did ARB kilsyth have a bad week ??

[Steve M Addicted PP Member Find all posts View Profile Close Steve M]

""ARB spend considerable effort in R&D, which is all undone by knuckle-dragging grease monkeys and they need to raise their game"". Well said Peter......Cheers Steve

[daniel Member Find all posts View Profile Close daniel]

latest update car is dropped off at arb for the draws and driving lights and for the uhf to be remounted

pickup saturday lets just hope for there sake im not in a everything must be perfect mood

[ARB 4X4 Accessories Corporate Member Find all posts View Profile Close ARB 4X4 Accessories]

Like Sam said previously, email ARB HO on [email protected] and vent your frustration. A few posts here should be cut and pasted to them by the OP.

ARB spend considerable effort in R&D, which is all undone by knuckle-dragging grease monkeys and they need to raise their game.

Hi guys, again, apologies for the issues you're having with some of our stores/stockists.

Rest assured, everything raised in this thread is definitely being passed on to our Managers.

As I mentioned, if you're having problems with any of our stores or stockists that you don't feel is being handled in a satisfactory manner, please email the [email protected] address so that Head Office is made aware of your specific issues and can work to resolve them.

Cheers, Sam.

[sapradogxl Advanced Member Find all posts View Profile Close sapradogxl]

Sam,

Great rig in the new ARB catalogue

[ARB 4X4 Accessories Corporate Member Find all posts View Profile Close ARB 4X4 Accessories]

Thanks, it's getting there

[daniel Member Find all posts View Profile Close daniel]

Hi guys, again, apologies for the issues you're having with some of our stores/stockists.

Rest assured, everything raised in this thread is definitely being passed on to our Managers.

As I mentioned, if you're having problems with any of our stores or stockists that you don't feel is being handled in a satisfactory manner, please email the [email protected] address so that Head Office is made aware of your specific issues and can work to resolve them.

Cheers, Sam.

what if its the head office with the issues in the fitting area

[grandeandy01 Junior Member Find all posts View Profile Close grandeandy01]

Hi Sam,
Good to see your putting in the yards to try and help address some of the issues and it's greatly appreciated, but it's unfortunate I need to ask you a question that six ARB stores have been asked and left a contact numbers but non of which have returned a call in the last two weeks along with two emails sent to Sales @ARB of which no reply after eight days, so can you help,
I have had a Sarahia Bar for a 2006 Prado on order now for five weeks from a ARB store in Sydney and can not get any kind of delivery date. Nor a ETA if I reordered as of today. No one returns a call or email.
It would be nice to know so I have the option to cancell the order or order another type or make of bar.
Can you help.

[sapradogxl Advanced Member Find all posts View Profile Close sapradogxl]

Sam,

My rig would be getting there too if ARB had some gear for me

[Steve M Addicted PP Member Find all posts View Profile Close Steve M]

Hi there grandeandy01, have your paid a deposit ?? If not Id take my business elsewhere. Do TJM not have a suitable bar ?? or Ironman ?? That is disgusting service from a major retailer in 4wd equipment. I know Sam is trying to do his best (which is great) but I think he has his work cut out for himself. If you cant even get a call or email back from the head office itself then what hope have you got ?? (presuming you sent one there as your reasonably close ??) I really hope Sam has some luck with what he trying to achieve in rectifying the customer service issues. Shame there isnt some more competition. Problem is probably like yourself, I like ARB products and have used them previously so have no issues with actual quality of the after market parts, just service and fitment quality...............Cheers Steve

[ARB 4X4 Accessories Corporate Member Find all posts View Profile Close ARB 4X4 Accessories]

Hi Sam,
Good to see your putting in the yards to try and help address some of the issues and it's greatly appreciated, but it's unfortunate I need to ask you a question that six ARB stores have been asked and left a contact numbers but non of which have returned a call in the last two weeks along with two emails sent to Sales @ARB of which no reply after eight days, so can you help,
I have had a Sarahia Bar for a 2006 Prado on order now for five weeks from a ARB store in Sydney and can not get any kind of delivery date. Nor a ETA if I reordered as of today. No one returns a call or email.
It would be nice to know so I have the option to cancell the order or order another type or make of bar.
Can you help.

Hi GrandeAndy01, PM sent.

