did ARB kilsyth have a bad week ??

[Nath Junior Member Find all posts View Profile Close Nath]

If you take any leanings from what has been documented in these forums, remember this:

1. Avoid modifying your vehicle as it will more than likely cause you some releted problem down the track.
2. If you really need to modify your vehicle, research the product thoroughly and install it yourself
2a. If you can't install it yourself, find someone that you trust and is a qualified mechanic or is willing to allow you to watch. Always remember that the franchise/company/individual that sells you the product is more than likely incapable of installing it properly or with manufacturers instruction and your liking.
3. No matter how simple the task, challenge the installer on how they will install the product, how they will assure quality control. One of my mates just had shocks and springs installed by a well known and respected forum member on the patrol forum. after the car was completed 5 days later, 20km down the road his rear shock come loose from its top mount. Clearly there is a lack of quality control from this mechanic who was on his own, talking to people who walked in off the street and answering the phone that was located in the office (no cordless phone). Anyway, I'm sure you get my point.

[Steve M Addicted PP Member Find all posts View Profile Close Steve M]

Yeah Trentm. I'm the same. While I don't have the $$ at the moment anyway to do the lift, I do have the snorkel and some stuff ready to go but not sure who I am going to use either. My problem with fitting the snorkel myself is getting the correct hole saw to do it but the one off cost is about the same as getting fitted. I was lucky when I had the hilux as the bloke at work needed the two hole saws for a job (wink wink) so I did it myself, but not so lucky now.....Cheers Steve

[Steve M Addicted PP Member Find all posts View Profile Close Steve M]

Hi there Nath, I would have been asking why my patrol wasn't ready in a few hours let alone 5 days. I'm not real great on the tools but I know a standard 2in lift in a patrol is a piece of piss. (bloody hell I lowered my commodore myself removing front struts etc) Different with 3,4,5 inch lifts when adjustable panhard rods need adding, brake lines, castor camber kits etc etc. Get your point. Off topic a bit but I recommended a tiler who did the whole of our house including under our pergola and car port/garage did a mickey mouse job no cracked tiles even after having cars on them,boats,camper, etc but he started to do a shit house job the moment he started at my mates, my mate told him to piss off and he some one else. So even recommending some one some times can make you look like a dick to your mate.... Getting harder to get good work done I know that much...........Cheers Steve

[Rogerthatv2 Avid PP Poster! Find all posts View Profile Close Rogerthatv2]

If you take any leanings from what has been documented in these forums, remember this:

1. Avoid modifying your vehicle as it will more than likely cause you some releted problem down the track.
2. If you really need to modify your vehicle, research the product thoroughly and install it yourself
2a. If you can't install it yourself, find someone that you trust and is a qualified mechanic or is willing to allow you to watch. Always remember that the franchise/company/individual that sells you the product is more than likely incapable of installing it properly or with manufacturers instruction and your liking.
3. No matter how simple the task, challenge the installer on how they will install the product, how they will assure quality control. One of my mates just had shocks and springs installed by a well known and respected forum member on the patrol forum. after the car was completed 5 days later, 20km down the road his rear shock come loose from its top mount. Clearly there is a lack of quality control from this mechanic who was on his own, talking to people who walked in off the street and answering the phone that was located in the office (no cordless phone). Anyway, I'm sure you get my point.

You are kidding right? I can point you in the direction of many great 4wd shops that can assist with almost any accessory install to the manufacturers instructions... However like most people, everyone makes mistakes, has off days or just completely and utterly balls things up. It is however the way these people handle these mistakes and correct them that make them stand out. Let's not tar everyone with the same brush.

[daniel Member Find all posts View Profile Close daniel]

You are kidding right? I can point you in the direction of many great 4wd shops that can assist with almost any accessory install to the manufacturers instructions... However like most people, everyone makes mistakes, has off days or just completely and utterly balls things up. It is however the way these people handle these mistakes and correct them. Let's not tar everyone with the same brush.

i agree people do have bad days to surprise everyone on here i sometimes have them
but how many at the same store have been arising from this topic, how many bad days can you have before your qualifications is a butcher most people learn from there mistakes.
what happened to if your unsure how to do something ask someone its not ####ing hard to ask for help

[Steve M Addicted PP Member Find all posts View Profile Close Steve M]

Daniel while I agree with some of your comment I would imagine looking that you own a nice new 150 VX (upwards of 60K rough guess ??) I would reckon you would be not so understanding if you had your snorkel fitted to it and they screwed up, cut the whole in the wrong spot, required a new guard painted then miss matched the nice pearl paint and totally mangled your rear bumper bar while fitting an after market tow bar ??

Then also had to have the rear bar replaced and also repainted. Bad day, off day, Im not sure who's neck I would want to grab hold of and give a flogging, the boss for not watching him or the young whipper snapper that was to busy texting instead of concentrating on what they were doing.

