Cracked dashboard

[Knighto]

Walked into Bridge Toyota Darwin today to enquire about Toyota replacing cracked dashboards, the guy there said whilst its not a recall it's a customer satisfaction program.
He didn't stop to think and just grabbed the camera, took some photos and said that the paperwork will be complete that day and the dash will be in in 4-6 weeks.
I was all set for having to plead my case but nope! Very happy to wait the remote area wait times to get a nice new dash.

2006 GXL

[Hogey66]

Guys it's a safety issue make that point to toyota dealer and toyota hq passenger air bag may get ripped on deployment from the dash or fragments of dash flying around in a crash from cracking over or near passenger airbag

I mentioned that repeatedly to Toyota and they repeatedly mentioned it's over 10 years old and not covered. I stated they obviously didn't care about their customers and they said they did but it's over 10 years old etc etc etc. I don't believe them! They need to take responsibility for producing a faulty product. Unfortunately I don't think they will do anything until someone is badly injured or worse as a result of this faulty product.

[turtlewa]

Guys it's a safety issue make that point to toyota dealer and toyota hq passenger air bag may get ripped on deployment from the dash or fragments of dash flying around in a crash from cracking over or near passenger airbag

[prado2004]

Hi prado2004,

My claim was initially declined, I asked them to appeal the claim and escalate it to a higher authority, which the dealership did. After reading through the entire post here I got familiar with the terms merchantable goods and fit for purpose, which I used when talking to the dealership about where I'd be escalating the claim to if it was declined a second time. I also asked about the safety aspect in relation to the airbag not operating due to a fragment of cracked dashboard piercing it.

Cheers,

Mike.

Thanks Mex, will see how I go when I get a reply regarding my claim and see if they will escalate it for me if they say no.

[mexmike]

when you say you were persistent what did you do exactly?

Hi prado2004,

My claim was initially declined, I asked them to appeal the claim and escalate it to a higher authority, which the dealership did. After reading through the entire post here I got familiar with the terms merchantable goods and fit for purpose, which I used when talking to the dealership about where I'd be escalating the claim to if it was declined a second time. I also asked about the safety aspect in relation to the airbag not operating due to a fragment of cracked dashboard piercing it.

Cheers,

Mike.

[prado2004]

when you say you were persistent what did you do exactly?

[mexmike]

Guys,

I was told by my local dealership on Friday that the 10 year ruling is now being enforced, I was told that because I was persistent mine was claim accepted and my dashboard replaced under warranty. If yours is over 10 years be persistent and see how you go, good luck I hope everyone has a favorable outcome.

[prado2004]

Seems some are getting replaced at no cost. Some are being asked to pay for installation and other costs and others are getting completely knocked back. Sounds like a lucky dip...

yes the guy said to me yesterday at caboolture maybe they will supply it and you pay installation.

see what they come back with.

[topic97]

Its bloody bizarre. Its like Toyota have gone "yeah we are going to replace them, but make your own rules".

[Offroader]

Seems some are getting replaced at no cost. Some are being asked to pay for installation and other costs and others are getting completely knocked back. Sounds like a lucky dip...

[tokhi]

Hey Madkore, which dealer did you take yours to? I'm south of the river and it's a 2005. Hopefully they may make an exception to 10yr rule.

[mcfqn]

Ours is getting replaced, 2006 model. The guy at the service department said any vehicle back to 2003 will be covered. They just need to inspect the vehicle, take some photos and send them off for assessment. Parts are ex-Japan and take 4-6 weeks to arrive

[Madkore]

The more that continue to submit claims the better I reckon.

Better still, make your thoughts known via Toyota Australia's Facebook page.

This policy of 10 years old is just c**p and they need to know it!

[Bushbasher]

No one can deny that Toyota are consistently in-consistent when it comes to policy across the numerous dealerships in this country.

[BAZPRADO]

Yet, the cars demand a premium over any other similar brand, go figure. Has anyone re-upholstered an older dash panel. The new ones here cost around $500 USD from the dealer (after a heavy discount).