Re the current delays, we can only apologise and acknowledge the frustration of our customers. The truth is, demand for our products has effectively doubled this year, and, coupled with the release of many new and face lift vehicles recently, we're struggling to keep up.

In order to rectify this, our Kilsyth factory has been, and will continue to work 24 hours a day to keep up with this demand.

In order to further maximise our output, we have recently made significant investments to increase our manufacturing capabilities including the commencement of a third factory (which will be more than double the size of our main Kilsyth premises), and the purchase of additional machinery (worth more than $3million) to increase efficiency and output in our current factories.

The delays our customers are experiencing are certainly not being taken lightly. Rest assured, we're doing everything possible to rectify the situation.

Cheers, Sam.

[ARB 4X4 Accessories Corporate Member Find all posts View Profile Close ARB 4X4 Accessories]

what if its the head office with the issues in the fitting area

Hi Daniel, the same applies as with all of our other stores/stockists. Your first port of call should be the Branch Manager. If you're still having issues then the [email protected] address is the best way to get your issue resolved by our State and/or National Managers.

In your specific case Daniel, your concerns were passed on to our Victorian Sales Manager who is now overseeing your job.

Cheers, Sam.

[daniel Member Find all posts View Profile Close daniel]

i spoke to steve the sales manager at arb kilsyth today when i picked the car up everything looks fine cable ties cut nicely looms hidden uhf actually mounted this time oh wait they broke the clip which hold the carpet on the center console arb kilsyth has done it again striving for close to passable
id hate to see what the installers do when the job becomes more complex
Sam word of advice #### off all your shit fitters and get people that no what there doing and qualified id happily pay more to have the install done right THE FIRST TIME

[Chriso57 Senior Member Find all posts View Profile Close Chriso57]

Sam word of advice #### off all your shit fitters and get people that no what there doing and qualified id happily pay more to have the install done right THE FIRST TIME

Nicely put...

I see the problem not being limited to the guy doing the work. Its the supervisor who allows the ordinary work to go out that creates the "she'll be right" mentality. The majority of the dodgy work will go un noticed and then this becomes the norm.

When I was an apprentice/tradesman at a Holden dealership we used to fit all types of accessories from floor mats all the way to air con systems. we would literally pull a brand new car to bits on a daily basis. Every vehicle was checked by the service manager prior to handover back to the sales department. It was then double checked by the sales guys prior to delivery.

These days you get some knuckle dragger with his 149 piece supercrap toolset fitting accessories, thinking about how many beers he's gunna smash down after work!

As stated ARB do make some awesome gear along with their competitors. Trick is to buy it and fit it yourself (im one of the lucky ones with the appropriate skills). Only then will you get a decent job done with some pride of workmanship.

End of nightshift - rant over!

Chriso

[Nath Junior Member Find all posts View Profile Close Nath]

Daniel,

It's disappointing to hear of another $hit job done by ARB (TJM are no different). I had my air lockers installed at Dandenong. They had my car for three days as they couldnt get the seal right in the front diff.

Several months later, I took it too Kilsyth to fix the front diff as oil was spraying out of the solanoid at the compressor. To access the diff, they had to remove my newly installed bash plates; when they reinstated the bash plates, they used rattle guns and broke the nuts inside the chassis. ARB denied it and refused to help fix the problem.

Again, several months later on Fraser Island, the front diff seal $hit itself again with more oil sprayed over the engine bay. Took the car to Maroochydore. The guys there were awesome and fixed the front diff.

Several months later, the rear diff seal $hit itself. Took the car to Albion. Picked the car up two days later and got 10km down the road and it started making all sorts of noises. Removed the inspection plug and found no oil in the diff! To the stores credit, they did a good job at fixing the problem.

In my opinion, buy the parts and fit them yourself or use a trusted mechanic. ARB and TJM have been having these probelms for many years are they are well aware. Nothing has changed thus far and I don't expect anything to change in the future. I'm not suggesting that all mechanics can be trusted either.

[Trentm Lurker Find all posts View Profile Close Trentm]

Been reading through the nightmare stories here.
I'm shopping around at moment to get TJM bar and snorkel fitted, not sure i'm game to have any mods done now!
Does anyone know of reliable supply/fit 4x4 gear in Echuca or Bendigo, Vic??