waffle blah blah blah, technical jargon to convince her he was right. They finally said "we will do it if that's what you want". Yes she said. The manager was called out who accepted fault and agreed that they had done the wrong thing. It took 4 hours from start to finish to provide a service they claim will take 1-1.5 hrs. He also offered to do the next service at no charge so kudos to him but it shows you that they can't all be trusted.
She asked them why and was informed because they "didn't need it". " But I specifically asked you to" she said. "Ok we will do it". So they brought it back and she checked the tyres again. They just swapped front to back. "That's not the correct rotation she informed them - as per the book". She was then told they don't cross rotate.... waffle waffle waffle blah blah blah, technical jargon to convince her he was right. They finally said "we will do it if that's what you want". Yes she said. The manager was called out who accepted fault and agreed that they had done the wrong thing. It took 4 hours from start to finish to provide a service they claim will take 1-1.5 hrs. He also offered to do the next service at no charge so kudos to him but it shows you that they can't all be trusted.
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