Things that tick you off!

[Fred63]

How many times do I have to visit Telstra to get my address changed? I also told them again that I don't want a posted bill - they charge $2 for the privilege. So, I've been in 5 times and also updated my details online. They even sent me an email confirming the change but the posted bills are still going to an old address. I watched the girl do the changes on their computer in the store (twice). Yesterday I told them that they owed me $8. The girl apologized and said she would give me some vouchers for the donut shop so I could get coffee? When she went to get the vouchers she came back and said that they were all out of them. I said well I'll expect $8 off my next bill. Then Telstra has the audacity to send me an email asking me to rate their service.

Try getting them to correct your DOB which they entered incorrectly.

When you call and they ask DOB as part of confirmation it is you.
Sorry incorrect
OK try this one which is not correct. OK that is correct.

After so many attempts to get it corrected i have given up.

[Bushbasher]

How many times do I have to visit Telstra to get my address changed? I also told them again that I don't want a posted bill - they charge $2 for the privilege. So, I've been in 5 times and also updated my details online. They even sent me an email confirming the change but the posted bills are still going to an old address. I watched the girl do the changes on their computer in the store (twice). Yesterday I told them that they owed me $8. The girl apologized and said she would give me some vouchers for the donut shop so I could get coffee? When she went to get the vouchers she came back and said that they were all out of them. I said well I'll expect $8 off my next bill. Then Telstra has the audacity to send me an email asking me to rate their service.

[juc33_prado]

Gotta love that! That's why we get a lot of customers asking us to unpack their purchases in the car park so they don't have to deal with the rubbish. It's only a problem when we then discover their massive purchases will still not fit in their tiny hatchback or standard sedan boot.

had this exact discussion last night at Steak Night! Ikea customers apparently doing the same in the carparks!

As if they don't all lose the bolt kits

SAMUEL

[Corigator]

...and tell the kids the letter is ZED not Zee

[Fred63]

Americanisms.

FFS
it's a bonnet not a hood
it's a boot not a trunk

The list goes on.........

This is Australia

I feel better now

[mjrandom]

Spending $800 on a new BBQ and then having to spend 40 minutes assembling the bloody thing. Cooks great though.

Last year a mate invited a few of us over to his place to christen the new BBQ. And yes we had to build it first while he wandered around be the cordial host. At least that meant I did the cooking so how do you like your steak? All rare. Did you say well done? Sorry about that.

[Bushbasher]

It's only a problem when we then discover their massive purchases will still not fit in their tiny hatchback or standard sedan boot.

That's not a problem over here. They just stick it on the roof and tie it down with some string or hold it up there with a couple of pairs of hands.

[fido666]

And then there's another 20 minutes spent cutting up the cardboard boxes with a stanley knife in order to fit it into the recycle bin. Will need 2 bin loads.

Gotta love that! That's why we get a lot of customers asking us to unpack their purchases in the car park so they don't have to deal with the rubbish. It's only a problem when we then discover their massive purchases will still not fit in their tiny hatchback or standard sedan boot.

[Bushbasher]

And then there's another 20 minutes spent cutting up the cardboard boxes with a stanley knife in order to fit it into the recycle bin. Will need 2 bin loads.

[fido666]

Never understood that mentality. If you've got a problem... jumping up and down while ranting and raving won't speed up the process.

Try working in retail, ranting about having to pay for bags does not get your purchases packed any faster people! Whilst I realise we are there to serve customers, we are not responsible for the decisions of head office. Telling them to lodge their feedback with someone who can actually do something about their complaint just falls on deaf ears.

Spending $800 on a new BBQ and then having to spend 40 minutes assembling the bloody thing. Cooks great though.

Could be worse, they could have given you 2 right hand panels and no left panel like ours. To their credit they did courier me over the correct part within a few days, would have been really annoying had I needed it the day we assembled it.

[Bushbasher]

Spending $800 on a new BBQ and then having to spend 40 minutes assembling the bloody thing. Cooks great though.

[RanJ]

Got it in one RanJ. We get the same with the way customers treat our ladies on our public front counter. Then I go out and ask them if they'd like a detailed tour "out back." Most decline that offer.

Never understood that mentality. If you've got a problem... jumping up and down while ranting and raving won't speed up the process. Its not until I remind people that while I'm out here helping them... Im not in the workshop helping their car. Most people see the point.

Had one the other day that told the young girl that if his wasnt parked out front and ready to go by 4pm (the original ETA) then I could rip it all back out and give him a refund. I called him at 3:45 and said I wont be done until about 4:30 because of his previous attempt to install his alarm. Should I finish up or rip it out and refund him his cash in which case that wasnt a problem and his car will be ready to leave by about 4:45...

Wasnt so smug then.

[Bushbasher]

Gutless pricks is what they are.

Got it in one RanJ. We get the same with the way customers treat our ladies on our public front counter. Then I go out and ask them if they'd like a detailed tour "out back." Most decline that offer.

[RanJ]

In my job things dont always go as planned and sometimes a job takes longer than expected and the customer has to wait to get there back for an hour or sometimes. I completely understand how frustrating this can be for my customer. But it seems its only the female customers that know hownto complain properly. I'm 6'2" tall and also the same wide. Short hair with a beard can make me look like a scary bastard. I know this... the frustrated female customer take out their frustration towards me. No problem. I understand. My receptionist cops a little of flak but not much. They often end up apologizing to her as well as she works out what she can do to keep them happy.

Now the blokes on the otherhand are complete pricks to my receptionist. They're rude, abusive and foul mouthed. Now she is a pretty tough cookie. But there has been a couple of occasions that she has come out to the workshop and is choking back tears. Tells me everything they've said to her and asks me to come deal with them. Not a problem... i didnt employ her to take my shit.

So why is it that when i get out there and they are face to face with another male they're suddenly nice as pie, they dont mind waiting and i should take as long as I want.

Gutless pricks is what they are. I swear... maybe 1 in 10 will talk to me the way they spoke to her just moments before. Feel like i need to put a sign up like in the hospitals about abuse towards staff will not be tolerated. Or perhaps a sign that mentions any abuse will suddenly incur double time rates at the actual time spent on vehicle.

Can i just add that the majority of time a job takes longer than anticipated is because they've failed to give me all the information to begin with. Which i also usually find is because they're afraid i will charge more despite being a flat rate quote.

[Bear63]

Driving to work this morning behind an i30 there is some roadworks that go for about 4 kms on the way , the guys are still setting up the signs, so they haven't started roadworks yet ,one of the signs says Be Prepared to Stop , well guess what the i30 does , they stop , sorry no lolly pop man around so WHY !!!! , but then they take off and then stop again , i think WTF , they then do this on and off for the length of the road works ! , good job i am not cranky in the morning