Cracked dashboard

[Bushbasher Out of control poster! Find all posts View Profile Close Bushbasher]

Re: Cracked dashboard

Notoriously, as they cram more wiring for all the gizmos and luxury/creature comfort devices they have to find ways of reducing weight in other areas. You only have to look at the current range of airliners to see that carbon fibre and plastic has replaced much of the wing composition.

If they have thinned the dash board material, just like they have reduced the thickness of the steel panels and guards, and windscreens then it's no wonder the things are cracking. You only have to lean against the panels of the current Hilux and they dent without any effort at all.

[wannawodka2 Junior Member Find all posts View Profile Close wannawodka2]

Re: Cracked dashboard

Pics of cardinal28's dash disaster.

[IMm29 Junior Member Find all posts View Profile Close IMm29]

Re: Cracked dashboard

Same problem with mine.

First it started in the speedo console. I now see cracks on the passenger dash. :evil:

[kythan06 Lurker Find all posts View Profile Close kythan06]

Re: Cracked dashboard

This is an email I received today in response to a message I sent to Toyota.

Thank you for contacting Toyota Customer Experience Centre.

As you can appreciate, Due to the location of our office we are unable to asses our customers vehicles. In this regard we must rely on the trained technicians within the authorised Toyota Dealer Network to inspect, asses, diagnose and if necessary rectify any customers concerns. They also have the authority to approach National Warranty or Toyota Technical if they deem appropriate.

We assure you that Toyota is committed to delivering a high quality product to our customers at all times through many quality control measures. It is for this reason that manufacturers offer new vehicle warranties on their workmanship and components to protect the consumer.

The New Vehicle Warranty is 3 years or 100,000kms (which ever occurs first) from the vehicles first date of registration. Within the Warranty period Toyota will repair or replace, at its discretion, any original equipment Toyota components found to be defective under normal use and operation in Australia.

We suggest you make a scheduled booking with your local Toyota Dealership and have them assess you concerns.

Thank you for contacting Toyota and giving us the opportunity to respond.

Kind Regards
Jessica Bosden
Customer Experience Consultant
Customer Experience Centre
Toyota Motor Corporation Australia
Ph: 1800252097



No suprises there really. :x

[two+four Advanced Member Find all posts View Profile Close two+four]

Re: Cracked dashboard

This is an email I received today in response to a message I sent to Toyota.

We suggest you make a scheduled booking with your local Toyota Dealership and have them assess you concerns.

No suprises there really. :x

I am guessing it is a fair distance to your local dealer

Posts: 4
Joined: Fri Feb 26, 2010 6:21 am
Location: Whitsundays, QLD

Neil

[Paul16 Lurker Find all posts View Profile Close Paul16]

Re: Cracked dashboard

Hi guys,

just a quick update, I have now 3 cracks which go 1/2 of the way across the dash, from drivers side vent to centre consol. Mine is an 03 GXL. I have been to 2 dealers and obviously no luck with out of warranty claim and sent the letter that was posted earlier with no response. Keep up the good work, i will conitinue to hassal from my end.
I was bought up in a toyota family and have only ever owned toyota's. Toyota's response has definitly made me stop and think. Don't get me wrong i love my Prado, but the wife may not be getting a new toyota car.

Paul

[johnnie Lurker Find all posts View Profile Close johnnie]

Re: Cracked dashboard

if this issue occurred in the States, I believe that Toyota would consider to offer a call back even if the car is out of warranty BUT sadly there isn't Prado in the States

[wannawodka2 Junior Member Find all posts View Profile Close wannawodka2]

Re: Cracked dashboard

It is occurring in the States... same car but over there it is badged as a Lexus GX470. They are having the same issue and getting the same snub. See my earlier post with links to the Lexus forums etc - this isn't just an Australian model problem.

