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Its been a long time since posting here, but starting to get that need a new Prado feeling again 
On a non Prado related subject wanted to share a warning with you all regarding consumer rights in Oz. A shiny new fishfinder appeared under my Xmas tree and have been very keen to get a line wet to hopefully catch some fish, however the excitement of the install wore off very quickly and was soon replaced with much disappointment.
Having confirmed with the sales staff at All Boats and Business in Wangara 3 times that the unit included maps before purchasing, I was surprised to find out it did not. Will spare the details but after much arguing when the sales person’s story changed once the manager was involved, matters were taken further.
Now the amazing part of this is the lack of rights we get as a consumer. Contrary to what is written in consumer law, when a sales person says that a product does something and it does not don’t expect a refund! When you have a verbal conversation with a sales person your right to a refund pretty much vanishes, all the sales person has to do is deny ever saying something. They can verbally tell you anything to get a sale, and if untrue you will have a hard time disputing it, the only way being to take it to the courts. Consumer protection cannot force the retailer to do anything.
So be warned when buying new toys, do your research and do not rely on the salesperson knowing the products or assume they are doing the right thing. I do know there is one shop I will never be returning to, but that is another story!
On a non Prado related subject wanted to share a warning with you all regarding consumer rights in Oz. A shiny new fishfinder appeared under my Xmas tree and have been very keen to get a line wet to hopefully catch some fish, however the excitement of the install wore off very quickly and was soon replaced with much disappointment.
Having confirmed with the sales staff at All Boats and Business in Wangara 3 times that the unit included maps before purchasing, I was surprised to find out it did not. Will spare the details but after much arguing when the sales person’s story changed once the manager was involved, matters were taken further.
Now the amazing part of this is the lack of rights we get as a consumer. Contrary to what is written in consumer law, when a sales person says that a product does something and it does not don’t expect a refund! When you have a verbal conversation with a sales person your right to a refund pretty much vanishes, all the sales person has to do is deny ever saying something. They can verbally tell you anything to get a sale, and if untrue you will have a hard time disputing it, the only way being to take it to the courts. Consumer protection cannot force the retailer to do anything.
So be warned when buying new toys, do your research and do not rely on the salesperson knowing the products or assume they are doing the right thing. I do know there is one shop I will never be returning to, but that is another story!
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