While I agree with you in regards to not tar everyone with the same brush, the tar is slooowly running out. Oh and not an exaggeration in regards to the rear bar, a member on here had this happen to him.........I did have the picture at one stage, how this bloke kept his cool was beyond me. It wasnt the only thing they stuffed up either. At the end of the day if you dont know how to do some thing ASK...........Cheers Steve

[daniel Member Find all posts View Profile Close daniel]

hey steve that sucks about the rear bar
dont get me wrong im not a fan on signaling out one company for bad work , on a lighter note id happily post a good review if the work is done right but there is still hope

[Rogerthatv2 Avid PP Poster! Find all posts View Profile Close Rogerthatv2]

60k would be off the mark not including the long list of accessories, some of which have not been smooth sailing from the get go however the people responsible for installing them had made a mistake and corrected it without question, I fail to see why the cost of my car would even enter this discussion anyway, way off point. It should not matter if you spent $100 or $100000 on a car, the experience and level or service, quality etc should be the same.

I sympathise with Daniel and his ARB experience to date and I would also be at the same level of frustration as he is now considering it is their second attempt at getting it right.

I just do not see the point of an off topic conversation bagging everyone for doing the same level of work and to not trust any store, it's just not true and many members can also testify to the awesome quality work they receive from their local 4wd store. That said, do it yourself and then you only have one person to blame, your mate as he helped you.

[Steve M Addicted PP Member Find all posts View Profile Close Steve M]

True price shouldn't matter just meaning I would be super pissed off it happened to my 60K plus car compared to say my old 89 lux. (worth under 10k) I still would have been pissed either way just more so if it was the dearer of the two. As per my previous post I agree with you in regards to not all shops been the same. I did have some work done by one of the other big named 4wd centre when I had the old lux and was done by a bloke by the name of Scott (wont put up his last name) brilliant job knew his stuff and had a great deal of care and took the time to do things write.

Sure he probably stuffed up along the way (maybe not) but his attitude was 100% towards customer satisfaction and dealing/talking to them. When they pissed him off the next lot wouldn't have known a tyre guage to a driving light, friggin useless. They now have changed location but I still havn't been back.

They may be fine now but at the moment I havnt spoke to anyone who has had work done by them. Where credit is due I'll definately be one to give it like Total Care 4wd centre at Seven Hills run by Jason, the bloke is brilliant and knows his stuff and has done work for me in the past (just hard for me to get the car there with work,daycare,wife working etc)

Anyway lets hope Sam can fix the issues with some of the problem area's and we all get a good job done when required.......Cheers Steve

[Nath Junior Member Find all posts View Profile Close Nath]

You are kidding right? I can point you in the direction of many great 4wd shops that can assist with almost any accessory install to the manufacturers instructions... However like most people, everyone makes mistakes, has off days or just completely and utterly balls things up. It is however the way these people handle these mistakes and correct them that make them stand out. Let's not tar everyone with the same brush.

Daniel, please don't be offended. If you read the couple of posts that I made on this thread carefully, you will note that ARB Maroochydore were praised for their work and ARB Albion did an absolute terrible job by forgetting to put oil back in my diff; however they did an exceptional job at getting me back on the road and fixing my car. The sales guy at ARB Kilsyth was an absolute arsehole; now if I treated people like this guy did, I wouldnt have a job and nor should he.

Now with globalization is heating up, we as a nation are bringing more and more skilled and unskilled workers into the country. Hopefully, these people that take their jobs for granted pull their socks up or they will be replaced by someone that can do their job better and for less money.

In some industries in America people don't take leave at the risk of their replacement does a better job than they did. Their replacement ends up keeping the job and the person who took leave finds themselves redundant. Too many people in our country take their job and lifestyle for granted.

[daniel Member Find all posts View Profile Close daniel]

Nath i know what you mean by the imported labour it angers me how they stroll in my views on stopping them arnt for talking about but thats another story
im glad you had great service at the Maroochydore store i only went to the kilsyth store as my uncle had some work done there back in 2000 on his toopcarrier and the work done on it was up to my standard

[Nath Junior Member Find all posts View Profile Close Nath]

Nath i know what you mean by the imported labour it angers me how they stroll in my views on stopping them arnt for talking about but thats another story
im glad you had great service at the Maroochydore store i only went to the kilsyth store as my uncle had some work done there back in 2000 on his toopcarrier and the work done on it was up to my standard

I don't remember the installers name at Coopers Plains, but he did exceptional work on my last Prado. The sales manager said that he would put his best installer on the job. Strange comment as every job that leaves the shop should be the same high level if a decent QA system was or is in place. Nethertheless, the install work (~$10k ) was done near perfect.

I also found a 4wd install business in Warragul; the store owner would not let a car be released to a customer till he had checked and approved the work. When you drop you car off, he took detailed notes and placed stikers where the customer wanted the plug etc. Now this guy i trusted with my car.

[Nath Junior Member Find all posts View Profile Close Nath]

This was the guy:

http://www.startlocal.com.au/auto/me...re_910820.html

Again, you must provide detailed instructions of what you want and how you want it to look. Also outline that you want someone to check the work prior to the work being completed.

[daniel Member Find all posts View Profile Close daniel]

finally all sorted i have been dealing with steve from kilsyth and the car is all sorted

[paddy81 Member Find all posts View Profile Close paddy81]

well thats a bonus that it is sorted

hopefully they gave you some free stuff lol