[Gavman Lurker Find all posts View Profile Close Gavman]

Re: Cracked dashboard

Not wanting to cause undue alarm, but when the passenger side airbag is deployed through the cracked plastic, wont it just break-up like shrapnel. Possible outcomes could be puncturing the airbag before full deployment, or even causing disfiguring scars, now I'm not to keen to be blinded by flying shards of dashboard, or the wife and kids copping a peice of it either...
Now if thats not something Toyota aren't keen to fix, why not. :?:

ps, my '08 model is not cracked, yet.

[kythan06 Lurker Find all posts View Profile Close kythan06]

Re: Cracked dashboard

This is an email I received today in response to a message I sent to Toyota.

We suggest you make a scheduled booking with your local Toyota Dealership and have them assess you concerns.

No suprises there really. :x

I am guessing it is a fair distance to your local dealer

Posts: 4
Joined: Fri Feb 26, 2010 6:21 am
Location: Whitsundays, QLD

Neil

My local dealer is 5 km from my House. Have been to see them and was advised I would need to pay for a replacement dash. I included in my complaint to Toyota that I had already been to See the local guys and the guys in Mackay and had no luck with either of them. It appears that Toyota use a standard Email signature that they send to all complaints of this Nature. Problem is it doesn't seem that they have actualy read the message I sent them.

[wannawodka2 Junior Member Find all posts View Profile Close wannawodka2]

Re: Cracked dashboard

Problem is it doesn't seem that they have actualy read the message I sent them.

Write directly to this guy:

Mr Max Yasuda
President and CEO
Toyota Motor Corporation Australia
155 Bertie Street
Port Melbourne Vic 3207

...maybe he'll read your letter!

[wannawodka2 Junior Member Find all posts View Profile Close wannawodka2]

Re: Cracked dashboard

Updated list;

Total = 37

2003 - 25
2004 - 9
2005 - 1
2006 - 1
TBC - 1 ...IMm29, can you confirm what year & type

1) Rumble11 - 04 GXL
2) Lukey2830 - 04 GXL
3) Fergs - 04 GXL
4) Plister - 04 GXL
5) Rosen - 03 GXL
6) Rossgo - 03 GXL
7) Kelor - 03 GXL
8 ) Kciv - 03 GXL
9) Indy - 03 GXL
10) Kevinbloomfield - 03 GXL
11) neuro - 03 GXL
12) Grinch - 03 GXL
13) Chippy - 03 GXL
14) Russ - 03 GXL
15) GKHarding - 03 GXL
16) Geoffo - 04 GXL
17) Silverbarra - 03 GXL
18) Lowndsey - 04 GXL
19) daznmeg - 03 GXL
20) Spag - 03 GXL
21) Galvo - 03 GXL
22) Paul16 - 03 GXL
23) Pauly - 06 GXL
24) pearlie - 04 VX (replaced under extended warranty)
25) Fredster - 03 GXL (replaced by Toyota after contacting TMCA)
26) Palko - 05 VX (still under warranty)
27) Awesome - 04 GXL
28) vincentstokes - 03 GXL
29) WATTSY - 03 GXL
30) wannawodka - 03 Grande
31) Bevo74 - 04 Grande
32) cardinal28 - 03 GXL
33) kythan06 - 03 Grande
34) horsepeople - 03 Grande
35) bilo33prado's mate - 03 GXL
36) DDGX03 - 03
37) IMm29 - Model TBC

Overseas Members:

1) johnnie (Bangkok) - 04 TX

[johnnie Lurker Find all posts View Profile Close johnnie]

Re: Cracked dashboard

Mine is not GX but it is TX

Please see the below link for more information:

http://www.cars-directory.net/specs/toy ... 2_10/8758/

BTW I can't locate GXL from their list :?:

[wannawodka2 Junior Member Find all posts View Profile Close wannawodka2]

Re: Cracked dashboard

Hi Johnnie, I've corrected the list. Thanks

[Kraal J Lurker Find all posts View Profile Close Kraal J]

Re: Cracked dashboard

Add me to the list. 2003 GXL with cracks accross the instrument cluster and towards the drivers vent.The vehicle has travelled 105k and always garaged. Currently waiting for a responce from the Toyota Service Dept in Labrador