Cracked dashboard

[radioNT Lurker Find all posts View Profile Close radioNT]

Re: Bridge Toyota had my 2005 Prado in a few months ago for Bull Bar recall mount problem fixed no problem, while there put in a out of warranty claim had my dash replaced within 2 weeks at no cost to me, also today had another of our Toyatas in for service four year old noticed weeping around water pump estimated cost to replace $840.00 the girls at Bridge Toyota Palmerston again helped we only had to pay half the labour cost, replacement parts paid by Toyota and plus we paid our standard service fee as well.......must say I couldn't praise the girls and guys at Bridge Toyota Palmerston enougth as they do make things happen.

[05gxl Lurker Find all posts View Profile Close 05gxl]

I sent Toyota a message Monday explaining the crack in my dash and the issues we're all having with them. I was a little forward regarding going to the media if need be. I received a very nice email back today apologizing for the problem and have been directed to my local dealer to have it inspected. I rang and spoke to the service manager who really sounded like he didn't want to know about it. I've booked it in for an inspection Tuesday morning so we'll see how we go. I guess I'm going to have to go in there like a bull at a gate so this service manager does think he can bluff his way out of it.

[sleeky5 Junior Member Find all posts View Profile Close sleeky5]

Thanks for that RadioNT. We sent one of our work Prados to Bridge this week (08 GXL D4D) for a service only to be told that it requires a new water pump and turbo at a cost of around $5,200. The car has done 110k. Very disappointed but have asked for them to consider an out of warranty claim. Hopefully they will be equally obliging.

[bluesdog Lurker Find all posts View Profile Close bluesdog]

07 same deal

I have an 8/07, just when they upgraded. Cracks on drivers side near the vent.

Off to Cairns dealer tomorrow - will let you know how much rigmarole involved.

[05gxl Lurker Find all posts View Profile Close 05gxl]

Photos of my dash have been taken by the dealer, now it's time to sit and wait and see what Toyota comes back with.

[05gxl Lurker Find all posts View Profile Close 05gxl]

I got my reply regarding my dash today. Toyota has come back and said they would pay half the replacement cost of a new dash pad. The dealer itself have offered to do the job free of charge which he said would make it around the $400 mark.

[plunko2 Junior Member Find all posts View Profile Close plunko2]

Neuro i have also noticed a very small crack/hairline in my dash just bellow the passenger airbag it makes sense that its caused from heat since we're both in the tropics

[lukey2830 Lurker Find all posts View Profile Close lukey2830]

have had the usual dry season visitors plus have been away. they indicated that toyota would contribute to the repair. i'll call them next week to follow up.

How did you go with Bridge?

[1coolbanana Avid PP Poster! Find all posts View Profile Close 1coolbanana]

Ive had my dash cracking photographed and inspected today by Castle Hill Toyota, they said being an 03 that they may not warrant any of it but they may consider 50/50.
See what Toyota say in a couple days, fingers crossed!

[1coolbanana Avid PP Poster! Find all posts View Profile Close 1coolbanana]

Don't accept 50% would be my advice. If they are offering that then they are accepting an element of blame or that they have supplied faulty goods that are not of merchantable quality. As to fitting, it took Sippy Downs about 2 - 3 hours to do and the total cost was $300.

Toyota are taking the piss and so are the dealers. Stick to your guns and you will get 100% on the dashboard and $300 for fitting.

Hi Kevin
Tried to message you but I get an error message saying your mailbox is full.
Cheers
Marc

[1coolbanana Avid PP Poster! Find all posts View Profile Close 1coolbanana]

I just got a call from Castle Hill Toyota.
"Toyota have very graciously decided to pay 50% of parts only" as he put it.

This will cost me $1300 in total for half a dash and labour.........bugger, Im worried if I appeal they may tell me to go to buggery altogether and contribute nothing

I need some evidence, has anybody got anything I can use to help my case?

[cardinal28 Member Find all posts View Profile Close cardinal28]

1coolbanana
I also had the cracked dashpad on my 03 replaced. It took 12 months and many e-mails and letters to Toyota, but eventually I did get a full refund for the cost of the dashpad and fitting. Dont give up, keep fighting. Toyota have come to the party for a lot of people, but now it seems they are trying to get out cheaply of a obviously manufacturing fault.

Graeme K

[LeighW Avid PP Poster! Find all posts View Profile Close LeighW]

Hi all,

This seems to be an ongoing problem with toyotas, I remember replacing three dash boards
in Celica I once owned over the years.

Is it only Toyota that have this issue or have others got other makes of cars of similar age
with a similar problem?

Cheers
LeighW

[1coolbanana Avid PP Poster! Find all posts View Profile Close 1coolbanana]

I have asked the dealer to appeal the decision for me.
They were not happy! A bit aggro about it actually and not really wanting to help.
They said that Toyota may now just completely withdraw the offer.
See what happens.

I rang Toyota Customer Care and they said once the claim is lodged with a dealer, you cannot go to another dealer, if you decline the offer via a dealer you cannot claim again for the same thing via another dealer.

You only get one shot at it.......hope they dont withdraw the offer altogether

[cardinal28 Member Find all posts View Profile Close cardinal28]

Keep hounding TCC